2 Replies Latest reply: Mar 8, 2011 8:06 AM by SuperToit
SuperToit Level 1 Level 1 (0 points)

I have recently got my new iPhone 4 (32 gig). I asked the IT Department at work to set up my work mail account on my phone so that I could read my e-mails while not at work.

When I got my phone back from IT, it had a passcode on and Safari was completely disabled as part of Company policy. The phone does not allow me to switch Safari back on in and I also cannot turn the passcode off.

I then explained to them that this is my private phone and that I needed the above functionalities to be restored. They told me to reset the phone to the factory settings, which I did but it did not work.

They then told me to restore the phone with iTunes. This also did not work.

They now told me that I need to set the phone up as a new phone on iTunes. How do I do this and is this the right advise?

Dell, Windows XP
  • Allan Sampson Level 10 Level 10 (123,370 points)
    If you were or are able to delete the Exchange account from your iPhone at Settings > Mail, Contacts, Calendars, this should take care of it.

    When restoring an iPhone with iTunes, there are two options. From your iPhone's backup which is the default selection and includes email account settings, or as a new iPhone or not from your iPhone's backup which must be manually selected.

    After selecting Restore under the Summary tab for your iPhone sync preferences with iTunes, after your iPhone is completely erased and the firmware/OS is reinstalled, when prompted to restore from your iPhone's backup choose as a new iPhone or not from your iPhone's backup instead.
  • SuperToit Level 1 Level 1 (0 points)
    Sorted, thank you very much!