Virtual iPod

Question

Level 1

120 points

Virtual iPod

I was helping a friend setup up his new 2gb iPod Nano, and it would not work with his laptop user account.
When you plug it in it shows up in iTunes and you can drop stuff on to the iPod. But it does not end up on the iPod. When you unplug the iPod it is still empty, but when you plug it back in the file is there. The even weirder part is that when you click the iPod in iTunes it shows up as a 30gb iPod with 4.35gb used, also in the iPod updater program it shows as a 30gb.
But if I log into my user account on the same laptop the iPod works fine.

I have reinstalled the iPod software and iTunes. I have run the restore feature and have updated the iPod software.

My thought is he will need to recreate his user account.

I spent 3 hours trying to figure it out, two hrs or trouble shooting, then 1 hr on the phone with Apple, and all the lady said was to talk to Microsoft.

My friend computer is a HP laptop (Pentium M)
OS: (XP Pro)

My only other thought that is could be is that there is a drive conflict. He has a lot of network drives mapped.

Anything would be a great help.

Windows XP Pro

Posted on Dec 20, 2005 10:49 PM

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Answer 1

BB623

Level 4

1,209 points

Dec 21, 2005 12:01 PM in response to Volcano

Do you have songs in your library
Enable Automatically update from ipod settings.
make sure the songs have a check mark enabled for all songs you want to download to the nano.
You can only have 1 ipod connected at a time. I have a number of ipods and would suggest sync to a playlist for the smaller nano. This is also in the ipod options screen.
Play with it, you'll figure out and please refer to manual.

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Answer 2

Dec 21, 2005 12:03 PM in response to Volcano

I was helping a friend setup up his new 2gb iPod
Nano, and it would not work with his laptop user
account.
When you plug it in it shows up in iTunes and you can
drop stuff on to the iPod. But it does not end up on
the iPod. When you unplug the iPod it is still empty,
but when you plug it back in the file is there. The
even weirder part is that when you click the iPod in
iTunes it shows up as a 30gb iPod with 4.35gb used,
also in the iPod updater program it shows as a 30gb.
But if I log into my user account on the same laptop
the iPod works fine.

I have reinstalled the iPod software and iTunes. I
have run the restore feature and have updated the
iPod software.

My thought is he will need to recreate his user
account.

I spent 3 hours trying to figure it out, two hrs or
trouble shooting, then 1 hr on the phone with Apple,
and all the lady said was to talk to Microsoft.

My friend computer is a HP laptop (Pentium M)
OS: (XP Pro)

My only other thought that is could be is that there
is a drive conflict. He has a lot of network drives
mapped.

Anything would be a great help.

Windows XP Pro

Sounds like a software issue. You need iTunes 4.9 or greater, if you're using an earlier version the iTunes will not sync music to the iPod correctly. You also need to make sure that his laptop has service pak 2 with Windows XP. Removing iTunes and downloading 4.9 from the website should solve your problem.

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Answer 3

Volcano Author

Level 1

120 points

Dec 21, 2005 12:50 PM in response to Volcano

The computer has iTunes 6 on it.

And the iPod work correctly in a different account on the same computer.
So it is not a software or hardware problem. It is a problem with his account settings.

I am really starting to think it is a drive mapping problem.
I am thinking that one of the network drive he has connected (which are about 30gb drives), has the drive letter that iTunes is looking at for thr iPod.

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Answer 4

Volcano Author

Level 1

120 points

Dec 22, 2005 6:15 PM in response to Volcano

I found the problem.
It was a drive letter problem.
The iPod wanted to be letter E, when one of the networks drives was already E. So when I plugged in the iPod it made the network drive an iPod. So I changed the iPod's Drive letter to a unused drive letter, and now it works correctly.

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