Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Warranty coverage on iPad . . . Replace with ipad2???

I've recently started experiencing a hint of blue in my screen of the iPad near the top of the screen where the address bar is during Safari use. I've read this is not an uncommon problem and Apple should and will replace the device. I have been reluctant to return it yet. I wonder what the future holds for the old generation iPad warranties. If I wait until after March 11th, I wonder if my replacement device will be the ipad2???

IPad, iOS 4

Posted on Mar 6, 2011 8:16 AM

Reply
23 replies

Mar 6, 2011 12:13 PM in response to alouwomack

Excuse but what are you trying to say is impossible, it's like you own a 1990 GMC Yukon and it had a manufactural problem with the GAS Cap and you wait all the years intentionally just to get it replaced with a 2011 GMC Yukon Denali.. I myself reject the fact you get a iPad 2 just because a manufactural error.. You buy ipad 1 with problem you get it fixed under warranty or replace it with a ipad 1 Only .. If such cases will occure - and i totally suspend the idea of replacing a ipad 1 with the newest one just because its just released and will be replaced - if any such cases will occur i say in the name of fiction of the ipad 1 to 2 replace i will go to the law and report such conditions.. This idea dropped here is suspended from several ways 1- brain 2- law 3- morality. And its more fictional than factual , folk.

Mar 6, 2011 12:58 PM in response to alouwomack

Repair or replace is the option of Apple. They will do whatever is standard policy at the time that you bring the iPad in. The later into the Year of the iPad 2 that you wait, if the policy is to replace an iPad with the warranty issue that you are having, then the more likely your replacement would be the iPad 2.

There are many folks who can share with you that Apple did exactly that, replaced an older Apple product under warranty with the closest currently model pulled right off the shelf.

User uploaded file
Dah•veed

User uploaded file

Mar 6, 2011 1:08 PM in response to alouwomack

I do not know who is going to see this but I need to say this. I bought an Apple Ipad on Feb. 4th. Then I saw on TV where you can either get a 100 dollar rebate Or exchange it for the Ipad 2. I went to Fry's and told they are not participating. I then called the Apple customer service and was told that if I did not purchase the Ipad on-line than I am not eligible for anything. I told them that this information is not stated anywhere on their web-site. They pretty much said that I was out of luck and that I am not eligible for anything because I did not buy it from the Web-site. So bottom line is if you bought and Ipad in the time period that Steve Job stated you are not eligible unless you bought it from the web-site. How is that for great customer service. Have to love Apple.

Thanks for NOTHING

Mar 6, 2011 1:12 PM in response to simsfan32

simsfan32 wrote:
I do not know who is going to see this but I need to say this. I bought an Apple Ipad on Feb. 4th. Then I saw on TV where you can either get a 100 dollar rebate Or exchange it for the Ipad 2. I went to Fry's and told they are not participating. I then called the Apple customer service and was told that if I did not purchase the Ipad on-line than I am not eligible for anything. I told them that this information is not stated anywhere on their web-site. They pretty much said that I was out of luck and that I am not eligible for anything because I did not buy it from the Web-site. So bottom line is if you bought and Ipad in the time period that Steve Job stated you are not eligible unless you bought it from the web-site. How is that for great customer service. Have to love Apple.

Thanks for NOTHING


Sounds like you should be taking this up with the management at the store where you purchased your iPad.

Stedman

Mar 6, 2011 1:34 PM in response to simsfan32

I think that you partly misunderstood. Your purchase just has to be directly from Apple to qualify for Apple's policy. That could be a purchase in a physical Apple Store, from 1-800-My-Apple, or from the Apple web store.

But Apple does not cover the purchases you choose to make from 3rd party venders no matter how badly you wish to twist their announced policies. I doubt that you will find any company that does.

Mar 6, 2011 3:03 PM in response to iPadKisser

Perhaps you've misunderstood. I'm perfectly happy with my iPad and won't be upset with a generation one replacement. Eventually Apple might not have this generation though. It is possible Apple will only stock the iPad2 in the future. Comparing this situation to vehicle is absurd and insulting on your part.

I spoke to Apple today after posting this and the Rep said it is likely that Apple will stop producing the original iPad in the future. As a consequence, I'm sure some older generations will be replaced with the iPad2.

I'm taking my iPad this week to have it checked out BEFORE the iPad2 rush...hope this eases your mind.

Warranty coverage on iPad . . . Replace with ipad2???

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.