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Airport Randomly Shuts-Off; Reboot Will Temporarily Solve The Problem

Ever since I've bought my Mac (July 2010) I've been having trouble with the Airport. I'll be browsing the net and all of a sudden my pages won't load, it just stops. The Airport icon in the menubar shows full signal, but when I go into System Preferences it says that my Airport if "Off." When I click the button to turn it on it acts like a dummy button, it just doesn't do anything. I can click it twenty-times and my Airport will still be off.

I doubt this is a router problem as I have tried this with various routers at various places. I took it into the local library, a hotel, a local gas station that has Wi-Fi and it continues to happens. Not to mention that the Airport itself shuts off. This really ***** when you're in the middle of a 1GB update and it just stops...then you have to start over.

After I do a complete reboot the Airport is on again, well most of the time. Sometimes it just stays off and I reboot it again. Sometimes it stays on for three-days and sometimes it stays on for five-minutes and I have to reboot six times or so until it stays on for a while. The average is about 30minutes until it shuts down again.

I've tried reinstalling my operating system, delete preference files, deleting my Airport connection and then recreating it, updating my Mac, trying different firewall settings, I tried booting in 64bit mode. Nothing seems to work. I tried an Apple Hardware test two times. One time I just did it and it reported no problems. The second time I waited until it shut down but it reported nothing, although I think it's because I rebooted and the Airport was "fixed" and it detected nothing.

I thought this was just something temporarily when I got my Mac so I waited and didn't call support. After 8months I decided to call support and they want $50 to try to diagnose it for me, which isn't fair because it happened from day one and I just thought an update or something would fix it. Not to mention, that a Genius Bar will look at it for free (two hours away from the closest one). Any hints, ideas, or tips? Thanks.

Macbook Pro, Spring 2010, Mac OS X (10.6.6), 2.4GHz Processor, 4GB RAM

Posted on Mar 7, 2011 1:39 PM

Reply
39 replies

Jan 14, 2013 6:55 AM in response to JohnTh

Ah, no, I don't. I was working from this text from System Profiler:

"

Software Versions:

Menu Extra: 6.2.2 (622.2)

configd plug-in: 6.2.5 (625.6)

System Profiler: 6.0.1 (601.1)

Network Preference: 6.2.2 (622.2)

AirPort Utility: 5.6.1 (561.3)

IO80211 Family: 3.2 (320.1)

Interfaces:

en1:

Card Type: AirPort Extreme (0x14E4, 0xD6)

Firmware Version: Broadcom BCM43xx 1.0 5.100.198.104.5)

Locale: FCC

Country Code: US

Supported PHY Modes: 802.11 a/b/g/n

Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165

Wake On Wireless: Supported

Status: Connected

"

Jan 14, 2013 4:17 PM in response to JohnTh

I'm not really sure how to do that, I'm afraid. I might be able to figure out how to do it at home (my father set up, with difficulty, our network there, so I'm not sure of its technical details), but I doubt that my college's IT department or the other people in my residence hall would be pleased if I started messing with the routers here.


I've just finished, at the suggestion of said IT, reinstalling my OS (10.6.6 from the install disk and 10.6.8 from Software Update (which also, possibly significantly, gave me some new AirPort control software)), so hopefully that will work.

Jan 14, 2013 4:26 PM in response to Rse8212

I had suggested doing it at home first. Because that is where your router is. And to see whether it actually works, because it may not. I have no idea whether it will, though I think it should. Once one thing is taken care of, then we could look at the next part. Which is, outside the house. On no account should you mess with the routers or anything else if you dont have a clue about it.


Is your WiFi network still the same as before?

Jan 14, 2013 4:35 PM in response to JohnTh

So far I've just been on the college network since the problem began happening (though the AirPort was working fine on the college network for about five straight days prior). I've been nearly from one end of campus to the other without noticing changes in the working/not working behavior, but I'm not sure how they have things set up. I know that the wireless network doesn't go through quite the same channels as the wired one.


I'm curious: how exactly would something about the network I'm on cause my computer to stop recognizing its wireless card? (I'm quite aware that I may not understand any explanation you can give, but no harm in asking.)

Jan 14, 2013 4:41 PM in response to Rse8212

Well, I'm not sure either. Which is the reason why my suggestion in case of a problem, and there definitely seems to be one here, remains the same always. That is, why not isolate what and where exactly is the problem? Is it the hardware? The software? Or the wireless networking aspect?' After that if there is still an issue, then its best to provide a feedback to Apple either as a problem or as an enhancement. And of course the support community where they may be someone who could provide you with an answer that works (though so far it hasnt).

Jan 14, 2013 7:23 PM in response to JohnTh

I started with this issue on 10.6.3 way back. I've done clean installs, updates (combo and stand-alone) since then. I've tried different routers and so on there. Ran through PRAM and SMC resets, deleting the Wifi caches, everything. As I've said before, I even replaced the Wifi card and antenna. Almost sure the issue can be blamed on the Logic Board and I'm not gonna shell out big money (and Apple isn't either, apparently) to fix the defect they sold me.


Ethernet is my only way to consistantly access the internet.


I <b>could</b> report this to Apple, but seeing that I have already with the hardware in-hand – I doubt it'd do anything. The guy barely believed me even though other people have the issue. Fact is, Apple doesn't recognize it as an issue.

Jan 14, 2013 7:25 PM in response to sarverjoshua

I think this captures the time-frame in which the one of many times my Wifi went down:


"


1/13/13 10:32:53.000 PMkernel[0]AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
1/13/13 10:54:02.000 PMkernel[0]AirPort: Link Up on en1
1/13/13 10:54:02.730 PMairportd[1744]_doAutoJoin: Already associated to “linksys”. Bailing on auto-join.
1/13/13 10:54:02.789 PMairportd[1744]_doAutoJoin: Already associated to “linksys”. Bailing on auto-join.
1/13/13 10:54:02.841 PMairportd[1744]_doAutoJoin: Already associated to “linksys”. Bailing on auto-join.
1/13/13 10:55:57.000 PMkernel[0]AirPort: Link Down on en1. Reason 4 (Disassociated due to inactivity).
1/13/13 10:56:10.000 PMkernel[0]AirPort: Link Up on en1
1/13/13 11:07:39.000 PMkernel[0]AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
1/13/13 11:07:51.000 PMkernel[0]AirPort: Link Up on en1
1/13/13 11:07:52.689 PMairportd[1901]_doAutoJoin: Already associated to “linksys”. Bailing on auto-join.
1/13/13 11:07:52.743 PMairportd[1901]_doAutoJoin: Already associated to “linksys”. Bailing on auto-join.
1/13/13 11:09:28.000 PMkernel[0]AirPort: Link Down on en1. Reason 4 (Disassociated due to inactivity).
1/13/13 11:09:58.000 PMkernel[0]AirPort: Link Up on en1
1/13/13 11:15:52.000 PMkernel[0]AirPort: Link Down on en1. Reason 6 (Frame received from nonauthenticated STA).
1/13/13 11:16:24.000 PMkernel[0]AirPort: Link Up on en1
1/13/13 11:24:16.000 PMkernel[0]AirPort: Link Down on en1. Reason 6 (Frame received from nonauthenticated STA).
1/13/13 11:24:22.000 PMkernel[0]AirPort: Link Up on en1
1/13/13 11:24:49.000 PMkernel[0]AirPort: Link Down on en1. Reason 6 (Frame received from nonauthenticated STA).
1/13/13 11:24:58.000 PMkernel[0]AirPort: Link Up on en1


"


If I can pinpoint it more accurately I will. Otherwise we may be diagnosing what isn't the problem.


If Rse8212 could come up with a log. Maybe we could match something.

Airport Randomly Shuts-Off; Reboot Will Temporarily Solve The Problem

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