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Can't Install 10.2

I started to install the iTunes 10.2 upgrade and it has been "installing" for a couple of hours now. The blue line has made it's way fully over to the right but it indicates it is writing files. I don't suppose it takes more than three hours to install iTunes 🙂

What do I do now?

iMac 24" 2.93Ghz / NVIDIA GT130, Mac OS X (10.6.6), 8 gb Ram

Posted on Mar 3, 2011 11:00 AM

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Posted on Mar 3, 2011 11:54 AM

My inclination would be to cancel the installation. Then I'd:

Download the installer separately from Apple

back up my system to a bootable clone so if something goes wrong I can back out again.

Use Disk Utility to verify the hard drive and repair permissions.

Boot into Safe Mode by holding down the shift key while starting the computer. Be patient.

Install iTunes.

Repair permissions again.

Boot normally.
16 replies
Question marked as Best reply

Mar 3, 2011 11:54 AM in response to CraigS720

My inclination would be to cancel the installation. Then I'd:

Download the installer separately from Apple

back up my system to a bootable clone so if something goes wrong I can back out again.

Use Disk Utility to verify the hard drive and repair permissions.

Boot into Safe Mode by holding down the shift key while starting the computer. Be patient.

Install iTunes.

Repair permissions again.

Boot normally.

Mar 3, 2011 5:33 PM in response to CraigS720

been talking about it in another thread, but I noticed the download file size for the iTunes download installer dmg is 75mb as a dmg downloaded as just an installer and just 35mb via software update. A poster in another thread stated that QT comes in the iTunes installer for Mac, however. I knew it did with the PC version, but never realized it was that way with the Mac version..

Mar 3, 2011 6:11 PM in response to CraigS720

I have an iMac and Mac Mini. I first received the iTunes Upgrade notice on the iMac and proceeded to do the download which happened very normally without issue. I then moved over to my Mac Mini. On the Mac Mini I have attempted the download four separate times with two of the time running more than three hours each without completion.

Obviously something is very wrong here.

Mar 8, 2011 1:58 PM in response to CraigS720

Same problem here as others in this forum. Running a MacBook Pro with OS 10.6.6. The Software Update has repeatedly tried and failed to update iTunes from 10.1.1 to 10.2. I finally went to Apple's Support site and downloaded 10.2 directly and tried installing it thus, and that also failed with a "contact the manufacturer" notice. So...um, hi, Apple.
In any case I seem to be out of options here and shall ignore all further prods to attempt this particular update.

Can't Install 10.2

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