80gb classic crashes computer, get blue screen.

So I used itunes restore feature, and then after that, every time it tries to synch to itunes, it would crash the computer, and I would get the blue screen saying that my computer was dumping physical memory.

Finally I find a recent forum describing the problem I have!

80 Gb iPod Classic, has worked perfectly for years. 2 weeks ago crashed whilst playing. Any connection to PC just froze iTunes and had to kill using task manager. Eventually after connecting to iTunes on different PC (older version of Windows and iTunes) I managed to Restore to Factory Settings, wiping off my 17,000 tracks.

Started reuploading tracks in batches of 20, but every so often it just makes nasty clicking noises, freezees, and makes me Restore to Factory Settings again. So I keep ending up with a blank iPod all the time.

Surely if we've all had the same problem with the same device in the same month it must be something to do with the latest version of iTunes? I updated iTunes approximately 3 days before my problem occurred.

I've never had cause to write on these forums before - does anyone from Apple take any notice usually? This is the only Apple product I've ever owned, it's now out of warranty, and at present I have a very expensive coaster. I'm not inclined to replace it at the moment unless someone can explain why this has happened.

Im having the same issue with my 160g Classic. It worked fine until about a week or two ago when I updated Itunes, now my computer crashes whenever Itunes and my classic are plugged in. From the sounds of other people`s responses it looks like this may just be a glitch with the new Itunes....

80gb classic

Windows XP

Same exact problem. I can have iTunes on, or I can have the iPod plugged in, but the minute I have both I get the blue screen. It's only a recent problem, and I've been using it for years on the same laptop. Here's the error code I get:

BCCode : 1000008e BCP1 : C0000005 BCP2 : B9DFD71D BCP3 : ACEE23B8

BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

Anyone?

BCCode : 1000008e BCP1 : C0000005 BCP2 : B9DFD71D BCP3 : ACEE23B8

BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

Are you getting that from the "Serious error" message after the PC restarts, ieyeaye?

How about the blue screen itself? Is the name of a specific driver or other component being cited on that?

Yes, that's right, after the restart. The blue screen cites atapi.sys. I'll try to get a screenshot when it happens again.

🙂 many thanks, i!

atapi.sys is a Windows OS file ... it's your Standard IDE/ESDI Hard Disk Controller. So it's plausible that it's either got damaged, or we're looking at a driver issue that is manifesting as trouble with atapi.sys. So we'll proceed on those two fronts to begin with.

Just in case the file is damaged, I think we should try an sfc /scannow. It's not user-friendly on an XP system, but the following document may be of some help (fingers crossed):

http://www.updatexp.com/scannow-sfc.html

If no joy with the scannow, we'll try making sure your drivers and so forth are up to date. If you've got a name brand PC, head to the manufacturer's website and look for the downloads page for your model. Look for newer versions of firmware for your hard drive, BIOS updates and chipset driver updates (in particular), but now might be a good time to check on things like video drivers, RAID controllers and so forth.

If you've got third-party componentry installed in the PC (like for example, a USB card, or an external drive, or a new internal hard drive), or if you have a home/custom-built PC, head to the websites of the manufacturer's components (in particular the motherboard manufacturer), and check for newer drivers, firmware and BIOS versions there. The following document may be of some assistance with that:

Updating the drivers on your Windows PC

Any joy with any of those measures?