iTunes 10.2 breaks syncing my iPhone/iPad devices

Question

Level 1

10 points

iTunes 10.2 breaks syncing my iPhone/iPad devices

I just downloaded iTunes 10.2 via Software Update.

After installing, I can't sync my iPhone and iPad anymore. When starting a sync, CPU load rises to 100% and iTunes is stuck at "preparing sync".

I also tried to reinstall iTunes by downloading the package: Same effect.

Mac Pro, Mac OS X (10.6.6), + iPhone 4 + iPad 3G + MacBookPro 15"

Posted on Mar 3, 2011 1:41 AM

Reply

Answer 1

thomas witt Author

Level 1

10 points

Mar 3, 2011 1:58 AM in response to thomas witt

Deleting the Photo Cache Directory doen't help either

Reply

Answer 2

thomas witt Author

Level 1

10 points

Mar 3, 2011 1:58 AM in response to thomas witt

.

Reply

Answer 3

perdox

Level 1

16 points

Mar 3, 2011 2:29 AM in response to thomas witt

I too am disappointed with 10.2. When I sync my iPad, iTunes shows the Preparing to sync information and moves along at a snail's pace. With the previous version, everything was quick and snappy.

Not happy!

Reply

Answer 4

cpidcock

Level 1

0 points

Mar 3, 2011 3:01 AM in response to thomas witt

Similar problem here - after upgrading from 10.1 to 10.2 iTunes doesn't see my iPad/iPod Touch (both 4.2.1) at all when connected by USB. iTunes can see the iPod when it's in recovery mode, but then recovery failed with 'error 1611'.

I had to restore from a backup image to get them working again - not really a good solution.

Reply

Answer 5

Lgx

Level 1

20 points

Mar 3, 2011 3:18 AM in response to cpidcock

Same problem with the update. Solved by downloading iTunes 10.2 installer.

Reply

Answer 6

Mar 3, 2011 7:35 AM in response to thomas witt

Like others, I have had a problem after the Software Update of iTunes to 10.2
Running the standalone iTunes10.2 installer has fixed the issue.

Reply

Answer 7

Mar 3, 2011 8:13 AM in response to Lgx

A re-install did not fix the problem for me.
I am still seeing a 'Step 5 of 5 Preparing to Sync' message in iTunes which takes an age to complete.
This was not the case before 10.2

Reply

Answer 8

andyboz

Level 1

5 points

Mar 3, 2011 9:52 AM in response to thomas witt

I agree ... problems syncing now with "preparing to sync" which is "step 5 of 5" going on several minutes now. CPU usage for me is low, but this is taking forever. Clearly, at step 5, there is not any "preparing" going on. I already installed from the standalone installer after trying the software update first.

Reply

Answer 9

andyboz

Level 1

5 points

Mar 3, 2011 10:01 AM in response to thomas witt

UPDATE: I just let it run for awhile, and in less than 10 minutes, the sync had completed. After that first lengthy sync (which obviously we should be warned about!), it appears to be syncing normally as before, finishes within 60 seconds if nothing much to actually transfer.

Reply

Answer 10

Mar 3, 2011 10:05 AM in response to andyboz

Try disconnecting the iPhone, quit iTunes and syncing again in about 30 mins.
I thought it was fixed as well, but the same issue happens over and over.

Reply

Answer 11

perdox

Level 1

16 points

Mar 3, 2011 12:45 PM in response to Ian Parkinson

It seems that it is only the first time after installing 10.2 that it happens. Subsequent syncs for me are very quick, just like in the previous version. Yippee!

Reply

Answer 12

Mar 3, 2011 1:04 PM in response to perdox

Happens every time with mine.
Just tried it again, still really slow, was not like this before 10.2

Reply

Answer 13

Howardb

Level 1

2 points

Mar 3, 2011 1:08 PM in response to thomas witt

Even after installing iTunes from the installer I too have the same problem. Is there a solution?

Reply

Answer 14

Mar 3, 2011 1:43 PM in response to Howardb

I've been syncing my iPad for about 45 mins now and still 'Preparing to sync'.

Hope it's only the first time.

Reply

Answer 15

Mar 3, 2011 1:49 PM in response to bluedonkey27

It can sometimes be OK for me, but only if I do it soon after a previous sync without quitting iTunes.
If I leave it a while, the problem returns.

Reply