Connect360 Purchased and doesn't install!

Question

Connect360 Purchased and doesn't install!

I've recently purchased Connect360 on the AppStore. I'm having some issues getting it installed. I've removed all previous versions of the software on my computer, and now when I go to the "purchased" section in the AppStore to install the app, it seems to download it and install it, but the app is nowhere to be seen on the computer. There's no preference pane or instance in the Application folder. I've done all the steps provided by the company to remove the old installs and yet the AppStore still doesn't install it. Has anyone else seen this? Does the AppStore have logs we can look at to verify that it's not erroring out? Please help I really need this software to work :S

MacBook Pro, Mac OS X (10.6.6)

Posted on Mar 9, 2011 8:51 AM

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Answer 1

a brody

Level 10

82,941 points

Mar 9, 2011 9:01 AM in response to EtienneMartin

Welcome to Apple Discussions!

Connect360 is not an Apple product. See this user tip:

http://discussions.apple.com/thread.jspa?threadID=2711220

As for reaching Connect360 publisher, here's their link:
http://www.nullriver.com/products/connect360

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Answer 2

Mar 9, 2011 9:20 AM in response to EtienneMartin

I've taken a look at both the link. I've also contacted the publisher about this issue, but I have a feeling they are going to point the finger at the AppStore. Is there a way to find out which is failing? the App install or the AppStore?

Message was edited by: EtienneMartin

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Answer 3

a brody

Level 10

82,941 points

Mar 9, 2011 9:26 AM in response to EtienneMartin

Contact Apple billing on the tip and tell them what happened if the publisher says it is up to Apple.

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Answer 4

Apr 6, 2011 8:29 PM in response to EtienneMartin

Hi, you could check http://www.nullriver.com/support/contact/faqs?supportProductId=connect360

alternatively, try rebooting your mac while holding down the 6 and 4 keys.

GL

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Answer 5

Jun 12, 2011 4:28 AM in response to EtienneMartin

I have exactly the same problem. I installed the demo version of Connect360 then used appcleaner to get rid of it. I then bought it one the app store; it downloads and says installing... then nothing! I've tried downloading it many times and to no avail. I've contacted Nullriver but haven't heard anything back.

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Answer 6

Jun 15, 2011 5:37 AM in response to a brody

I've contacted Nullriver 3 times now and have had no response. On the Mac App store page there now has this note:

Note: If you've bought the App Store version, do not download the Preference Pane version available on our web site as they will conflict. If you have the Preference Pane version installed, please uninstall it and use the App Store version found in "Applications" on your Mac. If it is not there after installing, you are experiencing an App Store bug and should contact Apple.

So it is Apple's problem apparently. So cananyone help?

Problem again:

I have exactly the same problem. I installed the demo version of Connect360 then used appcleaner to get rid of it. I then bought it one the app store; it downloads and says installing... then nothing! I've tried downloading it many times and to no avail. I've contacted Nullriver but haven't heard anything back.

Thanks

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