4 Replies Latest reply: Sep 23, 2011 6:49 AM by cfiallen
Bexx333 Level 1 (0 points)
When I am trying to make an in app purchase, I keep getting a message, "Please contact iTunes support to complete this transaction." It doesn't happen all the time, but when it happens, I'm not sure who to actually talk with! When I try to find the support area in iTunes I have no luck. Can someone help?!?

HP, Windows XP
  • Carolyn Samit Level 10 (103,365 points)

    Launch iTunes. From the menu bar at the top of the window click Store / View My Account. Click *Edit Payment Information*

    Make sure your Security code for your credit card is available. Then click Done.

    Now click Store / Sign Out.

    Try the app store now. If that didn't help, with iTunes open, from the menu bar click iTunes / Preferences then select the Advanced tab.

    Click: Reset warnings and reset cache.

    Quit iTunes then relaunch iTunes and try the app store.


    Message was edited by: Carolyn
  • Bexx333 Level 1 (0 points)
    Thanks for the suggestion. Tried it, but it didn't work.
  • BarbaraSouix Level 1 (0 points)

    I'm here for the same issue and it starting to happen more and more it becoming a real pain! But beside my credit card being good. I have a few hundred dollars in itunes cards credit.


    Message was edited by: BarbaraSouix

  • cfiallen Level 1 (0 points)

    I am there too can't seem to find an answer anywhere. I tried the above to no avail either. This all stinks!!!!