LaraJones

Q: new macbook pro 2011 weak and dropping wireless connection

Just looked throught this part of the forum and found out there are a lot of people out there which seem to have the same problem as me.

I purchased a new modell 2011 MBP on the very first day from our apple store.
At home, sitting directly beside the wireless router I didn´t noticed anything wrong.
I have got beside of the Mac OS a bootcamp Prt. with Windows 7 on it and everythign works fine so far.

Five days after purchased I started traveling on business and at present we are for some weeks in Melbourne. Were having a wireless connection in our appartement and here I have got massiv problems with my connection.

We are having altogether four windows mashines with us, my IPad, my Iphone, another HTC smartphone, and my new Macbook.

All the other devices connecting to our room wireless without problems. The net strengh is not fantastic but the other devices bringing it up to four bars on the windows wireless symbol in the task bar. None of the other computers where ever loosing the connection.

Only my macbook can not make it over three bars and its going on and off. Donwloads fail freuquently because the conection is interrupted more than one times..
In my opinion this problem is even worse on the Windows OS and a bit better but far away from beeing good and acpetable on the Mac Os.
I hope its only a driver issue and there is no hardware problem with the new mashine. Other than this I love the new notebook and I am very satisfied with its performance.

Iphone 4, Ipad 1 ,Macbook pro 13, I 5, 8GB, early 2011, Windows 7, Mac OS

Posted on Mar 8, 2011 9:00 PM

Close

Q: new macbook pro 2011 weak and dropping wireless connection

  • All replies
  • Helpful answers

first Previous Page 22 of 65 last Next
  • by sd5867,

    sd5867 sd5867 Apr 19, 2011 6:20 AM in response to JT34554
    Level 1 (0 points)
    Apr 19, 2011 6:20 AM in response to JT34554

    I just wanted to add to this post.

     

    I too am having the ping problems with the early 2011 Macbook Pro 15".  I am running 10.6.7 with all updates installed.  I have purchased a new router to make sure that it is not a problem.

    Here are my ping results sitting about 12 foot from the router using wireless.

     

     

    PING 192.168.1.1 (192.168.1.1): 56 data bytes

    64 bytes from 192.168.1.1: icmp_seq=0 ttl=55 time=10.345 ms

    64 bytes from 192.168.1.1: icmp_seq=1 ttl=111 time=34.285 ms

    64 bytes from 192.168.1.1: icmp_seq=2 ttl=44 time=58.177 ms

    64 bytes from 192.168.1.1: icmp_seq=3 ttl=44 time=3.381 ms

    64 bytes from 192.168.1.1: icmp_seq=4 ttl=111 time=3.476 ms

    64 bytes from 192.168.1.1: icmp_seq=5 ttl=44 time=27.304 ms

    64 bytes from 192.168.1.1: icmp_seq=6 ttl=44 time=51.199 ms

    64 bytes from 192.168.1.1: icmp_seq=7 ttl=111 time=74.910 ms

    64 bytes from 192.168.1.1: icmp_seq=8 ttl=44 time=2.352 ms

    64 bytes from 192.168.1.1: icmp_seq=9 ttl=44 time=20.034 ms

     

    --- 192.168.1.1 ping statistics ---

    10 packets transmitted, 10 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 2.352/28.546/74.910/24.345 ms

     

     

    From any other computer I get >1ms ping times. 

  • by Tuskaa,

    Tuskaa Tuskaa Apr 19, 2011 9:44 AM in response to sd5867
    Level 1 (0 points)
    Apr 19, 2011 9:44 AM in response to sd5867

    This is 2 meters away from a brand new airport extreme. Under windows 7 on the same machine I get 1-2ms so in my case at least it seems to be OSX specific. Anyone else tried under Windows?

     

    PING 192.168.1.1 (192.168.1.1): 56 data bytes

    64 bytes from 192.168.1.1: icmp_seq=0 ttl=64 time=116.953 ms

    64 bytes from 192.168.1.1: icmp_seq=1 ttl=64 time=37.431 ms

    64 bytes from 192.168.1.1: icmp_seq=2 ttl=64 time=266.030 ms

    64 bytes from 192.168.1.1: icmp_seq=3 ttl=64 time=187.215 ms

    64 bytes from 192.168.1.1: icmp_seq=4 ttl=64 time=108.647 ms

    64 bytes from 192.168.1.1: icmp_seq=5 ttl=64 time=30.441 ms

    64 bytes from 192.168.1.1: icmp_seq=6 ttl=64 time=258.845 ms

    64 bytes from 192.168.1.1: icmp_seq=7 ttl=64 time=180.366 ms

    64 bytes from 192.168.1.1: icmp_seq=8 ttl=64 time=5.391 ms

    64 bytes from 192.168.1.1: icmp_seq=9 ttl=64 time=22.983 ms

     

     

    --- 192.168.1.1 ping statistics ---

    10 packets transmitted, 10 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 5.391/121.430/266.030/92.881 ms

     

    EDIT:

    Just rebooted into windows 7. Sitting in the same spot etc and these are the results.

     

     

     

    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

     

     

    Ping statistics for 192.168.1.1:

        Packets: Sent = 10, Received = 10, Lost = 0 (0

    Approximate round trip times in milli-seconds:

        Minimum = 1ms, Maximum = 1ms, Average = 1ms

     

    Message was edited by: Tuskaa

  • by LaraJones,

    LaraJones LaraJones Apr 19, 2011 10:43 AM in response to Tuskaa
    Level 1 (0 points)
    Apr 19, 2011 10:43 AM in response to Tuskaa

    HI Tuska...

    With my machine it was the oposite. Under Mac Os I was at least not thrown out of the net frequently but had horrible pings and could not stream or do any downloads etc. On windows 7 my Macbook did very often not even conect and if than I had to reconecet frequently as I was thrown out of the net frequently and Up/ downlaod was not possible at all.

     

     

    FUNNY THING!!!!!

    Took my Macbook to the Apple store yesterday...its getting a new Logicboard now. Attempt number two to resolve the network problems after the network card was already exchanges without any results.

     

    I was curios and pinged the Macbook Pros on their display.

    One old mashine and two brandnew 2011 Modells... Guess what???????

     

    Dont have to tell you,  do I??????

     

    The old modell stabil pings around 60 ( to google.com) BOTH 2011 MODELLS Ping between 49 and 235....

     

    What is this????????? Are there any working machines out there????? Can anybody confirm that he/ she did the Pingtest on theier 2011 Modell and has got normal stabile results???????

  • by nordic_expat,

    nordic_expat nordic_expat Apr 19, 2011 11:51 AM in response to LaraJones
    Level 1 (0 points)
    Apr 19, 2011 11:51 AM in response to LaraJones

    My router doesn't have the capability, but has anyone tried to use 802.11n at 5GHz? The reason I ask is because of this article:

     

    http://www.hardmac.com/news/2011/04/15/airport-test-at-450-mb-s

  • by anguish,

    anguish anguish Apr 19, 2011 1:16 PM in response to nordic_expat
    Level 1 (0 points)
    Apr 19, 2011 1:16 PM in response to nordic_expat

    Tried the www.speedtest.net  website that a few guys have used on here, I'm getting the same 10meg download on both my Mac Pro ( on 10.5.8 ) and my new ( replaced ) MacBook Pro ( on 10.6.7 ).

     

    After running the speedtest, noticed they also have www.pingtest.net which I tried too - this gave me an A grade "An excellent result ! Expect all internet connections to work very well assuming you have sufficient bandwidth" The stats were 0% packet loss, 34ms Ping ( assume thats an average ) and 6ms for Jitter ( read pingtest.net for that one ).

     

    Its just taken 15 minutes to download the 10.6.7 combo updater on the Macbook Pro at 1.1mb/sec, which was just shy of 1GB in size.

     

    Then I ran a ping test from network utility and the results are same as everyone's ( and the same as display models in the London and Bluewater stores....)  :

     

    20 packets transmitted, 20 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 22.826/61.599/114.875/29.703 ms

     

    I'm hoping this may have some relevance to more the more tech minded users on here, speedtest.net shows an A-Grade for ping test, network utility shows another story...... are the two tests similar ? Pingtest.net says it looks for the best server to ping, and I used google.com in the Network Utility Ping Test.

     

    I don't use windows or bootcamp so can't add any comparisons there.

     

    I was starting to think that the new Apple Support Community was just so the users of this thread couldn't find it anymore ( seems you need to reapply to receive e mail notifications on this thread ).

     

    The the cynical side of me wondered if it being easter and all we would get software updates appearing like the resurrection and our wifi / pings and networking would breathe life again ?

  • by dimaxp,

    dimaxp dimaxp Apr 19, 2011 6:09 PM in response to nordic_expat
    Level 1 (10 points)
    Apr 19, 2011 6:09 PM in response to nordic_expat

    The first thing I tried was switching to my 5ghz N network.

    It works just as badly ping wise as it does on 2.4ghz.

     

    I am getting sick of the lag, makes doing daily work that much more annoying.

  • by mikkofromoulu,

    mikkofromoulu mikkofromoulu Apr 20, 2011 4:49 AM in response to dimaxp
    Level 1 (0 points)
    Apr 20, 2011 4:49 AM in response to dimaxp

    Same problem here. Early 2011 macbook pro 15" i7 4gb etc..

     

    Wireless connecton drops randomly.  All other devices work ok, 1 macbook (late 2009) iphone 3gs, ipad + windows machines.

  • by Isvak,

    Isvak Isvak Apr 20, 2011 7:07 AM in response to LaraJones
    Level 1 (0 points)
    Apr 20, 2011 7:07 AM in response to LaraJones

    I have got the same problem with my MBP 15" bought just 10 days ago. The wireless connection drops randomly and it makes it impossible to stream anything when it needs to buffer or restart every minute.

    The strange thing for me is  that it works fine at the University. Could it be that the connection to the router here is stronger? Probably the speed isn´t as high as it should be but at least good enough to handle the daily work.

     

    Could a solution for me be to buy a router that works better with my mac?

     

    A friend of mine bought his MBP one week before me and he hadn´t experienced any problem with his. Then I asked him to do the ping test and it demonstrated that the connection were just as instabile as for everyone else here. But why doesn't his internet drop randomly like mine? He can also stream everything without any problem and says that this doesn't disturb him because everything he does work's fine enough even if internet is a bit slower than on his old PC.

    And why does mine work "well enough" at the university?

     

    What would happend if i bought a better router?

     

    Need to decide until friday wether to keep this machine or not...  

  • by Birdie18,

    Birdie18 Birdie18 Apr 20, 2011 8:57 PM in response to Isvak
    Level 1 (0 points)
    Apr 20, 2011 8:57 PM in response to Isvak

    When you said randomly, it needs some time to get it happened, it's a bit tricky and that's how Apple can still pretend everything is fine.  it's not something you and myself can easily reproduce with our knowledge.  Be patient, he will get it eventually.

     

    The way workaround this problem for me now is to change my router mode from 802.11b/g/n to 802.11g only, SO FAR I can still call it a workaround but I have to say this should not be happened, every devices in my house work perfectly with default router settings excpet MBP 2011 and I can't and not supposed to touch any others router except that one sitting in my room.

     

    I will keep you guys posted if I got another drop again.

  • by MAC4TECH,

    MAC4TECH MAC4TECH Apr 21, 2011 4:31 AM in response to LaraJones
    Level 1 (0 points)
    Apr 21, 2011 4:31 AM in response to LaraJones

    I have the same issue here. I went to the Apple Store and the guys at the Genius Bar told me that Apple is aware of this problem and that a fix is on the way in the next software update.

  • by evanthowell,

    evanthowell evanthowell Apr 21, 2011 9:12 AM in response to LaraJones
    Level 1 (0 points)
    Mac OS X
    Apr 21, 2011 9:12 AM in response to LaraJones

    Adding my record to this list, with a MBP 15" 4gb i7.  I'm getting dropout about every 2 minutes sometimes. This is my first Apple after about 20 years.  Very aggravating, not-to-mention expensive at $3,000.00. I pray it's just a software fix. APPLE, LET'S GO ALREADY. 

  • by JT34554,

    JT34554 JT34554 Apr 21, 2011 9:46 AM in response to MAC4TECH
    Level 1 (0 points)
    Apr 21, 2011 9:46 AM in response to MAC4TECH

    Glad to hear they are finally acknowledging this issue! I am done messing with my router and airport settings, lets just wait for this software update!

  • by MilesR,

    MilesR MilesR Apr 21, 2011 11:46 AM in response to MAC4TECH
    Level 1 (15 points)
    Apr 21, 2011 11:46 AM in response to MAC4TECH

    Hi MAC4TECH - I'm not suggesting that they didn't say it, but I'm quite surprised at their admission that there's a fault, given their normally tight-lipped attitude about such things. However, let's hope it's a step in the right direction!

     

    Mine was working well enough up till today (transmission rates around 70ish Mbps and no dropouts etc.)

    However, it's now down to 25-52Mbps and very slow transfers (but still no dropouts).

     

    Looking forward to a fix.

  • by Noman84,

    Noman84 Noman84 Apr 21, 2011 1:22 PM in response to MilesR
    Level 1 (1 points)
    Apr 21, 2011 1:22 PM in response to MilesR

    Okay almost two months now and no word from Apple on this ... Yeah ... I'm super frustrated ... I can't skype .... cant browse properly (1/5 times the page fails to load or gets stuck until I hit refresh again) ... I can't use internet at all on Bootcamp Win7. Pings going wild on OS X .... and geniuses ... well they are not so genuius afterall !

     

    Is it possible to return my MBP ... the 14 day return period has passed ... but I did register my case with Apple Support within the 14 days  ?

     

    Until Apples takes this seriously , and atleast gets in touch with its troubled customers about the problems in their products I guess we have nothing to do but be dissapointed !

  • by GreenTape,

    GreenTape GreenTape Apr 21, 2011 2:35 PM in response to Noman84
    Level 1 (0 points)
    Apr 21, 2011 2:35 PM in response to Noman84

    Is anyone using the Apple Airport Extreme base station??? wondering if buying one of these will help...ment to susport 300mbps transfer :s

first Previous Page 22 of 65 last Next