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  • rmunde Level 1 Level 1 (0 points)
    This is not a solution but it is an effective stopgap. I downgraded to the previous version and my ATV is again usable.
  • the-oz-man Level 1 Level 1 (0 points)
    I am not so sure there is a fix in the works with Apple. I spoke to AppleCare on to different instances today and both left me very jaded over the previous excellent customer service I have received. I'm experiencing the same flickering every one is complaining about with my sony tv with a hdmi to dvi connection that worked perfectly up to the last update.

    Get this, the AppleCare technician told me that I should have never purchased the Apple TV 2 because I don't have an hdmi capable tv and it clearly states on the box that this is a system requirement and a dvi connection is simply not supported. I mentioned that the dvi connection worked perfectly until this update and got no response. This is complete BS and this issue is not over for me.
  • tgibbs Level 1 Level 1 (70 points)
    Strictly speaking the AppleCare tech is correct. When you buy a product to use with equipment that does not conform to the product's specifications, you do so at your own risk. Even if it seems to work at first, you may encounter problems later on, and you know that since updates will not be tested against your equipment, any update has the potential to introduce new incompatibilities.

    There are some reasons to be optimistic, in that there are a few people with HDMI displays who are reporting problems that sound similar, so you might luck out--in fixing those problems, Apple may by chance fix yours.

    Nevertheless, it would not be unreasonable for you to decide that you don't want to deal with the uncertainties involved in using a product with unsupported equipment, and to return or sell your AppleTV and buy a product that it specified to be compatible with the equipment that you have.
  • CaptainTrips Level 1 Level 1 (10 points)
    The reality here is that AppleCare and other Apple support folks are not likely to have much detail of what may be going on (if anything) with a product fix/update. Being very familiar with the process, I know that product support persons have very little if any direct communication with the actual product team. There may be a high-level product support person who is able to contact a single person from the ATV product team and that is usually it.

    Remember, the only public communication on this so far is a single Apple support person on this thread (Matt) indicating that they are looking into the problem(s). That is it and unfortunately there is no use inferring what the actual product team is doing based on what your AppleCare person tells you over the phone. They likely have little more knowledge than you do.
  • rmunde Level 1 Level 1 (0 points)
    I was at the genius bar one day and the fellow next to me was trying to decide if he should spend $199 to replace his iPhone 3GS with a refurb iPnone 4 or wait for the inevitable iPhone 5. "C'mon," he asked the genius, "When are the iPhone 5s coming out?" After responding with usual stuff about new iPhones historically announced every June or July and at the further goading by the customer, the genius finally responded, "It may surprise you to hear this, but in a company renowned for secrecy, they never share their secrets with us hourly employees."
  • raddman7 Level 1 Level 1 (0 points)
    I also have the flicker issue after 4.2 update to Apple TV2. Turning the unit off, then resetting, then restoring, changing TV resolutions, trying to change the HDMI Output (which resisted every attempt and remains on Auto): nothing worked. Yes, I have a 1080i TV and use a HDMI to DVI connection with the Apple TV2. As of last night, Apple telephone tech support was innocent of any knowledge of the flicker issue. I was referred to the local Apple store for testing. This morning I was informed my Apple TV2 was flawless, but my HDMI/DVI cable was suspect. I got home and Googled "Apple TV2 flicker" and found spot on descriptions of the issue I have.I had an Apple TV1 for a year connected to the same TV with the same HDMI/DVI cable with never an issue. In October 2010 I got the Apple TV2, connected it to the same TV with same cable, and no issues until the 4,2 update. Apple, fix the code.
  • keithinwalker Level 1 Level 1 (0 points)
    My ATV worked great until the software upgrade tonight. Now I have the flickering about every 1-2 seconds and it goes completely out every 10-15 seconds for a second or two. Please help.

    Sony Grand Wega 55" DVI to HDMI.
  • rmunde Level 1 Level 1 (0 points)
  • BradGarbus Level 1 Level 1 (5 points)
    rmunde wrote:
    Your best choice is to downgrade your Apple TV to the previous version if that worked for you.

    http://appldnld.apple.com/AppleTV/061-9978.20101214.gmabr/AppleTV2,14.2.1_8C154Restore.ipsw

    http://gigaom.com/apple/how-to-restore-or-manually-update-your-apple-tv-software /

    Worked for me.

    Thats great, but what do you do if you are using Windows Vista 64? The directions at this link appear to only work if you are connected to a MAC.
    Or since this was made Apple made a way to block it in its last update of iTunes...

    In my case it did not give me the option to specify where the downloaded update file was on my computer, it just went online and downloaded the latest version (that still doesn't work). Drat! (Sheldon Cooper moment...)

    ALSO, how do you deal with the "New Update Available" that blinks on the screen ever 5 minutes that has been reported by people that have somehow successfully accomplished this?

    null
  • BradGarbus Level 1 Level 1 (5 points)
    rmunde wrote:
    This is not a solution but it is an effective stopgap. I downgraded to the previous version and my ATV is again usable.


    How did you do that? I am using a PC and when I tell it to update/restore it just re-downloads the same newest version from apple without giving me the option to choose the earlier software version that I downloaded...

    Any suggestions?
  • BradGarbus Level 1 Level 1 (5 points)
    CaptainTrips wrote:
    The reality here is that AppleCare and other Apple support folks are not likely to have much detail of what may be going on (if anything) with a product fix/update. Being very familiar with the process, I know that product support persons have very little if any direct communication with the actual product team. There may be a high-level product support person who is able to contact a single person from the ATV product team and that is usually it.

    Remember, the only public communication on this so far is a single Apple support person on this thread (Matt) indicating that they are looking into the problem(s). That is it and unfortunately there is no use inferring what the actual product team is doing based on what your AppleCare person tells you over the phone. They likely have little more knowledge than you do.


    This is very true. I too have personal knowledge of this. The phone reps are the last to learn of an update in the works, in fear they might leak information to the general public that might be unfit for public consumption. So rather than take that chance corporations tell them last... Normally minutes after the update has actually already been rolled out.
  • BradGarbus Level 1 Level 1 (5 points)
    tgibbs wrote:
    Strictly speaking the AppleCare tech is correct. When you buy a product to use with equipment that does not conform to the product's specifications, you do so at your own risk. Even if it seems to work at first, you may encounter problems later on, and you know that since updates will not be tested against your equipment, any update has the potential to introduce new incompatibilities.

    There are some reasons to be optimistic, in that there are a few people with HDMI displays who are reporting problems that sound similar, so you might luck out--in fixing those problems, Apple may by chance fix yours.

    Nevertheless, it would not be unreasonable for you to decide that you don't want to deal with the uncertainties involved in using a product with unsupported equipment, and to return or sell your AppleTV and buy a product that it specified to be compatible with the equipment that you have.


    That is what I did, I now have a Roku box and it works great! But I still would like my Apple TV to work.

    The fact still remains that this update was forced to us and Apple shares some responsibility for its inability to provide a work around.

    You can't push out an update to a product that makes it suddenly incompatible with other products. At least without giving the consumer a way to opt out of the update or a way to revert to the older software version.

    (I am well versed in Consumer Protection law and its a fact that Apple has to fix this.)

    Message was edited by: BradGarbus
  • tgibbs Level 1 Level 1 (70 points)
    BradGarbus wrote:
    That is what I did, I now have a Roku box and it works great! But I still would like my Apple TV to work.

    The fact still remains that this update was forced to us and Apple shares some responsibility for its inability to provide a work around.

    You can't push out an update to a product that makes it suddenly incompatible with other products. At least without giving the consumer a way to opt out of the update or a way to revert to the older software version.

    (I am well versed in Consumer Protection law and its a fact that Apple has to fix this.)


    Then perhaps you can cite the actual law that requires a company to maintain compatibility with products that do not meet the compatibility requirements stated on the box?
  • BradGarbus Level 1 Level 1 (5 points)
    tgibbs wrote:
    BradGarbus wrote:
    That is what I did, I now have a Roku box and it works great! But I still would like my Apple TV to work.

    The fact still remains that this update was forced to us and Apple shares some responsibility for its inability to provide a work around.

    You can't push out an update to a product that makes it suddenly incompatible with other products. At least without giving the consumer a way to opt out of the update or a way to revert to the older software version.

    (I am well versed in Consumer Protection law and its a fact that Apple has to fix this.)


    Then perhaps you can cite the actual law that requires a company to maintain compatibility with products that do not meet the compatibility requirements stated on the box?
    tgibbs wrote:
    BradGarbus wrote:
    That is what I did, I now have a Roku box and it works great! But I still would like my Apple TV to work.

    The fact still remains that this update was forced to us and Apple shares some responsibility for its inability to provide a work around.

    You can't push out an update to a product that makes it suddenly incompatible with other products. At least without giving the consumer a way to opt out of the update or a way to revert to the older software version.

    (I am well versed in Consumer Protection law and its a fact that Apple has to fix this.)


    Then perhaps you can cite the actual law that requires a company to maintain compatibility with products that do not meet the compatibility requirements stated on the box?


    There is none regarding that. There are laws (state by state) that prohibit the manufacturer from taking a working product and "forcefully" making that product unusable with another product specifically once the warranty has expired. I believe this falls under the planned obsolesces laws.

    I think the point is here that the product worked for hundreds if not thousands of users that had this configuration (many of which were told it would work by people in Apple Sales), the consumer trusted their word, purchased the product and used it in many cases for well over a year making some of these products now out of warranty. Which in this case really isn't important.

    The fact is the manufacturer sent an update to the product that made it unusable in these situations (and the unlawful part) they did so without providing a way to uninstall or prevent this update.

    Similar to selling a product that has a timer in it that disables the product later in life, but the sales person telling the consumer not to worry about it.

    I don't think any of us would be complaining if Apple would have provided a way that we could revert to the older version or to opt out of the update. The fact is that they did not and that is unethical at best. (even more so if they knew this might happen.)

    Many of us were told by Apple employees that this configuration would work, they even sold us the cable needed to make it work. And they were right, it worked great until this latest update killed it. Again, an update that we could not prevent or roll back. If they would have given us the option this would not even be a discussion. The fact is they didn't and that is what changes the situation entirely.
  • tgibbs Level 1 Level 1 (70 points)
    In other words, there is no such law. Certainly, if you could substantiate that a salesman misinformed you about the requirements of the product, you could probably require the retailer to accept a return without charging a restocking fee (although I don't think Apple charges restocking fees at their stores anyway). But if you want to make a case that failing to maintain compatibility with hardware that was never claimed to be compatible, and that did not meet the stated hardware requirements, somehow constitutes "planned obsolescence," you need to cite actual law or court precedent.
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