10 Replies Latest reply: Aug 23, 2011 7:09 PM by ieyeaye Branched to a new discussion.
DaneMfrizz Level 1 Level 1 (0 points)
80gb classic
Windows Vista
Ipod crashes computer when itunes is running, get blue screen.

A while back my ipod started having trouble playing songs. I would tell it to play a playlist of say 50 songs, it would then freeze for about 30 minutes, and when it would finally start playing, it would be 30 songs into the playlist. I also couldn't get itunes to read it.

So I used itunes restore feature, and then after that, every time it tries to synch to itunes, it would crash the computer, and I would get the blue screen saying that my computer was dumping physical memory. Well nothing gets dumped from my computer when it does it, and the ipod stays the same.

I even tried formatting it manually, having windows fix it, having itunes restore it again, but always the same thing... once it was restored.. BAM computer crashes.

I can have it plugged in no problems, I can run itunes no problem, but when the two are done at the same time, it would crash my computer.

So I looked for other reasons. I needed major updates for vista, so I downloaded all of them, which took a while. And I even uninstalled itunes and re-downloaded and installed. Now what happens is Itunes freezes when it's plugged in, but I can still use all my other windows, just itunes is inoperable while the ipod is plugged in. As soon as it is unplugged, itunes starts working fine again.

I'm not that great with this sort of tech thing, so any suggestions would really be appreciated.

Hewlett-Packard Model: s3300t, Windows Vista
  • DaneMfrizz Level 1 Level 1 (0 points)
    Bump. I'm the only one who's had this problem before?
  • b noir Level 9 Level 9 (72,025 points)
    So I used itunes restore feature, and then after that, every time it tries to synch to itunes, it would crash the computer, and I would get the blue screen saying that my computer was dumping physical memory.


    What text and numerical codes are you getting on the blue screen, Dane? If it's mentioning a specific filename too, let us know what that is too.

    For example:

    STOP 0x00000023 (0x000f00b5, 0xfc4af978, 0xfc4af7b4, 0xfeff4a6b)
    FATFILESYSTEM
    fastfat.sys
  • R.Beezy Level 1 Level 1 (0 points)
    I have just recently started having the same problem.

    For me the problem seemed to start for me when I had a power cut whilst my computer was booting up and my ipod started making very disconcerting clicking noises in its hardrive. I reset it by holding the menu and center buttons - the error message disappeared and now the ipod works but it has deleted all my music on it.

    When I tried to sync it I got blue screen and my computer crashed. Now when the ipod is connected itunes only freezes and I can close it using the task manager. Like you, the problem only occurs when both the ipod is connected and itunes is open.

    Unless it is a coincidence we both started having the same obscure problem within the same month, perhaps this is due to an itunes update?
  • simonfromselby Level 1 Level 1 (0 points)

    Finally I find a recent forum describing the problem I have!

    80 Gb iPod Classic, has worked perfectly for years. 2 weeks ago crashed whilst playing. Any connection to PC just froze iTunes and had to kill using task manager. Eventually after connecting to iTunes on different PC (older version of Windows and iTunes) I managed to Restore to Factory Settings, wiping off my 17,000 tracks.

    Started reuploading tracks in batches of 20, but every so often it just makes nasty clicking noises, freezees, and makes me Restore to Factory Settings again. So I keep ending up with a blank iPod all the time.

    Surely if we've all had the same problem with the same device in the same month it must be something to do with the latest version of iTunes? I updated iTunes approximately 3 days before my problem occurred.

     

    I've never had cause to write on these forums before - does anyone from Apple take any notice usually? This is the only Apple product I've ever owned, it's now out of warranty, and at present I have a very expensive coaster. I'm not inclined to replace it at the moment unless someone can explain why this has happened.

  • TheSexyBeast Level 1 Level 1 (0 points)

    Im having the same issue with my 160g Classic. It worked fine until about a week or two ago when I updated Itunes, now my computer crashes whenever Itunes and my classic are plugged in. From the sounds of other people`s responses it looks like this may just be a glitch with the new Itunes....

  • ieyeaye Level 1 Level 1 (0 points)

    80gb classic

    Windows XP

     

    Same exact problem. I can have iTunes on, or I can have the iPod plugged in, but the minute I have both I get the blue screen. It's only a recent problem, and I've been using it for years on the same laptop. Here's the error code I get:

     

    BCCode : 1000008e     BCP1 : C0000005     BCP2 : B9DFD71D     BCP3 : ACEE23B8

    BCP4 : 00000000     OSVer : 5_1_2600     SP : 3_0     Product : 256_1    

     

    Anyone?

  • b noir Level 9 Level 9 (72,025 points)

    BCCode : 1000008e     BCP1 : C0000005     BCP2 : B9DFD71D     BCP3 : ACEE23B8

    BCP4 : 00000000     OSVer : 5_1_2600     SP : 3_0     Product : 256_1

     

    Are you getting that from the "Serious error" message after the PC restarts, ieyeaye?

     

    How about the blue screen itself? Is the name of a specific driver or other component being cited on that?

  • ieyeaye Level 1 Level 1 (0 points)

    Yes, that's right, after the restart. The blue screen cites atapi.sys. I'll try to get a screenshot when it happens again.

  • b noir Level 9 Level 9 (72,025 points)

    many thanks, i!

     

    atapi.sys is a Windows OS file ... it's your Standard IDE/ESDI Hard Disk Controller. So it's plausible that it's either got damaged, or we're looking at a driver issue that is manifesting as trouble with atapi.sys. So we'll proceed on those two fronts to begin with.

     

    Just in case the file is damaged, I think we should try an sfc /scannow. It's not user-friendly on an XP system, but the following document may be of some help (fingers crossed):

     

    http://www.updatexp.com/scannow-sfc.html

     

    If no joy with the scannow, we'll try making sure your drivers and so forth are up to date. If you've got a name brand PC, head to the manufacturer's website and look for the downloads page for your model. Look for newer versions of firmware for your hard drive, BIOS updates and chipset driver updates (in particular), but now might be a good time to check on things like video drivers, RAID controllers and so forth.

     

    If you've got third-party componentry installed in the PC (like for example, a USB card, or an external drive, or a new internal hard drive), or if you have a home/custom-built PC, head to the websites of the manufacturer's components (in particular the motherboard manufacturer), and check for newer drivers, firmware and BIOS versions there. The following document may be of some assistance with that:

     

    Updating the drivers on your Windows PC

     

    Any joy with any of those measures?

  • ieyeaye Level 1 Level 1 (0 points)

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