Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Canon MF8330Cdn not printing text

Last week I migrated from my MacBook Pro early 2008 to a MacBook Pro early 2011.
On my old mac and also on the MacBook Air late 2010 of my wife printing to our Canon i-Sensys MF8330Cdn works fine.
On my new Mac only the graphics are printed and no text. This happens with the printer test page and all other printed pages.
I reinstalled the Canon driver (Mac UFRII Printer Driver V2.01 EN) and resetted the Mac printing system many times many times now without result.
I even tried rebooting in 32-bit kernel mode, because these new Macs unlike my old Mac appear to boot in 64-bits kernel mode by default now.
In the console log I find 19 times the following error message:
08-03-11 23:57:12 MF8330_3842ed[735] ATSFontGetFileReference failed: error -50
Which hints at a problem with fonts.
On the internet I find that Apple marked this API call as deprecated a few years ago.
Can it be that Apple removed support for this call from the CUPS API recently?

Another problem that occurs now is that the printer driver does not honor the configuration settings. I configurer it for type-2 paper (70..90 grams) but upon printing the printer halts with the message that it does not has type-1 paper loaded so I need to press a button before it starts printing.

Does anyone else have this problem or has an idea how to solve this short of reinstalling OSX from scratch and hoping that this solves the problem???

regards,

Chris J O.

MacBook Pro Early 2011, Mac OS X (10.6.6)

Posted on Mar 9, 2011 2:06 PM

Reply
63 replies

Mar 9, 2011 7:53 PM in response to Chris J O

With regards to no text printing, there have been a couple of posting relating to the same issue. Have a read of the following to see if they help.

http://discussions.apple.com/thread.jspa?messageID=10556588
http://discussions.apple.com/thread.jspa?messageID=10123419

With regards to the configuration settings, where do you configure the paper types? If it is via the control panel of the MF then you may need to select to print and from the print dialog change to Special Features. Here you can press the Printer Info button. This should retrieve any settings made via the machine control panel and make them available to the printer driver. You can then use the Paper Source menu in the driver to select the paper type registered.

Mar 10, 2011 2:30 PM in response to PAHU

Thanks for your reply!

With the info from these posts I did a file permission repair with the Disk Utility and checked the fonts in the Fonts Book application. Unfortunally without success.
I did set the paper type in the configuration tab of the printer driver dialog to match the settings on the printer. But the results remains that the printer halts expecting the wrong kind of paper. All this worked flawless on my previous Mac.

Mar 10, 2011 5:36 PM in response to Chris J O

If you make a PDF of the document from the print dialog does the resulting PDF have the text or is it still missing?

As for the paper selection, I'm not sure why this is not working. Trying it to a Canon iR C4580, I am able to select Heavy Paper for Paper Type and this prints on the paper in cassette 2 which is saved as Heavy in the copier.

Mar 10, 2011 8:59 PM in response to PAHU

I have been having the same exact problem with this printing issue since yesterday when I got my new early-2011 MacBook Pro.

In my case, our office have Canon LBP3000, LBP3100 and LBP3410. Whenever I try to print from 3000/3100 directly from USB a page from pdf, excel, or from web browser, the graphics are the only thing that prints and no texts are printed out. Although for some reason LBP 3410 has no problem printing them out.

If I make a PDF of the document, the text is still there without any problem.

Of course I did uninstall and reinstall the printer drivers, I even used disk utility and found some font error but still it did not help.

Any help will really be appreciated

Mar 11, 2011 4:59 AM in response to rahrahrah08

Good to here that the problem occurs not only on my MacBook Pro.
Did you use the migration assistant or did you have the problem on a clean new Mac?
I am considering to completely reinstall OSX, which makes all the work of the data migration assistant undone. It will take me considerable time and effort to get my Mac fitted with all my data and programs by hand. I will be very sad if the end result is that the same problem also occurs on a brand new install...

Mar 12, 2011 1:36 PM in response to DanielSE

Today I first made a full backup and then restored my Mac to its factory settings by deleting the contents of the disk and reinstalling OSX from the Mac OSX Install DVD.
Then I dowloaded the Mac UFRII Printer Driver V2.01 EN printer driver for my Canon i-sensys 8330 Cdn multifunctional printer from Canon support again, installed it and printed a test page.

The result was the same: a printer waiting for the wrong paper type and printing only the graphics and not the text.

My conclusion: This Canon printer driver has a problem with the new early 2011 MacBook Pro. The problem has nothing to do with the data migration. It also occurs on a newly installed OSX.

I will notify Canon support in the Netherlands of my findings. Please do the same to your local Caonon support organization.

Mar 15, 2011 12:54 AM in response to Kia in SF

It's not about 10.6.6. The problem appears so far only with the version shipping with the new MBP which is not the regular 10.6.6.

This version seem to carry the kernel of 10.6.7 already (Darwin 10.7.1). And also the 10.6.6 system version is later than on any other fully updated 10.6.6.

I hope any of you have better luck with your local Cannon support, in Sweden they did not really care much.

Mar 15, 2011 5:26 AM in response to Chris J O

You are not alone. I have not been able to make it work here either with a new i7 MBP. I have been in touch with the Canon support people but I'm going through the motions with them - uninstall, reinstall....
Seems like there is a glitch there somewhere between their driver and the new os.
I'm using a canon 8350cdn. It does not matter if I use USB or Network, it just doesnot print the text. I could probably manage without the graphics but...

Canon MF8330Cdn not printing text

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.