Previous 1 2 Next 25 Replies Latest reply: Sep 28, 2015 5:07 PM by edwardfromminnetonka
jon8979 Level 2 (175 points)
Every time I've updated iTunes 10 using the standalone installer (all I ever use), the installation has halted with this error message, "Service 'iPod Service' (iPod Service) could not be installed. Verify that you have sufficient privileges to install system services." It gives me the "Abort, Retry, Fail" buttons, I choose "Abort", it rolls back saying the system hasn't been modified (false, it has, in multiple ways), I reboot, run the installer again, and it succeeds. Rebooting is required, as rerunning without rebooting just results in the same error message. I found this web page describing the problem months ago:

http://planetmediocrity.com/2010/09/itunes-10-installation-problem-and-solution/

As you can see, I modified the suggested fix slightly, and I think my method is better than restarting the computer while the installer is still running, which I think is bad advice. My method certainly works; the service is disabled after I abort setup, and it is deleted when I reboot. However, it's annoying to have to do it. The comments section links to a thread here, but the DEP stuff does not apply. I'm not aware there's any solution. It's been happening for every iTunes 10 upgrade, including the last two 10.2.xx versions. Turning off resident antivirus software does not apply, nor is it likely that any of the usual laundry list suggestions will work (in general, they never do). I had the problem with my original Windows 7 x64 installation, and I still have it in my fresh Windows 7 x64 w/ integrated SP1 installation, using an Administrator account for both. Is anyone else observing this?

Message was edited by: jon8979

iPod Touch 64gb 4th gen, iOS 4, Windows 7 Ultimate x64 PC
  • Cant_Drive_55 Level 1 (0 points)
    I usually run mine from iTunes with no problems, going way back, but this is the first time I have seen it. After it failed from within iTunes, I downloaded it and tried again. Failed. Retried with elevated privileges. Failed. Did not reboot, though, so I will try that which I hope will fix it.
  • jon8979 Level 2 (175 points)
    Have you had a chance to reboot and try again?
  • jon8979 Level 2 (175 points)

    Nothing has changed in the year since I wrote my original message and submitted feedback to Apple. The iTunes installer always aborts late in the installation during the "Installing new services" step with the error message I gave. Oh well, time to reboot and run the 10.6.1 installer again.

  • GranoblasticMan Level 1 (0 points)

    I have this problem EVERY TIME Apple releases an update. It's been going on for at LEAST a year, and Apple's done jack crap to fix it.

     

    I'm about to say F-it to iTunes alltogether.

  • johnmerb Level 1 (0 points)

    Same problem today with iTunes 10.6.3.25 update. I can't remember a single time I haven't had a problem with an iTunes update. Shameful.

  • jon8979 Level 2 (175 points)

    jon8979 wrote:

     

    Nothing has changed in the year since I wrote my original message and submitted feedback to Apple. The iTunes installer always aborts late in the installation during the "Installing new services" step with the error message I gave. Oh well, time to reboot and run the 10.6.1 installer again.

    The same problem has continued through two reinstalls of Windows 7 x64 and every version of iTunes up to and including 11.0.3. Time to reboot and run its installer again. Jeeeeeez.

  • mheintz16 Level 1 (0 points)

    I am having this same issue.  It has been this same way for the last few updates.  It will tell me to Verify that I have sufficent priveleges to download, but will still not work after I click to retry. Therefore, I can't update my Ipod to the latest version for my apps and my Ipod won't sync with my computer. ALSO, I cannot connect to the Itunes store at all.

  • johnmerb Level 1 (0 points)

    And here I am, a little over a year later, and can say the same thing about the 11.0.5.5 update.

     

    "Same problem today with iTunes 11.0.5.5 update. I can't remember a single time I haven't had a problem with an iTunes update. Shameful."

     

    Incredibly shameful. This is how Apple plans to win over Windows users, by having their installer crap out over and over for years?

  • cglupker Level 1 (0 points)

    I've had this issue forever.  I've contacted Apple.  They don't care.  They've grown so big and arrogant, their software is becoming very second rate. 

  • hamerman95 Level 1 (0 points)

    I found a method that actually worked for me. It is kludgy, but got the job done. Please see

     

    http://kwsupport.com/2012/10/upgrading-itunes-fails-with-ipod-service-error/

     

    I had the problem with Win 7 64 and the current edition of iTunes.

  • jon8979 Level 2 (175 points)

    That's basically the same article I linked to in the thread starter, and I explained why I think it's better just to hit Abort, then restart the computer, then re-run iTunes setup. You don't need to fool with the Services app or do anything but those three things. I still haven't found a better fix, and it's been a problem with every release of iTunes since I started this thread.

  • Roger Downing Level 1 (0 points)

    I've had this problem for months also. It's a pain in the backside. When notified of an update I now uninstall itunes reboot and reinstall from the web site. Saves any more hassle.

  • jon8979 Level 2 (175 points)

    Uninstalling iTunes doesn't lose any settings, right? If so, that's a good way to do it, but it avoids the suspense of seeing if Apple has fixed this issue. It's like a sporting event for me, watching the progress bars and waiting to see if the error box is going to appear late in the installation.

  • rickybpta Level 1 (0 points)

    steps below worked for me ( windows 7 x86/32bits )

     

    • close SysInternals's Process Explorer ( if you have it and it's open )
    • close all Task Manager(s)
    • close Windows Services console ( services.msc )
    • close all command prompts ( cmd.exe )
    • open a cmd.exe as Admin
      • run: sc create "iPod Service" binpath= "C:\Program Files\iPod\bin\iPodService.exe"
      • close all command prompts ( cmd.exe )
    • open Windows Services console ( services.msc )
      • look for "iPod Service", see if it's not Disabled. If so, start it
      • close Windows Services console ( services.msc )
    • Run iTunes.msi again ( previously downloaded via the Apple Software Update's Only Download function )
Previous 1 2 Next