4107 Views 4 Replies Latest reply: Mar 7, 2011 8:19 AM by mikebreta
I would suggest you call Apple tech support and talk with them about the problem. It's clearly a problem with Apple's database, but there's nothing anyone here, who are all just fellow users with the exception of the Discussions Hosts who are not tech support, can do about the problem.
Message was edited by: Dave Sawyer
First off, this is a user-to-user site, you are not talking to Apple here. If you want to get in touch with Apple for a support issue, you can call the support line for your iPod touch at 800-275-2273.
As far as your serial number goes, make sure you aren't making a typo when entering it. Common errors are entering an I for 1, O for 0, Apple doesn't typically use the letters I and O in serial numbers. Also common is swapping an S for 5, Z for 2 or vice versa.