MacBook Charger Melted Cable

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Level 1

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MacBook Charger Melted Cable

I've just seen my MackBook Black (2007/8) charger melt through its own cable. The cable has melted where the magsafe cable meets the adapter.
It hasn't been against anything hot, it has definitely melted through itself, for whatever reason.

What recourse do I have? Am I just left in a position where I'll have to fork out for a new charger?

Posted on Mar 6, 2011 9:55 AM

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Answer 1

T5GP5Ox32

Level 3

590 points

Mar 6, 2011 9:59 AM in response to J_Lind

Take it into an Apple Store with a Genius Bar appointment and see if they can find a defect, which will normally be a free replacement, or if it's just time for it to go in which case you'll have to buy a replacement. Odds are since it's 3 years old that it will be the latter and you will be stuck purchasing a new one.

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Answer 2

Mar 6, 2011 10:02 AM in response to J_Lind

Hi J_Lind and welcome to Apple Discussions!

First of all, DO NOT use that charger again, unless Apple tells you specifically that it is safe.

Second either call Apple ((44) 0844 209 0611 in the UK) or carry it in to an Apple retail store. They'll let you know what they can do about it.

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Answer 3

Mar 6, 2011 10:02 AM in response to J_Lind

It hasn't been against anything hot, it has definitely melted through itself, for whatever reason.

Short circuit. Some component failing. Charger getting hot normally and being held against wire?

What recourse do I have? Am I just left in a position where I'll have to fork out for a new charger?

Probably, unless you have some sort of warranty or this is a subject to a recall. I checked online and didn't see anything about a recall.

Similar topic here:

http://discussions.apple.com/thread.jspa?threadID=1296316

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Answer 4

J_Lind Author

Level 1

0 points

Mar 6, 2011 10:24 AM in response to J_Lind

Thank you all for quick responses!

I'll head into my local Apple store tomorrow morning and hope that they're feeling kind.

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