5 Replies Latest reply: Mar 4, 2011 7:01 AM by Campese17
Campese17 Level 1 Level 1
Recently i have been trying to sync my iTunes and put new music and other stuff, but a small box appears and says "The iPhone cannot be used because the Apple Mobile device service is not started". I try to restart my laptop and iPhone 4 but it has been saying it everytime I plug it in. I would really appreciate it for helping, thanks

iPhone 3, iOS 4
  • modular747 Level 6 Level 6
    expertise.iphone
    iPhone
    It would help if you told us what computer OS you use.
  • Jim VanLeeuwen Level 6 Level 6
    If your iPhone, iPad, or iPod touch is not recognized in iTunes on Windows, you may need to restart the Apple Mobile Device Service. Find instructions here, http://support.apple.com/kb/TS1567

    If your iPhone, iPad, iPod touch or iPod nano (5th generation) is not recognized in iTunes on a Mac, you might need to remove and reinstall the Apple Mobile Device Service. Find instructions here, http://support.apple.com/kb/HT1747
  • modular747 Level 6 Level 6
    expertise.iphone
    iPhone
    If the OP can't be bothered to respond with basic info, why spoon-feed him?
  • ajduguid Level 3 Level 3
    In fairness it might be because they haven't had a chance to view the replies and respond yet I do wonder why so many people don't supply the basic details at the start though. I'm sure they don't mean to but it often seems like they assume clairvoyance :-P
  • Campese17 Level 1 Level 1
    Sorry guys, i havent had a chance to check my replys, i have been busy with stuff. Well i am using an HP laptop. I have tried reinstalling iTunes and have reinstalled Apple Mobile Device but it still does not work. Whenever i plug my iPhone 4 into my laptop, i go and check if the Apple Mobile Device is on in Servives, and it says it is off, i then unplug my iphone and restart it and then plug it back in and nothing happens again. I dont know what to do now. I am sorry again if i take a couple of days to respond to this but i will try my best to go on and check if anyone has replied, thanks alot!