Oblidee
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Q: "Accessing iTunes Store" message stuck...

I just installed the upgrade via Software Update and since... whenever I start iTunes it immediately gives a pop-up window stating 'Accessing iTunes Store' and is seemingly stuck. If I hit cancelled, the 'Canceling' message just gets stuck. On top of all this, I am unable to use iTunes and play any of my media as these stuck messages completely renders iTunes dead. What can I do?

Mac Mini aluminum, Mac OS X (10.6.6)

Posted on Mar 3, 2011 8:49 PM

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Q: "Accessing iTunes Store" message stuck...

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  • by gwanny32,

    gwanny32 gwanny32 Apr 11, 2011 5:44 AM in response to Oblidee
    Level 1 (0 points)
    Apr 11, 2011 5:44 AM in response to Oblidee
    I had this problem. Opened iTunes and clicked on Store on top left of screen. From the drop down clicked Authorise this computer and followed instructions. Worked for me and not a problem since. Try it out and good luck.

  • by scherbert,

    scherbert scherbert Apr 16, 2011 8:15 PM in response to onestepaway
    Level 1 (0 points)
    Apr 16, 2011 8:15 PM in response to onestepaway

    Thank you so much, onestepaway! Why an individual had to respond, and not Apple, I don't know, but that's another issue.

  • by Diane Wordsmith,

    Diane Wordsmith Diane Wordsmith Apr 16, 2011 8:17 PM in response to scherbert
    Level 5 (6,030 points)
    Apr 16, 2011 8:17 PM in response to scherbert

    An individual responded because that is how this forum works. While Apple employees may read and participate on these boards, this is actually a user-to-user forum where we all come to help each other.

  • by Nat2760,

    Nat2760 Nat2760 Apr 17, 2011 12:44 AM in response to Oblidee
    Level 1 (0 points)
    Apr 17, 2011 12:44 AM in response to Oblidee

    Hi Everyone, I tried the authorization tip and it worked! Thanks!

  • by Astrafin,

    Astrafin Astrafin Apr 17, 2011 1:04 AM in response to Oblidee
    Level 1 (0 points)
    Apr 17, 2011 1:04 AM in response to Oblidee

    I went into the prefrences and discontected ping radio and podcast and so far all seams well.  I will let you know if anything changes.

  • by scherbert,

    scherbert scherbert Apr 17, 2011 6:02 AM in response to Diane Wordsmith
    Level 1 (0 points)
    Apr 17, 2011 6:02 AM in response to Diane Wordsmith

    OK, well, I suppose one person's populist community is another's crappy customer service. Apple has notoriously bad customer service and per usual, it took way too long for me to find a solution to this problem.

  • by V Bui,

    V Bui V Bui Apr 29, 2011 2:45 AM in response to onestepaway
    Level 1 (10 points)
    Apr 29, 2011 2:45 AM in response to onestepaway

    Wow, I tried what you said and it really worked, I didn't think the solution would be so simple thanks so much!

  • by rebecca_harnum,

    rebecca_harnum rebecca_harnum Apr 29, 2011 3:04 PM in response to Oblidee
    Level 1 (0 points)
    Apr 29, 2011 3:04 PM in response to Oblidee

    Glad I found this thread. Only problem is, I can't get to the 'Store' tab on the top because the 'Accessing iTunes Store' message starts immediately. I've updated the newest version of iTunes...this is ridiculously frustrating! I'm trying to sync my new iPhone...

     

    Any other suggestions?

  • by V Bui,

    V Bui V Bui Apr 30, 2011 3:17 AM in response to rebecca_harnum
    Level 1 (10 points)
    Apr 30, 2011 3:17 AM in response to rebecca_harnum

    Hmm very odd, usually the message goes away after a few seconds, sometimes it takes a minute. Try leaving it until it goes away and you are able to use iTunes. If that doesn't work for you my only suggestion is to download the latest version of iTunes through the Apple website and reinstall it. Hope that helps.

  • by chriztina,

    chriztina chriztina May 5, 2011 8:47 PM in response to phlyncks
    Level 1 (0 points)
    May 5, 2011 8:47 PM in response to phlyncks

    I hid the Ping bar also, and that fixed the problem for me .

  • by Islander1234,

    Islander1234 Islander1234 May 27, 2011 10:14 AM in response to gwanny32
    Level 1 (0 points)
    May 27, 2011 10:14 AM in response to gwanny32

    The Deauthorize / Authorize trick worked for me as well. Thank you.

  • by Jeeprassic2,

    Jeeprassic2 Jeeprassic2 May 29, 2011 12:10 PM in response to Oblidee
    Level 1 (0 points)
    May 29, 2011 12:10 PM in response to Oblidee

    I've been plagued with this message for way too long. I tried other solutions with no effect. I finally went to 'Parental Control" and "Disable" then checked Ping and then iTunes Store. Now I no longer get those annoying "accessing iTunes store" messages every few seconds. Hope Apple will fix the problem. This issue happened back in 2002 also. They finally fixed it back then but it has raised it's ugly head again.

  • by Xtreme squeesie,

    Xtreme squeesie Xtreme squeesie May 29, 2011 7:23 PM in response to Oblidee
    Level 1 (0 points)
    May 29, 2011 7:23 PM in response to Oblidee

    Listen up kiddies!!!

     

    all you have to do is unortherise one of your computers for the message

     

    "accessing itues store" to go away.

     

    It worked for me!

  • by Peter97,

    Peter97 Peter97 May 31, 2011 8:51 PM in response to Xtreme squeesie
    Level 1 (0 points)
    May 31, 2011 8:51 PM in response to Xtreme squeesie

    None of this is working for me.  I am running the latest version of iTunes (10.2.2.14) on Windows Vista Home Premium SP2.  No matter what I do I am still getting the "Accessing iTunes Store" message forever.  I've tried deauthorizing the computer and then reauthorizing it.  I've tried deleting my iTunesprefs file.  I've checked to see if iTunes Store was disabled in Parental Controls (it's not), I've tried disabling Ping.  NOTHING WORKS!  Someone please help.

  • by franpanxop,

    franpanxop franpanxop Jun 5, 2011 9:37 PM in response to Peter97
    Level 1 (0 points)
    Jun 5, 2011 9:37 PM in response to Peter97

    Hey! I got the answer for people who use Windows 7 / Vista... All you have to do is:

     

    1. Run iTunes as Administrator
    2. When it starts, deauthorize the computer
    3. Then, reauthorize it
    4. Close iTunes
    5. Finally when you start it again, the message doesn't show up

     

    Hope it helps Peter97 and more people with Windows...

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