In app purchase problems

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Level 1

5 points

In app purchase problems

When I am trying to make an in app purchase, I keep getting a message, "Please contact iTunes support to complete this transaction." It doesn't happen all the time, but when it happens, I'm not sure who to actually talk with! When I try to find the support area in iTunes I have no luck. Can someone help?!?

HP, Windows XP

Posted on Mar 2, 2011 10:18 PM

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Answer 1

Mar 3, 2011 10:01 AM in response to Bexx333

Hi,

Launch iTunes. From the menu bar at the top of the window click Store / View My Account. Click *Edit Payment Information*

Make sure your Security code for your credit card is available. Then click Done.

Now click Store / Sign Out.

Try the app store now. If that didn't help, with iTunes open, from the menu bar click iTunes / Preferences then select the Advanced tab.

Click: Reset warnings and reset cache.

Quit iTunes then relaunch iTunes and try the app store.

Carolyn 🙂

Message was edited by: Carolyn

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Answer 2

Bexx333 Author

Level 1

5 points

Mar 3, 2011 9:18 PM in response to Carolyn Samit

Thanks for the suggestion. Tried it, but it didn't work.

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Answer 3

May 29, 2011 7:44 AM in response to Bexx333

I'm here for the same issue and it starting to happen more and more it becoming a real pain! But beside my credit card being good. I have a few hundred dollars in itunes cards credit.

Message was edited by: BarbaraSouix

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Answer 4

cfiallen

Level 1

0 points

Sep 23, 2011 6:49 AM in response to Bexx333

I am there too can't seem to find an answer anywhere. I tried the above to no avail either. This all stinks!!!!

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