macbook pro 2011 - severe overheating issues

I just recently received my 2011 15" 2.2 GHz Macbook Pro from Apple. (It came via FedEx Monday morning.)

I noticed right away how quickly it heats up and how often the fans kick in; even when simply browsing the web using Safari. I began using it for Music Production, which is the purpose I intended to buy it for in the first place, using programs such as Logic Studio, Abelton Live, and even GarageBand, and notice that it became hot to the touch within 10 to 15 minutes. The entire aluminum enclosure heats up; especially on the bottom: so hot that I could feel the heat against the desk in which I have it sitting on. It also heats up around the speakers, power button, certain places on the keyboard, and the trackpad. It shut off twice within one hour after reaching what I can only assume were very high temperatures, temperatures most likely unsafe for this machine. Right before it shut off the last time I noticed that something smelt like it was very hot, almost burning, you know that smell?

My question is, since I do not have the AppleCare (not as of right now, that is. I definitely plan to by the end of the day,) but it is a completely new Macbook Pro, can I take it to Apple to have them at least take a look at it without it costing me anything (at least up front)?

macbook pro (2011)

Posted on Mar 8, 2011 11:29 PM

Reply
63 replies

Mar 9, 2011 4:01 PM in response to macuser1801

Update: Just got back from the Genius Bar. After running diagnostics and checking the console logs it was determined that my Macbook Pro has Logic Board failure, It goes back in the mail tomorrow morning and they ship me a replacement via expedited shipping - free of charge. Even the guy at the genius bar was annoyed at the fact that this specific Macbook Pro is a new model, just two days out of the box, and it has Logic Board issues.

Mar 9, 2011 4:12 PM in response to Ronda Wilson

Thank you, Ronda. I appreciate that.

Thank you everybody for all of the help.

Heres hoping that my next Macbook Pro (this will be my third one, the first one I got was not High-Res, even though they charged me for it. Returned that and got my current one mailed to me, not I am sending this when in for replacement due to Logic Board failure.)

Haha.

Mar 9, 2011 4:18 PM in response to saxas

I do have one more question, does anybody think it would be okay to reinstall Snow Leopard before I package and send it back to Apple? That way it deletes my user account and password, etc. Would doing so clear the Console Log (which is where the error code was found, as well as the log of the unexpected shutdowns.) I have the Genius Bar Work Authorization page handy, and I have enclosed a copy of it in the packaging: It clearly states the error code, the repair code, how the error was found, etc. Anybody think that it would be a bad idea to do a complete reinstall of the OS before sending it in?

Mar 9, 2011 8:32 PM in response to saxas

Reinstalling will help clear the info from immediate retrieval, but anyone can run a program such as Data Rescue can recover that info.

I am not sure if Apple clears out drives before resale or not.

I think that you can run the OS install disk and then run Disk Utilities from there and zero out the drive then reinstall the OS.

Post back if you still have the machine and maybe we can point you in the right direction to perform this task.

Mar 10, 2011 5:22 PM in response to saxas

I apologize for the late post, I'm sure that you've already sent the "Portable" back to Apple for your replacement.

But for others that may be following this post or future readers, here's how you can clear your data before sending the Mac back to Apple.

You will need the OSX install DVD that came with the Mac, boot from the OSX install DVD and launch Disk Utilities, select erase and choose zero out data from options:

1. Place OSX install DVD into the drive and then shutdown the Mac.

2. Power on Mac and immediately press and hold the "C" key until the choose language screen appears.

3. Choose your language and click continue or the arrow button or press Enter.

4. From the Welcome screen go to the tool bar at the top of the screen and select Utilities, from the drop down menu select Disk Utilities.

5. Once Disk Utilities is running select the internal drive (from the left pane) then select the "Erase" tab from the right.

6. Within the "Erase" window click on the "Security Options" button on the bottom right, from "Secure Erase Options" choose "Zero out data" or "7-Pass Erase" then press OK.

Note: "7-Pass Erase" will take some time depending on the size of the drive. But be prepared to wait a long time.

7. Once the drive has been erased press CMD+Q (Apple+Q) to quit Disk Utilities. This will close DU and take you back to the Welcome screen.

8. From the Welcome screen press "Continue" to continue with the re-installation of OSX.

Mar 12, 2011 4:00 PM in response to saxas

Saxas,

I'm glad to hear that it was a fault in the machine itself and hopefully not a flaw in the design of the new macbook pro. I'm considering buying a macbook pro from the current 2011 line as well. I also intend to do a lot of media work on it. Could you please let us know when you get your new laptop and if there are anymore issues regarding heating.

Ive never owned a mac before and I want to be fully confident in the machines build before I make the investment (they are expensive).

Does anyone else have a recent model macbook pro? What are your experiences regarding heating, noise etc.

Mar 14, 2011 8:14 PM in response to Senji

I just got my 15 Macbook Pro (early 2011) last Friday. Whenever I use Skype of Facetime, my machine heats up to 170 - 180 °F. My fans are running around 5000 RPM. I'm going to call Apple tomorrow to see what other people have been saying. I'm a proud and loyal Apple user, but this shouldn't be happening.

Mar 14, 2011 8:31 PM in response to saxas

saxas wrote:
I just recently received my 2011 15" 2.2 GHz Macbook Pro from Apple. (It came via FedEx Monday morning.)

I noticed right away how quickly it heats up and how often the fans kick in; even when simply browsing the web using Safari. I began using it for Music Production, which is the purpose I intended to buy it for in the first place, using programs such as Logic Studio, Abelton Live, and even GarageBand, and notice that it became hot to the touch within 10 to 15 minutes. The entire aluminum enclosure heats up; especially on the bottom: so hot that I could feel the heat against the desk in which I have it sitting on. It also heats up around the speakers, power button, certain places on the keyboard, and the trackpad. It shut off twice within one hour after reaching what I can only assume were very high temperatures, temperatures most likely unsafe for this machine. Right before it shut off the last time I noticed that something smelt like it was very hot, almost burning, you know that smell?

My question is, since I do not have the AppleCare (not as of right now, that is. I definitely plan to by the end of the day,) but it is a completely new Macbook Pro, can I take it to Apple to have them at least take a look at it without it costing me anything (at least up front)?


Do you treat your Mac with love and care? is your house full of dust? do you eat pizza and don't wash your greasy hands afterward? Do you lay your notebook on flat surface without any obstructions or you just keep it on your dusty carpet or on your bed thus blocking proper air flow? Mine has no heating problem because I use common sense.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macbook pro 2011 - severe overheating issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.