Rensoom

Q: MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

Close

Q: MacBook Pro 2011 17" hard freeze

  • All replies
  • Helpful answers

first Previous Page 43 of 153 last Next
  • by amoergosum,

    amoergosum amoergosum Mar 21, 2011 7:02 AM in response to Sandylp
    Level 1 (0 points)
    Mar 21, 2011 7:02 AM in response to Sandylp
    I just did a test with my Mac Pro (early 2009) and Macbook Pro (2011).
    I started a RAW to JPEG batch conversion with Lightroom and played
    a 1080p .MOV file with the VLC player.
    The Mac Pro didn't have any problems with it.
    The Macbook Pro (2,2Ghz, 8GB RAM) couldn't handle it...during playback the
    video froze every couple of seconds.
    *That can't be right, can it?*
  • by K43l,

    K43l K43l Mar 21, 2011 7:04 AM in response to Sandylp
    Level 1 (0 points)
    Mar 21, 2011 7:04 AM in response to Sandylp
    60C? really?

    have you ever tried watching a 1080p movie or streaming 1080p from Youtube?
  • by batitombo,

    batitombo batitombo Mar 21, 2011 7:08 AM in response to Rensoom
    Level 1 (0 points)
    Mar 21, 2011 7:08 AM in response to Rensoom
    I bought the 2.2 15 w/ 1050p display and I've haven't had this problem yet. I always use the ATI and keep the computer powered. I did a migration from time machine and played long hours of World of Warcraft and Quake Live. I also made a video in Final Cut pro with some heavy rendering. Still no problem. I'm still worried because I see a lot of people having this problem :/ Hope it gets fixed fast.
  • by batitombo,

    batitombo batitombo Mar 21, 2011 7:09 AM in response to amoergosum
    Level 1 (0 points)
    Mar 21, 2011 7:09 AM in response to amoergosum
    Hmm, I played a 1080p video from my Canon Vixia HG21 and it played flawlessly. Make sure the ATI is runing and not the Intel HD.
  • by operaman1,

    operaman1 operaman1 Mar 21, 2011 7:24 AM in response to AutoFiend
    Level 1 (0 points)
    Mar 21, 2011 7:24 AM in response to AutoFiend
    I am going to load games into Windows and see how it goes. This will go farther to determining whether it is hardware or software related.
  • by NatXwy,

    NatXwy NatXwy Mar 21, 2011 7:25 AM in response to batitombo
    Level 1 (0 points)
    Mar 21, 2011 7:25 AM in response to batitombo
    Just want to chime in that I'm a very dissatisfied macbook pro 13" user. I know the title says 17" but i got a black screen resume from sleep with the spinning BBOD on day and the next day a lot of freezing. The computer is barely a week old

    I changed my HDD to a WD 750GB 7200 RPM and did a fresh install (as this was mentioned to help) but nope, still freezing.

    What should I do? I always thought macs were reliable =(
  • by VTGolfer,

    VTGolfer VTGolfer Mar 21, 2011 7:31 AM in response to NatXwy
    Level 1 (5 points)
    Mar 21, 2011 7:31 AM in response to NatXwy
    I don't believe the way you are using the term "freezing" is the same as this thread. This thread is referring to a complete lockup of the machine requiring a press and hold of the power button to turn the machine off. It is only known to occur on 15 and 17 inch 2011 MBP with dual video cards. You problem sounds unrelated. I'd suggest opening a new thread for your issue and/or making a visit to your local apple store.
  • by John Harrold,

    John Harrold John Harrold Mar 21, 2011 7:31 AM in response to NatXwy
    Level 1 (5 points)
    Mar 21, 2011 7:31 AM in response to NatXwy
    You should call apple.
  • by xaphod3,

    xaphod3 xaphod3 Mar 21, 2011 7:33 AM in response to VTGolfer
    Level 1 (0 points)
    Mar 21, 2011 7:33 AM in response to VTGolfer
    Hi VTGolfer,

    I ran the compile test of boost while executing Photobooth and it did not reproduce the crash on my machine (just ran it once). My machine hung three times last week sometimes under load, sometimes not, so I thought you should know the test doesn't always work. But there is no doubt that the test often works.

    xaphod

    Message was edited by: xaphod3
  • by VTGolfer,

    VTGolfer VTGolfer Mar 21, 2011 7:32 AM in response to batitombo
    Level 1 (5 points)
    Mar 21, 2011 7:32 AM in response to batitombo
    It's been reported by numerous people that using only the Intel or only the AMD or both enabled might change the frequency of the freeze, but does not eliminate it.
  • by NatXwy,

    NatXwy NatXwy Mar 21, 2011 7:35 AM in response to VTGolfer
    Level 1 (0 points)
    Mar 21, 2011 7:35 AM in response to VTGolfer
    well yes and no. The black screen with spinning BBOD happened only once, but the freezes happen more frequently (hold power key down for hard reset sort).

    the thing is that about 2 days have now passed since anything has happened and I'm cautiously optimistic. Should I wait to call apple? I would bring it to a genius bar but I'm located nowhere near an apple store. I bought the MBP online.
  • by VTGolfer,

    VTGolfer VTGolfer Mar 21, 2011 7:40 AM in response to NatXwy
    Level 1 (5 points)
    Mar 21, 2011 7:40 AM in response to NatXwy
    Since I'm not seeing any other 13" users reporting this problem, I'd assume the problem is unique to your machine and I personally would seek a replacement. As I said, all the reports on this thread (and there are many of them) are for 15 and 17" models with dual video cards.
  • by NatXwy,

    NatXwy NatXwy Mar 21, 2011 7:42 AM in response to VTGolfer
    Level 1 (0 points)
    Mar 21, 2011 7:42 AM in response to VTGolfer
    Thanks VTGolfer, very very helpful (=
  • by Luke Row,

    Luke Row Luke Row Mar 21, 2011 7:57 AM in response to xaphod3
    Level 1 (0 points)
    Mar 21, 2011 7:57 AM in response to xaphod3
    Has anyone tried replicating the freeze in Lion?
  • by jeffles,

    jeffles jeffles Mar 21, 2011 7:58 AM in response to Rensoom
    Level 1 (0 points)
    Mar 21, 2011 7:58 AM in response to Rensoom
    This issue seems like it's talked to death, but I figured I'd post what I've been seeing on my newly acquired 15" MBP in the hopes it'll speed Apple to a solution...

    My system intermittently freezes hard (the display freezes and the system doesn't seem to respond to input from the mouse, trackpad or keyboard). No information is logged in the system console. No kernel panic.

    I first started noticing the problem playing back a rented movie in iTunes in fullscreen mode. Then it started happening at other times (has happened a few times playing back a Flash vid on a web page, but also happens when I'm just editing a text file).

    I originally had restored from Time Machine (based on a working configuration on a Late 2008 15" MBP ). Then tried again from Migration Assistant (thinking it was related to Applications garbage or some leftover user data). I've re-installed MacOS several times to try to eliminiate the possibility that it's a weird software issue and installed all software (as was suggested when I visited the Genius Bar).

    It's still happening.

    I have a lot of trouble pinning down what exactly is causing it. I've seen it when I'm just browsing on Chrome. I've seen it when I have only Terminal, BBEdit and Chrome open and am editing a text file...

    This morning I found this site: http://mbp-freeze.wikispaces.com/

    My machine freezes on the first 2 of the 3 tests listed there.

    Apple? Please help?
first Previous Page 43 of 153 last Next