5 Replies Latest reply: Mar 27, 2011 1:58 PM by EBSkater
SerciaJ Level 1 Level 1 (0 points)
Hi there,

I have a problem with my iphone 4. i bought it some month ago (last november) and this problem happened many time but now i'm sick of it...

The problem is that my iphone lost all sound (and it not the switch on the left side). When i try to listen some music, for example, the screen 'play' appear and it go back to the song selection menu...when i have this problem, i need to reboot the iphone many time (4-5-6 times and again...), when people call me, i can't hear them, and they can't hear me, when i try speaker, doesn't work (it like it became enable and 1 seconds after disable...can't activate it..)

I never dropped it, i never used it the wrong way. I tried restore, back up and still not working or work for sometime (1 week or less) before the problem come back.

Some people say that is a problem with the headphone connector, but it is not...when i up the volume "(headphone)" don't appear.


What can i do ? some people had this problem?
Sorry for my poor english

IPhone 4
  • sn4p2k Level 4 Level 4 (1,215 points)
    take your phone into the closest apple store and get a replacement or call apple and get a replacement.
  • Damianuk Level 1 Level 1 (0 points)
    My wife's iphone 4 had the same problem, would not make any sounds via speaker, no ring sound, no ipod sound, no games sounds etc, only headphones worked and phone ear made sound. Reset did not fix it, tried SW upgrade did not fix, also, not the mute switch on the side.

    I found if you make a phone call and activate the loudspeaker/handsfree mode, it sorted the issue!
  • belleamephoto Level 1 Level 1 (0 points)
    I got my iPhone a week ago and noticed an intermittent problem which I initially attributed to newbie ignorance. This morning no sound whatsoever. I searched and found several solutions that worked for others but not for me. I even did a Restore. Finally I found this - press on the corner that has the antenna problem.

    Now I knew about the antenna issue, but not which corner has the antenna so I pressed on corners (squeezing between thumb and forefinger) until I got to the bottom right and voila! Success! My sound has returned.

    I will probably be taking a little trip back to AT&T/Apple to have a little discussion about this, but until then, I guess I know what to do.
  • belleamephoto Level 1 Level 1 (0 points)
    Also, I think this is where the speaker is for the iPhone 4 - the opposite location from earlier models.
  • EBSkater Level 2 Level 2 (490 points)
    Correct.