iTunes cannot open apple iphone 4 device

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Level 1

0 points

iTunes cannot open apple iphone 4 device

Recently i have been trying to sync my iTunes and put new music and other stuff, but a small box appears and says "The iPhone cannot be used because the Apple Mobile device service is not started". I try to restart my laptop and iPhone 4 but it has been saying it everytime I plug it in. I would really appreciate it for helping, thanks

iPhone 3, iOS 4

Posted on Mar 1, 2011 9:19 PM

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Answer 1

modular747

Level 6

19,656 points

Mar 1, 2011 10:07 PM in response to Campese17

It would help if you told us what computer OS you use.

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Answer 2

Mar 1, 2011 11:35 PM in response to Campese17

If your iPhone, iPad, or iPod touch is not recognized in iTunes on Windows, you may need to restart the Apple Mobile Device Service. Find instructions here, http://support.apple.com/kb/TS1567

If your iPhone, iPad, iPod touch or iPod nano (5th generation) is not recognized in iTunes on a Mac, you might need to remove and reinstall the Apple Mobile Device Service. Find instructions here, http://support.apple.com/kb/HT1747

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Answer 3

modular747

Level 6

19,656 points

Mar 2, 2011 12:39 AM in response to Jim VanLeeuwen

If the OP can't be bothered to respond with basic info, why spoon-feed him?

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Answer 4

ajduguid

Level 3

650 points

Mar 2, 2011 2:48 AM in response to modular747

In fairness it might be because they haven't had a chance to view the replies and respond yet 😉 I do wonder why so many people don't supply the basic details at the start though. I'm sure they don't mean to but it often seems like they assume clairvoyance :-P

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Answer 5

Campese17 Author

Level 1

0 points

Mar 4, 2011 7:01 AM in response to Campese17

Sorry guys, i havent had a chance to check my replys, i have been busy with stuff. Well i am using an HP laptop. I have tried reinstalling iTunes and have reinstalled Apple Mobile Device but it still does not work. Whenever i plug my iPhone 4 into my laptop, i go and check if the Apple Mobile Device is on in Servives, and it says it is off, i then unplug my iphone and restart it and then plug it back in and nothing happens again. I dont know what to do now. I am sorry again if i take a couple of days to respond to this but i will try my best to go on and check if anyone has replied, thanks alot!

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