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Q: MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

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Q: MacBook Pro 2011 17" hard freeze

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  • by Puresoundguitar,

    Puresoundguitar Puresoundguitar Aug 28, 2013 6:28 AM in response to gammapoint
    Level 1 (4 points)
    Notebooks
    Aug 28, 2013 6:28 AM in response to gammapoint

    Ok guys,

     

    Here's the latest and most important update for this whole issue.

     

    It's official, Apple just gave us the proverbial finger.

     

    After sending an email to Apple's CEO, I had a case openned with apple care and they looked at the issue.

     

    Apparently their engineers think that there's no valid reason for a warranty extension or recall program. That's the verdict in my case.

     

    Mind you that I gathered a HUGE amount of information with all the threads around here, all I could find really about the thermal paste issues, the user feedback with the black screens, screen glitches...you name it. I think I sent them like 10 emails with all the info I could find.

     

    Still, the answer was...wait for it.... "We don't have enough feeback from users with this issue to justify a recall..."

     

    Seriously Apple???

     

     

    For me, if in the next couple of months there aren't any news i'm selling my macbook for parts.

     

    Then, as Nickelback once said in a rock song.... NEVER AGAIN, APPLE!!!

     

    <Email Edited by Host>

  • by burakfromizmir,

    burakfromizmir burakfromizmir Aug 28, 2013 6:38 AM in response to Rensoom
    Level 1 (0 points)
    Aug 28, 2013 6:38 AM in response to Rensoom

    Same happened to me as well. They called me and denied that it's a software/hardware related issue. Exactly with the same words lady on the phone told me that 'We don't have enough feedback' (was 2-3 weeks ago i think).

     

    Since appearently they are not gonna do anything on this, the only possible solution comes to my mind is to take the computer (which is out of warranty) to Apple Store for repair and pay the necessary cost (i think around 300$). Then eventually it will fail again and after 2-3 logic board change failure, they would refund or accept replacement, wouldn't they? Any of you experienced such a story?

  • by Puresoundguitar,

    Puresoundguitar Puresoundguitar Aug 28, 2013 7:00 AM in response to burakfromizmir
    Level 1 (4 points)
    Notebooks
    Aug 28, 2013 7:00 AM in response to burakfromizmir

    Yes I feel your pain.

     

    Let's hope apple will do something about it.

     

    And don't delete my posts!! I haven't said anything wrong.

  • by Csound1,

    Csound1 Csound1 Aug 28, 2013 7:02 AM in response to Puresoundguitar
    Level 9 (50,721 points)
    Desktops
    Aug 28, 2013 7:02 AM in response to Puresoundguitar

    The decision to remove a post is taken by the moderators, if they feel that you contravened the terms you agreed to when you joined the site they can remove your post.

  • by Puresoundguitar,

    Puresoundguitar Puresoundguitar Aug 28, 2013 7:07 AM in response to Csound1
    Level 1 (4 points)
    Notebooks
    Aug 28, 2013 7:07 AM in response to Csound1

    Ok fair enough.

     

    All I did was linking other threads that have more info on this. It looks to me as a censorship to hide a problem.

     

    Anyways, if that's the case it's even more disapointing.

  • by Csound1,

    Csound1 Csound1 Aug 28, 2013 7:09 AM in response to Puresoundguitar
    Level 9 (50,721 points)
    Desktops
    Aug 28, 2013 7:09 AM in response to Puresoundguitar

    Did you read the terms that you agreed to?

  • by Puresoundguitar,

    Puresoundguitar Puresoundguitar Aug 28, 2013 7:10 AM in response to Csound1
    Level 1 (4 points)
    Notebooks
    Aug 28, 2013 7:10 AM in response to Csound1

    Honestly, no.

     

    It's just frustrating that's all.

  • by Csound1,

    Csound1 Csound1 Aug 28, 2013 7:12 AM in response to Puresoundguitar
    Level 9 (50,721 points)
    Desktops
    Aug 28, 2013 7:12 AM in response to Puresoundguitar

    It happens, unaware of the terms it is easy to transgress them, maybe read them?

     

    Terms of Use

  • by Puresoundguitar,

    Puresoundguitar Puresoundguitar Aug 28, 2013 7:19 AM in response to Csound1
    Level 1 (4 points)
    Notebooks
    Aug 28, 2013 7:19 AM in response to Csound1

    Thanks for that, but i'm just gonna let it go.

     

    I don't have the time or patience to do this anymore.

     

    If Apple decides to look further into this issue, then fine.

     

    If not, well... anyhow, over and out.

  • by Chris Dolan,

    Chris Dolan Chris Dolan Aug 28, 2013 3:46 PM in response to Rensoom
    Level 1 (5 points)
    Aug 28, 2013 3:46 PM in response to Rensoom

    That really makes me angry to hear what they are responding with. What does not make sense is paying $300 for a fix that doesn't solve the problem. What if I pay $300 and 91 days later it starts up again? Not a risk I want to take! Not sure what to do. If I sell for a heck of a lot less than I payed for and then Apple recalls (and I cry) or hold on to a broken laptop and use a PC for work in the meantime. GRR!

  • by Supop B.,

    Supop B. Supop B. Aug 28, 2013 7:54 PM in response to Chris Dolan
    Level 1 (0 points)
    Aug 28, 2013 7:54 PM in response to Chris Dolan

    My macbook pro early2011 15" is also dead for more than a month(cannot boot up anymore) and cost of replacing a logic board is around 700$. I read many comment here that many people replace logic board and still has the same problem. Should I pay 700$ for unsure solution? I don't think so. So I decided not to fix it and have to use my Windows PC that always annoy me with virus, spam and stupid tools bar. I'm still wait and see for recall program if not I will wait for new macbook pro with haswell intel chipset but i'm not sure that I can still trust in Apple computer quality or not after I paid around 1900$ and dead within two and a half years.

    It's very annoy me to know that Apple still don't take a responsibility for this.

  • by Robk93,

    Robk93 Robk93 Aug 29, 2013 3:24 AM in response to Rensoom
    Level 1 (0 points)
    Aug 29, 2013 3:24 AM in response to Rensoom

    After reading puresoundguitar's posts, I'm really ****** off. If this is the way apple treats their customers, then I don't think they have the right to profile themselves as a premium company, with their so-called 'easy to use computers' and 'awesome support'.

     

    At this point, the only thing that seems like a good idea to do is make sure people know about this. We can't get the word out ourselves, but websites with thousands, if not millions of followers can. Contact news / tech websites etc. Like Gizmodo.com, I'm sure they'd like to do a story about this. And they don't even have to lie about something. They got 133 pages of information and proof right here. If someone who lives in america could contact these websites, that'd be awesome. I'm going to send an email to some dutch/european sites right away.

  • by h-q,

    h-q h-q Aug 29, 2013 5:14 AM in response to saramwrap
    Level 1 (0 points)
    Aug 29, 2013 5:14 AM in response to saramwrap

    I have a 15" MacBook Pro (early 2011), with AMD Radeon HD 6750M 1024 MB. Moving the ATI driver didn't work for me; however removing the AMD Accelerator did:

     

    % cd /System/Library/Extensions/

    % mkdir DisabledExtensions

    % mv AMDRadeonAccelerator.kext DisabledExtensions/

     

    My local Apple shop quoted me US $1,200 to replace the logic board!

     

    Thanks a million,

     

    -hq

  • by Karl Ihrig,

    Karl Ihrig Karl Ihrig Aug 29, 2013 4:42 PM in response to Chris Dolan
    Level 1 (0 points)
    Aug 29, 2013 4:42 PM in response to Chris Dolan

    Chris, you 'might' be able to make the machine fail days earlier by stress testing the machine.  A stress test might consist of turning on the video camera (with photo booth) and having several videos play overnight.  If you want a free solution, try moving of .kext files that people have recommended on this thread.

     

    $310 flat rate repair was nothing compared to my suffering having my genetics research project brought to a crawl for months over my computer crashing all the time and refusing to boot.  It was a deal compared to the $1,200 price quoted me in Mexico.  So it even made sense for me to buy a Mac Mini with i7 and fusion drive for backup in case the repair didn't work.  (I could also use it for distributed computing if the MBP repair didn't fail.)  Later I had to return to the USA right after my MBP failed and Apple repaired it a couple more times.  The third time refunding the $310, helping me purchase a MB Air.  At that point I just figured I should put the MBP through endless repair cycles until Apple gets tired of it.  

     

    I don't think we can change Apple's warrantee.  We can decide what is best for us.  What is the best way for us to get back to work?

     

    The $310 flat rate repair in the USA and buying a less expensive backup computer (without dedicated GPY) was really the only option that would restart my research and keep it going. 

     

    Now my MBP has been working for a couple months.

  • by Chris Dolan,

    Chris Dolan Chris Dolan Aug 29, 2013 7:42 PM in response to Karl Ihrig
    Level 1 (5 points)
    Aug 29, 2013 7:42 PM in response to Karl Ihrig

    Thanks, I am not sure what I am going to do. You may want to keep your eye on the news for a crazy guy in the Apple store.

     

    I disabled the kext and the results were horrible - it didn't freeze but would shows bands on the screen and graphics were soo slow. I downloaded gfxCardStatus again and it seems to be working on integrated only fine.

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