Compressor won't submit!

Question

Compressor won't submit!

I have two jobs slated to be compressed. I hit the Submit button in the lower right hand corner. Then a dialog pops up looking for a Name, Cluster, and Priority. All this time, even after those boxes are filled out, the Submit button is not available to be pushed...
Confused,
Hagen

27" QCore iMac Intel i5, 2G iMacG5, 1.42G iBookG4, FCP 7.0, Mac OS X (10.6.2)

Posted on Mar 9, 2011 1:20 PM

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Answer 1

nehanks

Level 1

12 points

Oct 24, 2017 5:53 AM in response to Jon Chappell

Thank you so much! That was a quick fix. Been looking for days.

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Answer 2

Mar 11, 2011 7:47 AM in response to hagenvonhagen

Try this:
http://www.digitalrebellion.com/compressorrepair/

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Answer 3

Mar 14, 2011 10:07 AM in response to Jon Chappell

Tried that, to no avail. I also tried exporting my FCP project as a QT movie first and then bringing it into Compressor, but it still won't let me hit the Submit button...
Confused...
Hagen

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Answer 4

Mar 15, 2011 2:37 PM in response to hagenvonhagen

My job is never submitting...
Surely there can be something else wrong besides just the repair link, right?
Uncompressed and depressed,
Hagen

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Answer 5

Mar 17, 2011 8:26 AM in response to hagenvonhagen

I just started having the same problem yesterday. I also ran the fix in the above reply and the problem is not fixed. I note that compressor did work yesterday, but then I had a major system problem involving hundred of system extensions that I am now getting the "system extension cannot be used" error on. I have no idea if these are related, or how to fix each problem.

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Answer 6

Mar 18, 2011 12:11 AM in response to Douglas Hunter

What do we do? I can't compress anything...

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Answer 7

darbypsnm

Level 3

730 points

Mar 18, 2011 8:19 AM in response to hagenvonhagen

We had this problem and Compressor repair didn't fix it.

We ended up reinstalling Compressor and Qmaster. We used Digital Rebellion's FCS uninstaller to just uninstall the two apps. During the partial reinstall we still had to insert all of the discs for the reinstall to be complete.

It worked but was time consuming. I would suggest saving your settings folder in Compressor and then you can just copy your settings back after the install.

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Answer 8

Studio X

Level 7

27,229 points

Mar 18, 2011 8:31 AM in response to darbypsnm

If you use Digital Rebellion's Preference Manager, you can make a retrievable backup of any Compressor custom presets before you blow the whole thing away.

x

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Answer 9

Mar 22, 2011 11:54 AM in response to hagenvonhagen

Since I only have a few files left to convert, I switched over to MPEG Streamclip. Its A LOT faster than compressor and I have not yet seen any quality issues.

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Answer 10

Mar 22, 2011 1:38 PM in response to hagenvonhagen

I had the same problem and updated Compressor to 3.5.3 and then checked the cluster name of my computer to match that of apple qmaster.

It works just fine now.

Apple Tech support told me those steps over the phone.

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Answer 11

Mar 22, 2011 4:36 PM in response to 2masKProductions

glad it worked for you. I was already on the latest versions with the proper cluster name, so its not a universal fix.

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Answer 12

illDucce

Level 1

0 points

Apr 9, 2011 7:53 PM in response to hagenvonhagen

I have been fighting with this topic for months and finally came to a fix with your guys' help! Thank you so much!

My fix was simple, I went into the Settings->Sharing and changed my computer name to something simple "iMac" and in my qMaster settings I made sure that the name matched in both tabs of the settings. I checked my qMaster Administrator to verify that it recognized my computer and it was now in the clusters! (My problem before was that I had a bunch of spaces and apostrophe's in my name and I guess that qmaster didn't like that)

Thank you so much for all the tips!

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Answer 13

May 3, 2011 2:36 PM in response to hagenvonhagen

I had the same problem. Tried compressor repair, tried changing the name of my computer, tried checking clusters in Qmaster and Compressor. Nothing worked. I kept reading and found an article that said you had to have the same version of Compressor , Qmaster and Quicktime. I checked and found my Compressor was version 3.5.3 and my Qmaster was 3.5.2. I downloaded update pro app 2010-2 which had the 3.5.3 version of Qmaster. My compressor is now working great. I am a new bee so I was elated that this worked.

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Answer 14

Jun 5, 2011 6:39 PM in response to beachhouse1

Yep! pro app update fixed this issue for me! Thanks all!

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