Previous 1 2 3 Next 127 Replies Latest reply: Nov 20, 2015 9:39 AM by gurpreetatwork
Oblidee Level 1 (0 points)
I just installed the upgrade via Software Update and since... whenever I start iTunes it immediately gives a pop-up window stating 'Accessing iTunes Store' and is seemingly stuck. If I hit cancelled, the 'Canceling' message just gets stuck. On top of all this, I am unable to use iTunes and play any of my media as these stuck messages completely renders iTunes dead. What can I do?

Mac Mini aluminum, Mac OS X (10.6.6)
  • klipprand Level 1 (0 points)
    I am having a similar issue after upgrading to tonight. I can browse and download, but the "Accessing iTunes Store.." message keeps popping up every few seconds. I have good network connectivity and ran the iTunes diagnostic as well. Is this a bug in the new version, or is the iTunes store having connectivity problems?
  • DWZ Level 1 (0 points)
    Same problem over here; anyone found a solution?
  • Joey O'shea Level 1 (0 points)
    Same here Itunes is useless now.
  • phlyncks Level 1 (0 points)
    I think it’s got something to do with Ping/the Ping-bar. I had it on/showed by default and the “connecting to iTunes Store” dialog kept on coming, but when I saw the bar sort of refreshing I chose to hide it. This partially solved the problem. I can now freely click on whatever I want (open albums or browse the store) without the dang message popping up every time. I know the issue isn’t really gone since every time I launch iTunes the message reappears, but only once.
  • Supernatural Level 1 (0 points)
    Same issue here. I have Ping turned off and it does not help.
  • franpanxop Level 1 (0 points)
    Same problem =( I'm on Windows 7, with iTunes 10.2 x64 and happen the same thing... It stuck at start with that message and I can do nothing except wait (an eternity) to it disappears... It's really annoying, and if I press Cancel, it get stuck forever, I cannot even close it... Please! Some solution Apple! =(
  • Godblessyou Level 1 (0 points)
    same problem here! what's going on, apple? i thought "macs just work."
  • paulteini Level 1 (0 points)
    I have this problem as well. In the store, after each letter I type in the search bar, the message pops up. This makes it very difficult to search for media.
  • lioneljm2 Level 1 (0 points)
    I am having the exact same issue with Windows 7 x64. So it appears to be an Apple problem and not a platform problem.
  • DWZ Level 1 (0 points)
    Well, this problem may have just cost me real money. I was fighting iTunes with this problem last night whilst attempting to browse the iTunes store. I looked at a number of albums, but didn't buy anything. I was doing searches in the store and, as some others have already said, it becomes very difficult to type or browse as the dialog box keeps appearing after you've typed three letters. So I kept trying to type as quickly as I could and hit the 'enter' button on the keyboard to submit the search query.

    So anyway, this morning I got tax invoice from Apple saying that I had somehow purchased some of the songs I was browsing last night. I never went anywhere close to the 'buy' button on any of these things.

    I'm hypothesizing that iTunes misinterpreted me attempting to preform searches and thought I was pressing the 'enter' key to hit the 'buy' button instead of submitting the search query as the stupid dialog box keeps taking focus away from the search box.

    Allow the conspiracy theories to commence.
  • sdorey Level 1 (0 points)
    Getting the same problem on my 2007 macbook. Thing is, it seems like the "Accessing Itunes Store..." message lasts for as long as it wants. Sometimes it just takes a few seconds, but today it took more than a minute - same internet connection, so I know that's not the problem. Really frustrating. Makes iTunes totally unusable
  • tomfloc Level 1 (0 points)
    I had the same problem since I downloaded the version 10.2.1. I had to use itunes urgently so I found a temporary solution until Apple updates to a newer version. I downloaded an older version of itunes ( ( later, I had to uninstall the version (10.2.1) and I removed (and saved) the file "iTunes Library.itl" in the folder Music \ iTunes, because it will not be compatible with older versions. Then I just installed the downloaded version. As I said this is a temporary solution, as you temporaly lost access to your iTunes library.

    Then again, when installing the new itunes, replace the file "iTunes Library.itl" to the one you saved, to get your library back

    sorry for my bad english, I'm catalan

  • franpanxop Level 1 (0 points)
    There's a new version of iTunes since today (10.2.1) and the problem remains on it... Some help from Apple??? It's getting really annoying!
  • onestepaway Level 1 (0 points)
    I had a similar problem. Opening iTunes, clicking "store," then clicking "authorize this computer" fixed it for me. Hope this helps.
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