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Q: MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

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Q: MacBook Pro 2011 17" hard freeze

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  • by Rimshots,

    Rimshots Rimshots Oct 17, 2013 6:16 AM in response to Rensoom
    Level 1 (0 points)
    Oct 17, 2013 6:16 AM in response to Rensoom

    Oroginally my MBP was 4GB RAM, i upgraded to 8 GB...  After i experiaenced this issue, i try to reset my RAM, opearated for one day, so what i did is to returnback to 4GB, afetr a day, same issue happens.

  • by Dirk van den Berg,

    Dirk van den Berg Dirk van den Berg Oct 17, 2013 8:35 AM in response to Rimshots
    Level 1 (63 points)
    Oct 17, 2013 8:35 AM in response to Rimshots

    Rimshots, I have learned the hard way that resetting the RAM while keeping it in the machine does not make any difference. Did the same with my two 8GB DIMMs and it didn't help at all. Try to physically remove one of the two DIMMs and see what happens, in case  "it" comes back, try to remove the other one. In my case, it worked and is still working (day 9 today). Good luck!

  • by syrakuz,

    syrakuz syrakuz Oct 21, 2013 6:49 AM in response to Rensoom
    Level 1 (0 points)
    Oct 21, 2013 6:49 AM in response to Rensoom

    Look at this:

     

    MacBook Air Flash Storage Drive Replacement Program 2012/2013

     

    http://www.apple.com/support/macbookair-flashdrive/

     

    I'm ****** off!

  • by Chris Dolan,

    Chris Dolan Chris Dolan Oct 21, 2013 4:22 PM in response to Rensoom
    Level 1 (5 points)
    Oct 21, 2013 4:22 PM in response to Rensoom

    I guess my MBP finally died from this. I fought for 2 months and now for 3 days it won't come on past the logo. I am using my old, unsupported 2007 Core Duo MBP with Windows 8...which to be honest isn't bad.

  • by Valmorion,

    Valmorion Valmorion Oct 22, 2013 12:38 AM in response to Rensoom
    Level 1 (0 points)
    Oct 22, 2013 12:38 AM in response to Rensoom

    If someone didnt know focusing on this thread

     

    https://discussions.apple.com/thread/4766577?start=525&tstart=0

  • by HeManSk,

    HeManSk HeManSk Nov 26, 2013 3:45 AM in response to Rensoom
    Level 1 (0 points)
    Nov 26, 2013 3:45 AM in response to Rensoom

    Attention Frustrated MBP brethren. Kindly visit this page and voice your concerns. Its time APPLE TOOK NOTICE AND DID SOMETHING ||

     

    https://discussions.apple.com/thread/4766577?start=1575&tstart=0

  • by Csound1,

    Csound1 Csound1 Nov 26, 2013 5:43 AM in response to HeManSk
    Level 9 (51,402 points)
    Desktops
    Nov 26, 2013 5:43 AM in response to HeManSk

    No, it's time you did.

     

    This is a user community, if you want to 'voice your concerns' then do it where Apple will see it.

     

    The correct place is Apple.com/Feedback.

  • by HeManSk,

    HeManSk HeManSk Nov 27, 2013 1:56 AM in response to Csound1
    Level 1 (0 points)
    Nov 27, 2013 1:56 AM in response to Csound1

    Yeah...I did and hence asked all others to join in. I have spoken to the Apple Customer Support people and have forwarded the link to all the relevant discussions.

    That Correct place of "Feedback" didnt work as I never got any reply. Hence I insisted to contact the relevant Customer Support.

  • by derriefajri,

    derriefajri derriefajri Dec 1, 2013 3:20 AM in response to Rensoom
    Level 1 (0 points)
    Dec 1, 2013 3:20 AM in response to Rensoom

    dear all

     

    it seems that i have the same issue

    i have a macbook pro 15" early 2011 2.0ghz i7 with ati radeon 6490M graphic processor

     

    my problem started a week ago when i used my mac for graphic use software when all of a sudden the screen started to split in half and my mac freezes.

    and after that the mac keeps freezing in startups with the gray screen

     

    when i tried to safe boot, my mac occasionally comes up with a blue screen

    20131201_161407 a.jpg

     

    i've tried all the recomended suggestion through the internet.

    1. safe mode
    2. fsck -fy
    3. reinstall ing osx
    4. reseting NVRAM

     

    i even tried to clean the memories and dust by removing the cover and i havent changed my RAM

    my mac book was being used on common uses and never been droped

     

    after reinstaling OSX from the box my first thought that it solve the problem.... but after finsihed installing nothing changed and my macbook keeps freezing on startups and wont budge

     

    it's quite a shock that a lot of people have the same issues. and to know tha my "pro" apple device just died without any warnings

  • by Redarm,

    Redarm Redarm Dec 1, 2013 7:01 AM in response to derriefajri
    Level 4 (2,600 points)
    Mac OS X
    Dec 1, 2013 7:01 AM in response to derriefajri

    Try letting it sit on the grey screen for 15 to 20 min with fans blowing, then press the power button to force a shutdown and start up again - works for me, only it's gotten bad enough that I have to repeat this a few times until it finally starts up.

    I then switch to integrated GPU via gfxCardStatus and don't let it fall asleep.  It seems to work like that for browsing and email etc., but still freezes every so often, especially when I forget and use apps like Photoshop, iPhoto, etc. that usually force a GPU switch.

  • by derriefajri,

    derriefajri derriefajri Dec 1, 2013 7:22 AM in response to Redarm
    Level 1 (0 points)
    Dec 1, 2013 7:22 AM in response to Redarm

    ive already tried gfx card read status and uses integrated card but while browsing on the internet my mac freezes. and when i tried to startup my mac gve the "blue stripe screen" and i haven't manage to access my osx since.

     

    i've already tried to reinstall the osx and boot from the dvd and after i've finished reinstalling my mac freezes on the apple logo screen.

  • by GregD.MacUser,

    GregD.MacUser GregD.MacUser Dec 2, 2013 2:55 PM in response to Rensoom
    Level 1 (0 points)
    Dec 2, 2013 2:55 PM in response to Rensoom

    Same problem here.

  • by paradoxes,

    paradoxes paradoxes Dec 2, 2013 3:00 PM in response to Rensoom
    Level 1 (0 points)
    Dec 2, 2013 3:00 PM in response to Rensoom

    There are (probably) hundreds of 2011 faulty MBPs around. The only way is to join efforts to make Apple responsible for this situation. 3000 dollar computers cannot just last 2 years and become irreparable without any responsability from the manufacturer.

  • by guaranna,

    guaranna guaranna Dec 2, 2013 3:17 PM in response to GregD.MacUser
    Level 1 (0 points)
    Dec 2, 2013 3:17 PM in response to GregD.MacUser

    @GregD.MacUser

     

    On the other thread (was deleted) you asked about gfxcardstatus

     

    Once you manage de boot the computer (migh takes dozens of tries to go past the login screen), remove the power cord, quickly close any applications that could use the discrete card, install gfxcardstatus.

     

    Yes it shows what card is used but you can use it to FORCE a card to be used. Sometimes I have to select 'Integrated only' many times because it switches back to automatic. But once it's set, it works.

    I'm been running my computer like this for a month now. Working and even doing video work (it's slooooooow) The computer MUST NOT SHUTOFF, else your back to trying your luck at booting again.

     

    hope this helps.

    Screen Shot 2013-12-02 at 6.13.31 PM.png

     

    you can also make sure that in the power setting you have «graphics: better battery life» selected. It's the integrated card vs discrete.

    Screen Shot 2013-12-02 at 9.58.21 AM.png

  • by GregD.MacUser,

    GregD.MacUser GregD.MacUser Dec 2, 2013 3:43 PM in response to guaranna
    Level 1 (0 points)
    Dec 2, 2013 3:43 PM in response to guaranna

    Thanks for your answer,

     

    Though, I'm sure this will help many people to get their mails and do their Xmas online-shopping, I will not use this trick because I can't afford to be slow in business. I managed to get another computer to keep the work done. It's a real pain because I do not have this kind of money, but I need to keep working to maintain this problem, hopefully, as my bigger one.

     

    I know this is a user discussion board and everything must be done to help even the most unique problem, but this problem has reach proportions that require things to be as clear as possible so people do not go at war for the bad reasons :

     

    All these tweaks and tricks may help you save some pictures, finish a work and use a bit your computer (and that a really good start) but do not make it THE solution. You paid for a working computer. You must get what you paid for. The 2 years lifespan is not the problem. The fact that Apple is not able to fix this, is.

    I know many of us are willing to pay for a repair, a one that last more than 95 days, because our computers are still very muscular (I would have to spend 2600€ on a 15" 2013 MBPr to get the overall equivalent)

     

    Keep in mind that every hardware operation may cause other problems. Doing this, you aknowledge the fact that Apple is not responsible for it anymore. And some data posted here could be ruined by "hybrid" diagnostics.

     

    Software manipulation is (generaly) harmless, but could lead to false statements in these post too.
    It's already a big mess. We all should be very carfull and aware of that.

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