6 Replies Latest reply: Jul 21, 2011 1:55 PM by flemmingL
Timothy Holt Level 1 (20 points)
The scanning software that comes with the HP 8500A all in one officejet printer is as beyond primitive. In order to benefit from the capabilities of the scanner, I have been trying to use Vuescan - version 9.0.21 but two issues arise.

1. It will not even see the printer wirelessly - but I can live with that
2. When connected using a USB cable Vuescan sees a printer - A910, and tells me it needs a 64 bit intel plugin for the scanner.


Any suggestions.

MacBookPro 15" 2.6ghz, Mac OS X (10.4.11)
  • Linc Davis Level 10 (192,453 points)
    Try running VueScan in 32-bit mode. First quit VueScan if it's running. Select the application's icon in the Finder, choose "Get Info" from the contextual menu or the File menu, and check the box in the info dialog labeled "Open in 32-bit mode." Close the dialog and launch VueScan.
  • Timothy Holt Level 1 (20 points)

    I did try that - both using the 64 bit version of Vuescan having checked the 32 bit box, and the 32 bit version.

    Bot tell me there is no 32 bit intel driver.
  • Linc Davis Level 10 (192,453 points)
    Then you could try reinstalling the HP software, which according to the VueScan compatibility page is required. If that doesn't work, I suggest you contact the developer. You paid to use his product.
  • Timothy Holt Level 1 (20 points)

    I must be a moron. I am Timothy Holt. I have just logged as Timothy Holt, but I guess I am replying to myelf as an alien. Never came to grips with the difference between mac.com and me.com.




    Still struggling with this piece of garbage printer. I also started a forum on the HP site where someone suggested I re-install the system on my laptop. Well, did one better, went out an bought a new one. Now running:


    Hardware Overview:


      Model Name:          MacBook Pro

      Model Identifier:          MacBookPro8,2

      Processor Name:          Intel Core i7

      Processor Speed:          2.3 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          8 MB

      Memory:          8 GB

      Boot ROM Version:          MBP81.0047.B0E

      SMC Version (system):          1.69f1

      Serial Number (system):          C02FL09SDF91

      Hardware UUID:          F67A3FCE-367A-5E37-AA32-7F9F606B9C74

      Sudden Motion Sensor:

      State:          Enabled


    I have run Disk Ultility. I have evenbooted from an external drive, run Tech Tool pro and rebuilt all thedirectories.


    VueScanfound an HP Officejet A910, but wasn't able to find a 64-bit Intel plugin forthis scanner. Try downloading a 64-bit Intel driver for this scanner fromwww.hp.com. To try to use the 32-bit Intel plugin, click on the VueScan iconwhile holding the control key, choose 'Get Info' and check the 'Open in 32-bitmode' box.


    HPOfficejet Pro 8500 A910:


      Status: Idle

      Print Server: Local

      Driver Version: 3.1

      Default: Yes


      PPD: HP Officejet Pro 8500 A910

      PPD File Version: 3.1

      PostScript Version: (3011.104) 0

      CUPS Version: 1.4.6 (cups-218.28)

      Fax support: No

      Scanning support: Yes

      Scanning app: -

      Scanning app (bundleID path): -

      Scanner UUID:00000000-0000-434E-3038-50424D323033





    Still wont work.


    Anyone want a boat anchor or door stop? That appears all it is good for. It will scan using preview, but that's almost as useless as the HP software that comes with it.

  • psbmac Level 1 (0 points)

    Except for buying the new one, I have had very similar experience with my 8500 A910.  All print options (USB, WiFi, AirPrint, ePrint), seem to work, but HP Scan3 fails to communicate, and just generally fails. I have a sheaf of missives from and to HP Support, with their last one, pointing out the OS of my iMac. (It's been updated at least twice (now 10.6.8) since it came out of the box less than a year ago.  I concur with your statement: "It will scan using preview, but that's almost as useless as the HP software that comes with it."  I'm hoping for my own replacement, I guess.

  • flemmingL Level 1 (0 points)

    I have to say, I've had no problem printing or scanning from my 8500 A909g wirelessly. OS 10.6.8. I am just starting to have the strangest thing happen, though. Documents scanned into PDFs wont let Mail send them as attachments.

    What's with that? Secret format communications from print ?