LaraJones
Level 1 (0 points)

Q: new macbook pro 2011 weak and dropping wireless connection

Just looked throught this part of the forum and found out there are a lot of people out there which seem to have the same problem as me.

I purchased a new modell 2011 MBP on the very first day from our apple store.
At home, sitting directly beside the wireless router I didn´t noticed anything wrong.
I have got beside of the Mac OS a bootcamp Prt. with Windows 7 on it and everythign works fine so far.

Five days after purchased I started traveling on business and at present we are for some weeks in Melbourne. Were having a wireless connection in our appartement and here I have got massiv problems with my connection.

We are having altogether four windows mashines with us, my IPad, my Iphone, another HTC smartphone, and my new Macbook.

All the other devices connecting to our room wireless without problems. The net strengh is not fantastic but the other devices bringing it up to four bars on the windows wireless symbol in the task bar. None of the other computers where ever loosing the connection.

Only my macbook can not make it over three bars and its going on and off. Donwloads fail freuquently because the conection is interrupted more than one times..
In my opinion this problem is even worse on the Windows OS and a bit better but far away from beeing good and acpetable on the Mac Os.
I hope its only a driver issue and there is no hardware problem with the new mashine. Other than this I love the new notebook and I am very satisfied with its performance.

Iphone 4, Ipad 1 ,Macbook pro 13, I 5, 8GB, early 2011, Windows 7, Mac OS

Posted on Mar 8, 2011 9:00 PM

by LaraJones,Solvedanswer
LaraJones LaraJones
Level 1 (0 points)
A:

Good morning,

Needed a moment to find my thread...the new structure...if there is any at all left is not very comfy to find your way around her in the support forum, I find....

 

News from my side....

Back home in Bavaria, back in our 32 MB Net. MacBook does not drop connection not on Bootcamp not on Mac OS Becuase of the strong link. if you look on the wireless symbol everything looks fine.

BUT

- Doing the ping test shows same horrible result like everywhere else before. Ping is going up and down, shows tomeouts.

-Downloads are very very slow considering our net speed.

-Streaming absolute NOT possible.

 

My old Fujitsu T4215 and all the other Wndows Mashines my husband uses in our net are working without any kind of problems...but we know this already, don't we????

 

I was visiting our local Apple supplier yesterday, with the paperworks about the work which was done on my MacBook in Melbourne, change of Networkcars, wihtout any change to the better.

 

Her suggested to call apple and tell them to change the logiboard next and so I did!!!! On Monday I will bring my MacBook to the apple store. Than it gets send in and I have to live ten days wihtout it.... fantastic....

 

Will keep your informed if it helps....I have got my doubts BUT what wcan we do...

Posted on Apr 16, 2011 10:03 PM

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Q: new macbook pro 2011 weak and dropping wireless connection

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  • by Alessandro Sabellico,

    Alessandro Sabellico Alessandro Sabellico Apr 4, 2011 2:10 PM in response to transpose
    Level 1 (0 points)
    Apr 4, 2011 2:10 PM in response to transpose
    ale-mac:~ ale$ ping 192.168.1.1
    PING 192.168.1.1 (192.168.1.1): 56 data bytes
    64 bytes from 192.168.1.1: icmp_seq=0 ttl=254 time=3.770 ms
    64 bytes from 192.168.1.1: icmp_seq=1 ttl=254 time=1.188 ms
    64 bytes from 192.168.1.1: icmp_seq=2 ttl=254 time=1.313 ms
    64 bytes from 192.168.1.1: icmp_seq=3 ttl=254 time=0.936 ms
    64 bytes from 192.168.1.1: icmp_seq=4 ttl=254 time=49.077 ms
    64 bytes from 192.168.1.1: icmp_seq=5 ttl=254 time=1.081 ms
    64 bytes from 192.168.1.1: icmp_seq=6 ttl=254 time=97.193 ms
    64 bytes from 192.168.1.1: icmp_seq=7 ttl=254 time=18.173 ms
    64 bytes from 192.168.1.1: icmp_seq=8 ttl=254 time=42.138 ms
    64 bytes from 192.168.1.1: icmp_seq=9 ttl=254 time=65.740 ms
    64 bytes from 192.168.1.1: icmp_seq=10 ttl=254 time=90.308 ms
    64 bytes from 192.168.1.1: icmp_seq=11 ttl=254 time=4.127 ms
    ^C
    --- 192.168.1.1 ping statistics ---
    12 packets transmitted, 12 packets received, 0.0% packet loss
    round-trip min/avg/max/stddev = 0.936/31.254/97.193/35.063 ms
    ale-mac:~ ale$

  • by aznjonn,

    aznjonn aznjonn Apr 4, 2011 2:20 PM in response to Alessandro Sabellico
    Level 1 (0 points)
    Apr 4, 2011 2:20 PM in response to Alessandro Sabellico
    Hi All,

    So Ive been playing around with the different wireless settings in preferences, and I put a check next to the box which requires admin password to turn on or off the airport. So far so good, I started a download about 25 mins ago and no drop so far =D..will keep testing and see if it drops but im hoping this is the fix. Also, my ping seems to be normal now: (before it was allover the place)


    PING google.com (74.125.224.81): 56 data bytes
    64 bytes from 74.125.224.81: icmp_seq=0 ttl=56 time=133.551 ms
    64 bytes from 74.125.224.81: icmp_seq=1 ttl=56 time=149.561 ms
    64 bytes from 74.125.224.81: icmp_seq=2 ttl=56 time=133.963 ms
    64 bytes from 74.125.224.81: icmp_seq=3 ttl=56 time=145.067 ms
    64 bytes from 74.125.224.81: icmp_seq=4 ttl=56 time=132.518 ms
    64 bytes from 74.125.224.81: icmp_seq=5 ttl=56 time=135.167 ms
    64 bytes from 74.125.224.81: icmp_seq=6 ttl=56 time=143.821 ms
    64 bytes from 74.125.224.81: icmp_seq=7 ttl=56 time=123.786 ms
    64 bytes from 74.125.224.81: icmp_seq=8 ttl=56 time=140.286 ms
    64 bytes from 74.125.224.81: icmp_seq=9 ttl=56 time=121.299 ms
    c64 bytes from 74.125.224.81: icmp_seq=10 ttl=56 time=137.715 ms
    64 bytes from 74.125.224.81: icmp_seq=11 ttl=56 time=139.718 ms
    64 bytes from 74.125.224.81: icmp_seq=12 ttl=56 time=137.016 ms
    ^C
    --- google.com ping statistics ---
    13 packets transmitted, 13 packets received, 0.0% packet loss
    round-trip min/avg/max/stddev = 121.299/136.421/149.561/7.593 ms


    Will update in a couple hours and let you all know if this has fixed the issue permanently....

  • by aznjonn,

    aznjonn aznjonn Apr 4, 2011 2:58 PM in response to aznjonn
    Level 1 (0 points)
    Apr 4, 2011 2:58 PM in response to aznjonn
    Update on above post:

    I have successfully stayed online for more than an hour and have downloaded a 2GB video and have started a 2nd download. I believe that checking the box in wireless preference settings for password required to turn on or off the airport has fixed his issue. For some reason, the airport may have been disconnecting on its own but by restricting the airport to have a password to turn it off may have fixed this glitch. Hope this works for everyone else, my system is:

    Macbook Pro 2011 17'' (second one, returned my first to the apple store and got a brand new second one, although immediately had same issue with the airport)

    So please try this and hope it fixes everyone else's macbooks!

    Cheers,

    JT

  • by yozhbk,

    yozhbk yozhbk Apr 4, 2011 3:23 PM in response to aznjonn
    Level 1 (0 points)
    Apr 4, 2011 3:23 PM in response to aznjonn
    Will try this tonight at this point pretty much will try anything. But can you tell us about your home wireless setup. Band ? N or G ? Freq ? 2.4 or 5 ? Can you ping your local gateway and paste it. Sorry if you replied about this before.

  • by clueblast,

    clueblast clueblast Apr 4, 2011 3:27 PM in response to aznjonn
    Level 1 (20 points)
    Apr 4, 2011 3:27 PM in response to aznjonn
    this setting doesn´t make a difference here

  • by aznjonn,

    aznjonn aznjonn Apr 4, 2011 4:02 PM in response to yozhbk
    Level 1 (0 points)
    Apr 4, 2011 4:02 PM in response to yozhbk
    Sorry, looks like i disconnected at about an hour and 20 mins....then after reconnecting, lasted for about 40 mins and disconnected again. Cant really explain it but it seems to be staying up longer than before when i have a password protection to turn on or off my airport...

    im going to play around with the wireless network security options. I have a 2wire ATT router (g) and it currently set to WEP open...will try WEP PSK...dunno if this will really solve anything but hope it does

  • by LaraJones,

    LaraJones LaraJones Apr 4, 2011 4:58 PM in response to aznjonn
    Level 1 (0 points)
    Apr 4, 2011 4:58 PM in response to aznjonn
    I just tried your"trick" unluckily it did not do the trick with me ...

    „Ping“ wurde gestartet …

    PING www.l.google.com (66.102.11.104): 56 data bytes
    64 bytes from 66.102.11.104: icmp_seq=0 ttl=56 time=232.800 ms
    64 bytes from 66.102.11.104: icmp_seq=1 ttl=56 time=159.572 ms
    64 bytes from 66.102.11.104: icmp_seq=2 ttl=56 time=129.941 ms
    64 bytes from 66.102.11.104: icmp_seq=3 ttl=56 time=196.703 ms
    64 bytes from 66.102.11.104: icmp_seq=4 ttl=56 time=120.073 ms
    64 bytes from 66.102.11.104: icmp_seq=5 ttl=56 time=136.569 ms
    64 bytes from 66.102.11.104: icmp_seq=6 ttl=56 time=75.837 ms
    64 bytes from 66.102.11.104: icmp_seq=7 ttl=56 time=89.381 ms
    64 bytes from 66.102.11.104: icmp_seq=8 ttl=56 time=26.134 ms
    64 bytes from 66.102.11.104: icmp_seq=9 ttl=56 time=26.535 ms
    64 bytes from 66.102.11.104: icmp_seq=10 ttl=56 time=26.780 ms
    64 bytes from 66.102.11.104: icmp_seq=11 ttl=56 time=41.855 ms
    64 bytes from 66.102.11.104: icmp_seq=12 ttl=56 time=65.689 ms
    64 bytes from 66.102.11.104: icmp_seq=13 ttl=56 time=89.563 ms
    64 bytes from 66.102.11.104: icmp_seq=14 ttl=56 time=113.371 ms
    64 bytes from 66.102.11.104: icmp_seq=15 ttl=56 time=35.217 ms
    64 bytes from 66.102.11.104: icmp_seq=16 ttl=56 time=26.757 ms
    64 bytes from 66.102.11.104: icmp_seq=17 ttl=56 time=28.475 ms
    64 bytes from 66.102.11.104: icmp_seq=18 ttl=56 time=27.386 ms
    64 bytes from 66.102.11.104: icmp_seq=19 ttl=56 time=28.839 ms


    would have been a wonder...but in our situation a wonder is what we need..isnt it????
    Or maybe a little wink from APPLE??????????

    It cant be that all over the world people giving their machines back because of Network Problems and all the next one is getting is: We never heard of a problem with the network Card!

    Apple where are you?????????????????

  • by rturnr,

    rturnr rturnr Apr 4, 2011 5:50 PM in response to LaraJones
    Level 1 (0 points)
    Apr 4, 2011 5:50 PM in response to LaraJones
    I have wi-fi issues also running Windows 7. Just drops out after a while. My iPhone 4 keeps working fine.

    Apple pretends they supports Windows but conveniently doesn't ship or ships less than adequate drivers.

  • by Birdie18,

    Birdie18 Birdie18 Apr 4, 2011 6:02 PM in response to aznjonn
    Level 1 (0 points)
    Apr 4, 2011 6:02 PM in response to aznjonn
    aznjonn, thanks for advise. Can you also ping your local router instead of internet sites see if uneven ping time still happening?

    One of the noticeable fact is uneven ping time against local router when wireless network is idle. I'm assuming that uneven(sometimes timeout) ping time results loss of connection between MBP and wireless router when it's getting worse (in my case, maybe every 3-5 day a drop-out), most of the time it's just slow link intermittently.

    How does that impact depend on what you're doing, if you run realtime games/video stream a lot you probably will be suffered from that, if only internet sites surfing then you probably will be fine without even "feel" it, I guess that's why many of 2011 MBP owners don't even realize this drop-out issue we're talking about here.

  • by user7954,

    user7954 user7954 Apr 4, 2011 6:43 PM in response to LaraJones
    Level 1 (0 points)
    Apr 4, 2011 6:43 PM in response to LaraJones
    Exact same problem as most everyone here. 2011 Macbook Pro 13". Wireless connection drops every couple hours. Ping times to the router sometimes 1 or 2 ms but usually huge variances around 100ms. Bought it just a few weeks ago and took it back to the Apple store yesterday. The genius noticed the lagging ping times on the store's Wifi and did a clean install of the OS to see if that would correct the problem. Took the laptop back home last night and experienced 3 more disconnects within the next several hours. Took it back to the Apple store and they swaped mine for a new one. Brought the new one home and saw lagging ping times again. Swore it dropped the wireless connection once, but I'll pay attention if it drops it again.

    First time buying a Mac and basically all I use it for is the net. Disappointed I'm losing my connections so often a day with a brand new machine. Seriously considering a full refund if the problem still exists.

  • by user7954,

    user7954 user7954 Apr 4, 2011 6:56 PM in response to LaraJones
    Level 1 (0 points)
    Apr 4, 2011 6:56 PM in response to LaraJones
    Dag. No sooner said than dropped. New MBP definitely has the same problem. Even though the ping lag occurred in the apple store, I still have the thought in the back of my head that maybe its just dropping on my Buffalo WHR-HP-G300N / dd-wrt / N / WPA2 network. I'll have to take it to another free WiFi spot for a few hours and see it drop to be convinced.

  • by Birdie18,

    Birdie18 Birdie18 Apr 4, 2011 7:48 PM in response to user7954
    Level 1 (0 points)
    Apr 4, 2011 7:48 PM in response to user7954
    Many of us here were trying to point root cause to WIFI router and have tried to tweak it hardly to make that happened but no luck at all as what I can see from this topic threads.

  • by GJBenn85,

    GJBenn85 GJBenn85 Apr 4, 2011 7:53 PM in response to rturnr
    Level 1 (0 points)
    Apr 4, 2011 7:53 PM in response to rturnr
    rturnr,

    Are you using Bootcamp or virtualization for Win7? You cannot use VMWare or Parallels to boot into Windows 7 because it will replicate the problems. Haven't had the problem by using Windows 7 via Bootcamp and I have at least 15 hours of usage in Windows without a single drop in internet connectivity.

  • by Birdie18,

    Birdie18 Birdie18 Apr 4, 2011 8:10 PM in response to Birdie18
    Level 1 (0 points)
    Apr 4, 2011 8:10 PM in response to Birdie18
    Any of you guys run 10.6.4 or below? Just found people has similar experience with 10.6.5 and onward here - http://discussions.apple.com/thread.jspa?threadID=2793577&tstart=0

  • by rturnr,

    rturnr rturnr Apr 4, 2011 10:00 PM in response to GJBenn85
    Level 1 (0 points)
    Apr 4, 2011 10:00 PM in response to GJBenn85
    @GJBenn85, I'm using Windows 7 via Bootcamp.

    No parallels or vmware.
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