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Q: MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

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Q: MacBook Pro 2011 17" hard freeze

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  • by John Harrold,

    John Harrold John Harrold Mar 21, 2011 3:41 PM in response to Mesa Mac
    Level 1 (5 points)
    Mar 21, 2011 3:41 PM in response to Mesa Mac
    Hey Mesa,

    I don't think the problem that is being addressed in this thread is associated with the 13" machines. There appears to have been an OS X update. It seems to have helped the people out here and if there is one for your machine it may help you also.

    Barring all of that, you should contact applecare if the problem persists.
  • by HUS713R ON3,

    HUS713R ON3 HUS713R ON3 Mar 21, 2011 3:43 PM in response to HUS713R ON3
    Level 1 (0 points)
    Mar 21, 2011 3:43 PM in response to HUS713R ON3
    Went ahead and ran the AHT (Apple Hardware Test) and it found no problems with my installed 8GB kit (http://www.newegg.com/Product/Product.aspx?Item=N82E16820145281). Next I'll reinstall my old 4GB to see if the crashing goes away.
  • by ideazinfinite,

    ideazinfinite ideazinfinite Mar 21, 2011 3:48 PM in response to Chullo
    Level 1 (0 points)
    Mar 21, 2011 3:48 PM in response to Chullo
    @Chullo

    Running 1024x768 on 8cores + GPU, been about 5minutes so far no crashes. Can I be assumed safe now?
  • by shishlik,

    shishlik shishlik Mar 21, 2011 3:52 PM in response to Rensoom
    Level 1 (0 points)
    Mar 21, 2011 3:52 PM in response to Rensoom
    Would someone please just tell me IS IT FIXED with new update or not?
    I'm about to cry......
  • by Chullo,

    Chullo Chullo Mar 21, 2011 3:52 PM in response to ideazinfinite
    Level 1 (0 points)
    Mar 21, 2011 3:52 PM in response to ideazinfinite
    @ideazinifinite. You're good, trust me.
  • by Horniasty,

    Horniasty Horniasty Mar 21, 2011 3:54 PM in response to Rensoom
    Level 1 (0 points)
    Mar 21, 2011 3:54 PM in response to Rensoom
    After 10.6.7 update:

    mine is a little bit more stable - the AMD card doesn't freeze it instantly - but i DID crash it JUST by opening skype...
    i have tons of weird white lines across the screen and I don't really know what to do know

    does anybody think that they can just replace the gfx card under the warranty?
    i don't have a real possibility to return it now... eh
    update.. hurray ;X
  • by ideazinfinite,

    ideazinfinite ideazinfinite Mar 21, 2011 3:57 PM in response to Chullo
    Level 1 (0 points)
    Mar 21, 2011 3:57 PM in response to Chullo
    hah stopped in 12mins... life is good
  • by Horniasty,

    Horniasty Horniasty Mar 21, 2011 3:59 PM in response to Rensoom
    Level 1 (0 points)
    Mar 21, 2011 3:59 PM in response to Rensoom
    a screenshot of the type of problems i'm having from the day 3.
    and still have after the update..

    http://spiess.pl/lines.png
  • by Chullo,

    Chullo Chullo Mar 21, 2011 4:02 PM in response to Horniasty
    Level 1 (0 points)
    Mar 21, 2011 4:02 PM in response to Horniasty
    Get a new one, ensure you can reproduce the issue. Trust me they'll just hand you a new one or order it if it was CTO. Sounds like you got some heating issues like me initially.
  • by Horniasty,

    Horniasty Horniasty Mar 21, 2011 4:07 PM in response to Chullo
    Level 1 (0 points)
    Mar 21, 2011 4:07 PM in response to Chullo
    Chullo wrote:
    Get a new one, ensure you can reproduce the issue. Trust me they'll just hand you a new one or order it if it was CTO. Sounds like you got some heating issues like me initially.


    well i didn't have any heating issues, there isn't really no heat there it's just an idle system running at some 50's of cpu C
    I bought the computer in Vienna, Austria and live in Poland, I was told by polish Apple support that i would have to return it back in Austria.. it can't really be done, i would have to do it by tomorrow and it just can't be done

    does anybody know if i could just bring it to their authorized service for a replacement?
    of the machine or just the GPU if it would be that which is faulty??
  • by telefonique,

    telefonique telefonique Mar 21, 2011 4:08 PM in response to Chullo
    Level 1 (25 points)
    Mar 21, 2011 4:08 PM in response to Chullo
    I've got the 13" i7 and decided to run the smallluxgpu test for the **** of it , post 10.6.7 update. Can't say that I had any problems pre update as since purchase I haven't done anything to CPU intensive anyways. So far so good with the test though I'm curious, Should I be using the 1024 x 768 x 2 setting since I only have 2 cores?

    Running it in this mode shows only 50% CPU usage in my iStat widget on the 13" i7, though the fans get loud of course as the RPMs sky rocket. While running it with the same settings on my core 2 duo iMac from 2008 shows 99% CPU usage in the iStat widget, and a minor increase in fan noise / RPMs...
  • by wonslung,

    wonslung wonslung Mar 21, 2011 4:09 PM in response to Horniasty
    Level 1 (0 points)
    Mar 21, 2011 4:09 PM in response to Horniasty
    Horniasty wrote:
    Chullo wrote:
    Get a new one, ensure you can reproduce the issue. Trust me they'll just hand you a new one or order it if it was CTO. Sounds like you got some heating issues like me initially.


    well i didn't have any heating issues, there isn't really no heat there it's just an idle system running at some 50's of cpu C
    I bought the computer in Vienna, Austria and live in Poland, I was told by polish Apple support that i would have to return it back in Austria.. it can't really be done, i would have to do it by tomorrow and it just can't be done

    does anybody know if i could just bring it to their authorized service for a replacement?
    of the machine or just the GPU if it would be that which is faulty??




    That doesn't sound right.

    Applecare normally works no matter where you are in the world.
  • by Horniasty,

    Horniasty Horniasty Mar 21, 2011 4:10 PM in response to Rensoom
    Level 1 (0 points)
    Mar 21, 2011 4:10 PM in response to Rensoom
    Now i tried to install this update on the second MacOS i had installed as a basic setup and it just froze after the install-restart.. still showing those weird lines and not doing anything...


    i'm gonna get mad.. o m g
    i'm just hopeless now and really gonna cry.
  • by telefonique,

    telefonique telefonique Mar 21, 2011 4:11 PM in response to telefonique
    Level 1 (25 points)
    Mar 21, 2011 4:11 PM in response to telefonique
    Nevermind I think I just realized the x 2 , x 4, x 8 has nothing to do with your CPU cores as running it x 8 definitely now shows 99% CPU usage in iStat readings
  • by ideazinfinite,

    ideazinfinite ideazinfinite Mar 21, 2011 4:12 PM in response to Horniasty
    Level 1 (0 points)
    Mar 21, 2011 4:12 PM in response to Horniasty
    If it hasn't been long go return it quick... you're covered anyways.
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