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Deleted smtp server does not go away!

I am transitioning to a different email provider and need to switch my smtp server.

I am running 10.6.6 and wanted to delete an smtp server. I deleted it. It is no longer on the list of smtp servers in Mail / Preferences / Accounts / Outgoing Mail Servers / Edit SMTP list. It is gone - as it should be.

I added a new imap account and associated a new smtp server with it. The new server is on the list of smtp servers BUT as soon as I exit the mail preferences and try to write an email, the new smtp server does not appear, but the one I deleted (which isn't even in the list in preferences anymore) still is top on the list. So, I cannot use the new smtp server at all.

I am willing to wipe out my smtp list entirely and re-enter the smtp servers for my email addresses if that is required, but I don't know what file to delete.

Is there a way to force it to really refresh the list?

Any help would be appreciated as I cannot send mail now from that account...
Thanks!

Macbook, Mac OS X (10.6.6), Mail

Posted on Mar 8, 2011 10:41 AM

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Question marked as Top-ranking reply

Posted on Oct 23, 2017 12:44 AM

I have found in Keychain two hidden entries that corresponded to smtp servers (com.apple.account.SMTP.asynchost), which I deleted and the ghost smtp servers went away.


But be careful with this approach, make a backup of the keys in the keychain before deleting whatever, as it can make the system unusable.

25 replies

Oct 26, 2017 10:24 AM in response to Boppers

The post: Jan 22, 2012 4:10 PMRe: Deleted smtp server does not go away!in response to jk18Does not work.


The logic in the instruction should work, but it doesn't. The the servers reappear. If you're having a problem like I have, where my email server decides to change it SMTP address, this causes a pile of problems, because Mac Mail remember all of your old SMTP server and makes is pretty much impossible to get rid of them.


These lists of words, describing the SMTP servers, must be in a file somewhere for it to display them, but I've no idea where.


The only way to truly get rid of the old server names, is to do a fresh install, and not from a backup either as the problem will return, so jeopardising losing work, or use Mac Office's Outlooks.


Personally, I don't have the time or the patients to reconfigure ANOTHER! Mac upgrade issue, so I'll be using Outlook. So much for the "Better Mail with High Sierra". The only thing I have had no problems with while using High Sierra is using the Shut Down button.

May 17, 2017 8:09 PM in response to jk18

I've got this problem too. What's really annoying is that no matter what outgoing server/address I choose to send my email from, it defaults to some funky account connected to my job. They made us all sign up for an email address with this domain, so we could get junk mail. It's not in any of my server lists. It's not one of my email accounts. It's like its got a bug or a virus, or a hack.

So when I'm at home wanting to email a joke I would never send from work, or through a work account...it gets defaulted to this junk work account.

I got some positive result when I deleted the Outgoing gmail sever with the account it seems to screw with the most. Closing the window, select save changes..., open it again, type in the same gmail server....

I hate that you can see a list of servers, accounts, etc.... follow all the Apple instructions, and this stuff just won't go away without taking up at least an hour.

Oct 20, 2017 9:24 AM in response to Marco Klobas

Tried deleting those files and things did not go well...


Now, get an error message when trying to add an iCloud email account: "Could not load iCloud preference pain." and cannot create any other Internet (Email) Accounts -- Google, Yahoo, Outlook, etc. -- "+" is inactive and clicking on the logos does nothing.


2014 15" MacBook Pro

- Have reinstalled High Sierra twice.

- Have tried many different fixes for both the SMTP server and the iCloud preference pane.

- Can login to iCloud in Safari, cannot login to iCloud in Messenger, Calendar, Contacts, Reminders, etc. All of these work fine on iPhone.

- Does not appear to be global -- created another user and did not run into same problem.

- Can be replicated in Safe Mode.

- Recommendations on the www for deleting a variety of files and/or folders. None of this helped.


AppleCare elevated to the email specialists.

Email specialists tried many things over the course of about 2 hours.

Email specialist elevated to engineering. Waiting to hear from them.


To be continued...

Oct 22, 2017 6:11 PM in response to jk18

Same problem. Making me nuts.


2014 MBP withe High Sierra.


Tried deleting all email accounts. When they were recreated, errant SMTP server still there. It has "(Offline)" after it.


Because of other problems, erased hard drive, reinstalled High Sierra, restored from a Time Capsule backup and the problem was reinstalled. Errant SMTP server still there. Nothing deletes it.


Errant server still there in Safe Mode, but not there for a Test User.


Have spend hours on the phone with AppleCare over the course of 2 days and they are about ready to give up -- they have no solution.


Bug? Frustrated.

Oct 23, 2017 6:56 PM in response to cpfamilia

DOOUBLE BRAVO, cpfamilia! Hosannah in the highest!


Deleted some suspicion things from Keychain to no avail. But...


... Reread your entry and Marco's and realized there may be some HIDDEN entries I had not seen. Sure enough, looked under "View" and found "Show Invisible Items". Turned this on and the culprits made themselves known.


Found a few "com.apple.account.SMTP.asynchost" entries. Deleted these and the unwanted, offending (ghost) SMTP servers are G. O. N. E.!


Your warning to be careful deleting items in the Keychain is critical. One can end up losing things one don't mean to lose.


Thank you. Thank you. Thank you.


(Now, will call AppleCare and let them know the fix.)

Nov 11, 2017 8:25 PM in response to cpfamilia

AMAZING.... AMAZING erroneous SMTP entries were bugging me for a while and this fixed the problem. I noticed it only affected manually entered SMTP server settings. I think manually entered settings get stored as a separate entry and get pushed to the cloud. I reinstalled High Sierra but problem didn't go away and even tried a much earlier time machine.


Stupid problem.... simple fix =]

Nov 22, 2017 5:31 AM in response to jk18

I was able to delete a "ghost" SMTP entry in High Sierra as follows. Note that this interferes deeply with the internal Mail data management and should only be used as a measure of last resort.


1) Open Mail, go to the SMTP Server List, and note down the "Description" of the SMTP server you want to delete.


2) Quit Mail with Command-Q.


3) Start Terminal and enter these commands:


cd

cd Library/Accounts

sqlite3 Accounts4.sqlite


4) At the 'sqlite>' prompt, enter the command (up to and including the semicolon):


SELECT ZACCOUNTDESCRIPTION FROM ZACCOUNT;


You should get a list of account descriptions, including the description of your offending SMTP server.


5) Pick the one for the offending SMTP server and enter


DELETE FROM ZACCOUNT WHERE ZACCOUNTDESCRIPTION = 'XXX';


where XXX is the description of the SMTP server you want to delete as previously seen.


6) Enter the above "SELECT" command again; the description should now no longer be listed.


7) Still at the 'sqlite>' prompt, enter the command


.exit


to exit SQLite. Exit Terminal. Do not start Mail yet.


8) Run "Automation" in OnyX (https://www.titanium-software.fr/en/onyx.html) to rebuild/clear any caches. At the end of the run, restart the Mac.


9) After restart, start Mail again and check settings. The SMTP server should be gone.

Mar 9, 2011 6:12 AM in response to jk18

Unfortunately, even after a reboot - with all smtp servers deleted - the pull down list of servers when typing a new message is still there. I even tried to input a new server and it still shows the old list. I am thinking that it must be a corrupted smtp server list file, but I don't know which file to delete, refresh or clear out besides what I can do through the mail client.

Any ideas would be very much appreciated.

Thanks!

Mar 11, 2011 3:38 AM in response to jk18

OK. I even tried downloading xcode to edit user/Library/Preferences/com.apple.mail.plist and removed all smtp entries. Rebooted computer. Re-opened mail and the 'old' smtp servers are STILL listed in the pull down list option for sending mail!

Where else can they possibly be stored if they are not in the smtp list within mail and now not in com.apple.mail.plist either?

Any ideas would be great!

Thanks!

Mar 11, 2011 9:38 AM in response to jk18

have you tried just creating a new account and populating all new fields with the appropriate information and deleting the old account?

if you delete the old account, you'd have to file all your emails to separate mailboxes. or you could just keep the old email account, but just make sure you deactivate it or maybe put in a fake email address. if i remember correctly, you can't have duplicate accounts receiving mail.

Deleted smtp server does not go away!

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