Previous 1 2 Next 23 Replies Latest reply: Mar 11, 2011 12:44 PM by iDanaQ
alouwomack Level 1 Level 1 (0 points)
I've recently started experiencing a hint of blue in my screen of the iPad near the top of the screen where the address bar is during Safari use. I've read this is not an uncommon problem and Apple should and will replace the device. I have been reluctant to return it yet. I wonder what the future holds for the old generation iPad warranties. If I wait until after March 11th, I wonder if my replacement device will be the ipad2???

IPad, iOS 4
  • Templeton Peck Level 9 Level 9 (59,780 points)
    Warranty coverage on iPad . . . Replace with ipad2???


    Probably not.
  • stedman1 Level 9 Level 9 (61,235 points)
    alouwomack wrote:
    If I wait until after March 11th, I wonder if my replacement device will be the ipad2???


    Hi: Your iPad will be replaced with an identical model, assuming it is still under manufacturers warranty.

    Stedman
  • King_Penguin Level 10 Level 10 (106,640 points)
    Doubtful - you're more likely to get a first version back
  • PogoPossum Level 4 Level 4 (2,505 points)
    While at some point soon Apple will likely stop distributing and selling the first iPad, I would imagine they'll keep some in reserve until nearly all the first gens are out of warranty.
  • alouwomack Level 1 Level 1 (0 points)
    I'm doubting I'll get the new one either. My warranty isn't up until August 2012, so I'll be taking it in well before then. I'm going to call and ask how Apple intends on dealing with the older models and warranties. The prices on the iPad and iPad2 are identical so why not exchange them evenly???

    I'll keep you all posted.
  • Chris CA Level 9 Level 9 (77,510 points)
    The prices on the iPad and iPad2 are identical so why not exchange them evenly???

    Because you did not purchase an iPad 2 and they will have iPad 1's in stock as replacements.
  • alouwomack Level 1 Level 1 (0 points)
    I was being sarcastic Chris
  • iPadKisser Level 1 Level 1 (10 points)
    Excuse but what are you trying to say is impossible, it's like you own a 1990 GMC Yukon and it had a manufactural problem with the GAS Cap and you wait all the years intentionally just to get it replaced with a 2011 GMC Yukon Denali.. I myself reject the fact you get a iPad 2 just because a manufactural error.. You buy ipad 1 with problem you get it fixed under warranty or replace it with a ipad 1 Only .. If such cases will occure - and i totally suspend the idea of replacing a ipad 1 with the newest one just because its just released and will be replaced - if any such cases will occur i say in the name of fiction of the ipad 1 to 2 replace i will go to the law and report such conditions.. This idea dropped here is suspended from several ways 1- brain 2- law 3- morality. And its more fictional than factual , folk.
  • Dah•veed Level 7 Level 7 (32,265 points)
    Repair or replace is the option of Apple. They will do whatever is standard policy at the time that you bring the iPad in. The later into the Year of the iPad 2 that you wait, if the policy is to replace an iPad with the warranty issue that you are having, then the more likely your replacement would be the iPad 2.

    There are many folks who can share with you that Apple did exactly that, replaced an older Apple product under warranty with the closest currently model pulled right off the shelf.


    Dah•veed

  • simsfan32 Level 1 Level 1 (0 points)
    I do not know who is going to see this but I need to say this. I bought an Apple Ipad on Feb. 4th. Then I saw on TV where you can either get a 100 dollar rebate Or exchange it for the Ipad 2. I went to Fry's and told they are not participating. I then called the Apple customer service and was told that if I did not purchase the Ipad on-line than I am not eligible for anything. I told them that this information is not stated anywhere on their web-site. They pretty much said that I was out of luck and that I am not eligible for anything because I did not buy it from the Web-site. So bottom line is if you bought and Ipad in the time period that Steve Job stated you are not eligible unless you bought it from the web-site. How is that for great customer service. Have to love Apple.

    Thanks for NOTHING
  • stedman1 Level 9 Level 9 (61,235 points)
    simsfan32 wrote:
    I do not know who is going to see this but I need to say this. I bought an Apple Ipad on Feb. 4th. Then I saw on TV where you can either get a 100 dollar rebate Or exchange it for the Ipad 2. I went to Fry's and told they are not participating. I then called the Apple customer service and was told that if I did not purchase the Ipad on-line than I am not eligible for anything. I told them that this information is not stated anywhere on their web-site. They pretty much said that I was out of luck and that I am not eligible for anything because I did not buy it from the Web-site. So bottom line is if you bought and Ipad in the time period that Steve Job stated you are not eligible unless you bought it from the web-site. How is that for great customer service. Have to love Apple.

    Thanks for NOTHING


    Sounds like you should be taking this up with the management at the store where you purchased your iPad.

    Stedman
  • Dah•veed Level 7 Level 7 (32,265 points)
    I think that you partly misunderstood. Your purchase just has to be directly from Apple to qualify for Apple's policy. That could be a purchase in a physical Apple Store, from 1-800-My-Apple, or from the Apple web store.

    But Apple does not cover the purchases you choose to make from 3rd party venders no matter how badly you wish to twist their announced policies. I doubt that you will find any company that does.
  • lllaass Level 10 Level 10 (157,850 points)
    Just for information, Apple is still replacing second generation (2G) iPods that are under warranty with 2G iPods, not with the newest 4G iPods.
  • alouwomack Level 1 Level 1 (0 points)
    Perhaps you've misunderstood. I'm perfectly happy with my iPad and won't be upset with a generation one replacement. Eventually Apple might not have this generation though. It is possible Apple will only stock the iPad2 in the future. Comparing this situation to vehicle is absurd and insulting on your part.

    I spoke to Apple today after posting this and the Rep said it is likely that Apple will stop producing the original iPad in the future. As a consequence, I'm sure some older generations will be replaced with the iPad2.

    I'm taking my iPad this week to have it checked out BEFORE the iPad2 rush...hope this eases your mind.
Previous 1 2 Next