Newest Version of iTunes has 2330 error

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Newest Version of iTunes has 2330 error

I can't install or uninstall the program without getting this error. It won't open either. Computer got an error while restoring an iPod and then switched off. The iPod is currently fine, just the iTunes has a problems.
The exact message is:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330

Any solutions?

Toshiba Laptop (Unknown Full Type), Windows XP, None

Posted on Mar 7, 2011 11:16 PM

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Answer 1

polydorus

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11,967 points

Mar 8, 2011 6:51 AM in response to Auzzeren

2330 error are often due to a corrupt files or other filing system problems.

Try doing a disk check;
http://support.microsoft.com/?kbid=315265

If this doesn't fix the problem are any specific files mentioned in your error messages? It is also worth checking the the Windows Event viewer for errors at time you tried to install iTunes.
Sometimes the disk check doesn't recognise a bad file.

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Answer 2

Auzzeren Author

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Mar 8, 2011 9:43 PM in response to polydorus

The disk check didn't find anything.

There are no files mentioned, it just tells me that it is a 2330 error. Windows event viewer shows only one error at the time that the error appeared in iTunes and it's says it is an: MsiInstaller error. There are a lot of Ipod service errors when I tried to re-install it and when I tried to uninstall it.

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Answer 3

Auzzeren Author

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Mar 8, 2011 11:36 PM in response to Auzzeren

Managed to get it off, but now when I try to install it comes up with:
An error occurred while attempting to create the directory: C:\Program Files\iTunes\iTunes.Resources\fi.lproj\DevicePrefsAdvanced.nib

And then it comes up with the first message.

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Answer 4

polydorus

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11,967 points

Mar 9, 2011 1:35 AM in response to Auzzeren

OK, what you need to do is rename:
C:\Program Files\iTunes\iTunes.Resources\fi.lproj\DevicePrefsAdvanced.nib

It is possible that Windows will not let you do it, if so, rename:
C:\Program Files\iTunes\iTunes.Resources\fi.lproj

This will stop the installer from seeing the problem folder and hopefully allow the installation to proceed.

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Answer 5

Auzzeren Author

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Mar 10, 2011 12:47 AM in response to polydorus

The error didn't come up, however the installer freezes halfway through installation.

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Answer 6

polydorus

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11,967 points

Mar 10, 2011 1:32 AM in response to Auzzeren

I notice you have taken XP out of your sig, could you confirm which operating system you have.

If the installer stops with no error messages, could you check in your event viewer to see if there is anything helpful there.

If there is nothing helpful there, do you have a working Apple Software update?
If so you can set it to download only via the tools menu. This will get you all the separate installers that come with iTunes and you can try running them separately to see if you get a useful error message there.
Install in this order:
Apple Application Support
Bonjour
Apple Mobile Device Support
Apple Software Update
Quicktime
iTunes

If you don't have a working Apple Software Update, there is another way.

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Answer 7

Auzzeren Author

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Mar 10, 2011 2:15 AM in response to polydorus

Okay, the operating System is Windows XP.

I'll try this and let you know later if it works.

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Answer 8

Auzzeren Author

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Mar 11, 2011 7:03 PM in response to polydorus

Nope, that hasn't worked either. When I open it, it says that there was an error during installation and to reinstall it. When I try, it freezes again.

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Answer 9

polydorus

Level 6

11,967 points

Mar 12, 2011 1:54 AM in response to Auzzeren

Do you get any error message during the installs of the individual programs, this was intended as a diagnostic exercise, not a solution.

I am trying to establish where the problem occurs.
The 2330 installer error means:

+Error getting file attributes: [3]. GetLastError: [2].+

This normally means there is a problem with bad files or folders upsetting Windows.

Check in you event viewer for nay helpful error messages during the installs.

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