iPod Touch will not sync with iTunes - Windows 7 w/Service Pack 1

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Level 1

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iPod Touch will not sync with iTunes - Windows 7 w/Service Pack 1

I recently updated my relatively new (December) HP desktop to the new Windows 7 Service Pack 1. Since then, I have been unable to sync my iPod Touch with iTunes. Once the sync is initiated, iTunes freezes and nothing happens. Needles to say, before I did that update, I did not experience these problems. I have removed and reinstalled all the iTunes and related software, as per Apple's instructions, and still no change. Does anyone know if there is a solution to this issue or if one might be coming from Apple?

HP, Windows 7

Posted on Mar 1, 2011 7:39 PM

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Answer 1

Apr 10, 2011 10:22 AM in response to htless

Having same exact problem. Was able to restore the iPod from another computer (w/out Win7 SP1) but i can't sync it to my computer with Win7 SP1. Any help would be appreciated!

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Answer 2

iTouch4G

Level 1

75 points

Apr 10, 2011 11:19 AM in response to htless

Hi,

Welcome to Apple Discussions!

Try a hard reset of your iPod. Hold down the home and sleep/wake buttons until a red slider appears at the top of the lock screen. Sliding it will power off your iPod. Turn it back on and then try connecting it to iTunes.

Hope this helps!

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Answer 3

planb77

Level 7

32,434 points

Apr 10, 2011 11:21 AM in response to iTouch4G

Hello iTouch,

Try a hard reset of your iPod. Hold down the home and sleep/wake buttons until a red slider appears at the top of the lock screen. Sliding it will power off your iPod. Turn it back on and then try connecting it to iTunes.

That's actually a soft reset.

A hard reset requires you to hold the Sleep/Wake and Home buttons together until the Apple logo appears on the screen.

Keep up the good work though. 🙂

B-rock

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Answer 4

iTouch4G

Level 1

75 points

Apr 10, 2011 2:50 PM in response to iTouch4G

Sorry, I get mixed up sometimes between the resets.

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Answer 5

Apr 15, 2011 4:08 PM in response to htless

I fixed all my issues by uninstalling Win 7 SP1. Nothing else worked (uninstalling/reinstalling iTunes, doing a restore to my iPod, turning off my ZoneAlarm firewall).

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Answer 6

Jul 20, 2011 2:06 AM in response to htless

The question is when Apple's iTunes will support Win7 Sp1? It seems to be a major bug...

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Answer 7

Jul 20, 2011 2:47 AM in response to htless

Hi

I had the same problem but it's now fixed. Through trial and error I discovered it wasn't so much Win7, but a combination of Win 7 and Zone Alarm (free edition).

In the last week or two there has been an update for Zone Alarm and now it all works as it should.

The cure before was to turn off ZA before carrying out any installation of service pack and itunes, and make sure it was turned off to sync the ipod.

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Answer 8

Jul 20, 2011 6:48 AM in response to nottmsteve

Hi, thanks for the advice.

During the various trials I had shutted down ZA, and Norton Internet security as well... I haven't tried with the complete removal of ZA. I'll let you know...

(my free version should be the last:

ZoneAlarm version:9.2.106.000

TrueVector version:9.2.106.000

Driver version:9.2.035.000)

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Answer 9

Jul 20, 2011 10:21 AM in response to silviofromroma

Hi

Just checked my Zone Alarm. The driver version on mine is different 9.2.031.000.

I didn't remove ZA, just shut it down, and checked in Task manager that it had shut down.

I then put on the Win 7 SP1, turned ZA off again, then installed itunes, restarted and shut down ZA again, then connected the ipod and started itunes. All has been running smoothly since.

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Answer 10

Jul 20, 2011 11:59 PM in response to nottmsteve

Good news!!

Removing ZoneAlarm iTunes recognizes my iPod Touch 4g. There are still some problems, in fact iTunes couldn't sync the music library, but I hope it's going to be a easier task!

Thanks for the advices...

I'm downloading the new iTunes version, after that I'll try reinstalling ZA and see if they can coexist in the same Windows7 SP1!!

Thanks

S.

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Answer 11

dennis95

Level 1

4 points

Mar 13, 2012 1:25 AM in response to htless

i have the ipod touch 4g
i recently updated the itunes n everytime i opened it ,a pop up appeared sayin its in compatibility mode but i ingnored it ,but past a day or two im not able to sync anything NEW into the itouch
its starts its syncing ,but stops as soon as it finished thew calender part
plzzzz help!!!

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