Joodles wrote:
We are having the exact problem with our smtp outgoing mail too for the last couple of days. Each and every time we attempt to send outgoing mail, we get an error that the server is not available. IF we select "try again later," sometimes we will discover that the email doe sin fact get sent...eventually...but not always.
Me too. AT&T DSL and Apple Mail. Problems began about a week or ten days ago. AT&T told me to change smtp server settings from smtpauth.sbcglobal.net to smtp.att.yahoo.com and to turn SSL on. No help.
The troubles may have begun immediately after I upgraded from 10.6.6 to 10.6.7 on my machine at the office, but I'm not certain.
Sometimes I can send email, sometimes I can't. I actually have two AT&T DSL accounts, one at home, one at the office, so I have my choice of two smtp accounts at either location. Sometimes one works, the other doesn't. I can't see a pattern. Sometimes smtpauth.sbcglobal.net works and smtp.att.yahoo.com doesn't, or vice-versa. As I recall, I am never able to send email with SSL turned on, in any account.
I haven't taken careful notes, I'm going on memory, and outgoing mail seems to work inconsistently, so this information might not be completely reliable.
Connection Doctor gives inconsistent results. If the "status" dot for an smtp server is red, I definitely can't send. If it is green, sometimes I can send, sometimes not. The connection status of smtp servers seems to vary unpredictably from one hour to the next. Sometimes Mail will try to send for a long time with the little gray cursor spinning. Other times I get Mail's "try another smtp server" or "try later" dialog box immediately. Sometimes, if I let the cursor spin long enough, the message eventually gets sent.
I seem to be able to fall back on smtp.gmail.com, because I have a gmail account. I don't really understand the implications of using gmail's smtp server. It seems to work - that's all I know. Setting up a Gmail account might be a solution for some AT&T users who are completely unable to send email via AT&T.
Interestingly, using the same smtp servers from home (I live a city or two away from the office, in the same region), I have no trouble sending mail. This may be because I use a different machine at home, a MacBook. That's still on OS 10.6.6, come to think of it. In addition, the DSL modem at home is in bridge mode. I enter the AT&T settings in my WiFi router. My DSL modem at the office -- the problem location -- is not in bridge mode. This might be relevant, or might not be.
I have another theory about the trouble.
Having struggled with these issues for many hours, often scrutinizing Connection Doctor in Mail, I'm starting to get the impression that some AT&T smtp server addresses are aliases for others. If my list of smtp servers includes two smtp addresses that might resolve to the same smtp address somewhere in AT&T Land, the status dot on one or both seems to turn red in Connection Doctor. Removing one of them from my list of SMTP servers seems to turn the status light to green for the other one. I'm not sure how consistent this has been.
Duplicate SMTP servers could be a problem because, over the years, AT&T has suggested quite a variety of SMTP servers and configurations, which I have not always deleted from my list of SMTP servers. This might apply to others.
On the other hand, duplicate SMTP servers (or aliases) is probably not the whole problem, because I have cleaned up the list of smtp servers at the office. For awhile, that seemed to help. But, now I again have problems.
I've talked to tech support at AT&T three or four times. They are out of ideas. Frustratingly, AT&T keeps no logs of attempts to send email. The tech says the log on my modem would contain no useful information. The tech says it's the fault of Apple Mail. He says he has "heard of" other similar problems with Apple Mail. On the other hand, the tech says AT&T keeps no database of recent connection problems, so he's only listening to the buzz and guessing.
I will continue to investigate. I'll try the 10.6.6 MacBook at the office and report back.
Cheers, Tim