6306 Views 5 Replies Latest reply: Mar 20, 2011 8:50 PM by MacWon
same here: call comes through but than it remains in 'connecting' for ever without actually connecting.
i have applied all kinds of troubleshooting: switched languages from german to english - back and forth without success, eliminated caches and plists.
apple care is helpless about it.
this is a shame! seems as if apple is good in making profits.. good hardware we have to say that too.. but its software? and support?
We had the same problem and fixed it with the following:
Have a belkin wireless router:
Under DMZ feature, we specificed the internal IP adress of the Mac that wanted to connect to facetime to be outside the NAT firewall. Had the Mac disconnect then reconnect to the wireless and then calls completed.
We did try to do the port forwarding suggestions listed on the apple site, but at the time this did not fix the issue.
I would say look to your firewall settings on your router and troubleshoot from there. Good luck!