2nd gen nano not recognised with any computer but new nano is..

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Level 1

8 points

2nd gen nano not recognised with any computer but new nano is..

Hi folks,
I bought a new nano yesterday and it works a treat but when I went to plug in my old 2nd gen nano so I could restore factory settings to give to my daughter it wasnt recognised.
It charges up but is not showing up in itunes and is not identified as being plugged in as an external device. I am using iTunes 10.2 and Snow Leopard. I have also tried plugging it into my daughters windows laptop but we have the same problem.
I have used different ports, different leads and tried the restore reboot and reinstall of iTunes but still no joy!
Does anyone have any other ideas I can try before I have to pay for a solution?!
Thanks!

McBook Pro

Posted on Mar 6, 2011 1:29 AM

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Answer 1

océ

Level 1

0 points

Mar 8, 2011 4:23 AM in response to TraciG

Same problem for me. I guess the new version of itunes doesn't recognise the old ipods. Did they do it on purpose to push us to buy the new ipod ? Not nice. But one solution would be to try and install an older version of itunes.

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Answer 2

Mar 8, 2011 8:49 AM in response to TraciG

The 2nd gen is compatible with iTunes. Work your way through the steps in the following troubleshooting page and see if it helps

http://www.apple.com/support/ipod/five_rs/nano2gen/

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Answer 3

jasonrlh

Level 1

0 points

Jun 19, 2011 4:42 PM in response to TraciG

I'm having exactly the same issue. The ipod works, but won't be recognized in any computer or itunes to update or sync. Wen't through the entire apple troubleshooter (above) and the 'ipod not recognized in 'my computer' and in iTurnes for windows' article. Neither fixed my problem.

The problem isn't the ipod, it's iTunes 10. I called expresslane twice and went to genius bar and they don't have a solution, especially since the product is obviously out of warranty. I tried installing an older version of itunes (5 times) and it won't run. I get an 'itunes.itl won't run because it was created by a later version of itunes' message. So that doesn't seem to be an option. Also, my ipod photo 4th generation works fine and it's much older. Apple has been worthless.

Bottom line - Apple broke our 2nd gen nanos with iTunes 10 (as they require itunes to operate.) And Apple won't do anything about it. Worthless!

If anyone has had success please let us know!

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Answer 4

zoe227

Level 1

0 points

Dec 19, 2013 9:42 AM in response to jasonrlh

oh no!!! im so disappointed as my sister passed her old one onto me and my stupid nokia lumia 520 music store wont work 😟 **** what r we gonna do??? r u sure downloading an older itunes wont work?

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Answer 5

Oct 7, 2015 12:22 PM in response to TraciG

I helped an iPod Nano 2nd gen owner get their device accessible again.

I followed the link that 'Mac on Andy' provided: http://www.apple.com/support/ipod/five_rs/nano2gen/

Restarting the device using the Select and Home buttons did the trick!

'm not sure why people think iTunes doesn't work with older devices.

I used iTunes 12.3 during my troubleshooting.

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