Previous 1 2 3 4 5 Next 205 Replies Latest reply: Jun 7, 2011 3:30 PM by stevejacobson Go to original post
  • Winston Churchill Level 10 Level 10 (86,535 points)
    Alley_Cat wrote:
    Seeing this on iTunes 10.1.2 so I don't think it's iTunes.


    Same content on Apple tv 1 doesn't have the same issues, that would suggest it's a 4.2 issue, however the content affected on Apple tv 2 is all after March 3, which suggests it isn't 4.2. So as yet I don't quite get it.
  • J0nx Level 1 Level 1 (0 points)
    Same here scarmer. I had just updated itunes a few days earlier and didn't even know another update had been pushed down so soon after the one that came down earlier in the week. The problem is in the firmware. I am getting MUCH higher cpu utilization now than before with this new itunes though. My media server is a core 2 E6600 with 4 gb of memory and videos are pretty much unwatchable now on that computer due to lag. Never a problem before the itunes update. Apple is batting 1000 with FAIL this week. Maybe they hired some of nvidia's coders for this version of firmware and itunes?
  • Rick Henson1 Level 1 Level 1 (105 points)
    It appears that the new update for ATV2 is using the 'Long Description' tag from iTunes. If that tag is blank then no description information is displayed. Unfortunately the 'Long Description' tag is not editable from within iTunes.

    When ATV2 was released the ATV display information was moved from the iTunes 'Comment' tag to the 'Description' tag. I was able to use some applescript magic to copy the 'Comment' to 'Description' and all was well until this update.

    There is no lost information. I'm sure the contributors at http://dougscripts.com/itunes/ will come up with a display solution soon.

    EDIT - sorry, reply should have gone to top of thread.
  • youngstreet Level 1 Level 1 (5 points)
    Unfortunately that's not the case for me. I have the Long Description tag populated (using Subler) and it's still not showing up on Apple TV.
  • lemoncade Level 1 Level 1 (0 points)
    I picked up an ATV2 last month. I've been so impressed that I was going to order one for each tv in the house.

    Since this update I have since stopped buying movies, and am NOT buying ATV2's for each room.

    Until this is fixed, and Apple proves this was a one time thing, I will not invest any more money in this as my home entertainment option.

    Apple, consider me an unhappy customer shopping for an alternative.
  • Winston Churchill Level 10 Level 10 (86,535 points)
    youngstreet wrote:
    Unfortunately that's not the case for me. I have the Long Description tag populated (using Subler) and it's still not showing up on Apple TV.


    I doubt believe it's as Simple as Rick suggests either, as I said in an earlier post, I deleted content entered into iTunes some time ago, the content before deleting correctly showed the description on the Apple TV2, after deleting and re adding the content to iTunes the description was still there in iTunes but missing on the Apple TV.
  • TeeTw0 Level 1 Level 1 (35 points)
    It's only using the Long Description tag for some of the movies in my library, but for most movies it's just blank. Basically anything that got added or updated after the ATV update is showing up blank.

    All that is despite having both the "Description" and "Long Description" tags filled in via IDentify.

    I think we're still seeing some descriptions from "Long Description" tag due to the ATV caching some of the iTunes library in its internal storage. I bet that if you did a full reset/restore of the ATV all descriptions for all movies would show up blank.

    Message was edited by: TeeTw0
  • J0nx Level 1 Level 1 (0 points)
    Well the point is that these guys obviously did NOT test this firmware on the appletv 2 beyond maybe 5 minutes or so at best. Apple tv2 was an amazing home entertainment device last week and now all of a sudden it is half as good and only then after you reconvert videos that stopped playing audio or displaying video whatsoever after the firmware. Not happy at all with this and an apology and fix should be forthcoming. This is the kind of nonsense that I have been putting up with from nvidia for a year now and I don't need nor do I want it from Apple.
  • Rick Henson1 Level 1 Level 1 (105 points)
    youngstreet, played around with Subler - edits on the 'long description' are not reflected in iTunes or ATV2 - the issue has been reported on their project page. I believe iTunes and Subler may be looking at two different fields.

    Reproducible: Type text into iTunes movie info 'Comment' field. Run 'Comments to Description' applescript and choose 'Both' - the resulting text is copied to 'Description' and 'Long Description' and appears on ATV2.

    Aren't tags fun?
  • sandler77 Level 1 Level 1 (70 points)
    I'm trying another add today. I'll import a DVD using handbrake, then add all metadata with Subler. I'm sure I'll have the same issue as all other imported movies after the AppleTV 4.2 update. I'll post the results in an hour when it is done...
  • Jurisprudens Level 1 Level 1 (0 points)
    Thanks so much. I got the script, installed, selected all the movies, chose "Both" and all my descriptions have returned.
  • William Shepherd Level 1 Level 1 (25 points)
    I have data in "Long Description" and I've never seen it in ATV2, either before or after the update. I'm also adding videos daily, via Handbrake and Subler or IDentify, and I'm not seeing the "Description" data to show on ATV2.

    I don't have a coherent explanation for this - the "caching" theory makes the most sense, except that there are certainly videos that used to show "Description" on ATV2 and no longer do. In particular, TV shows do not show "Description," except for those that have the same "Description" for all episodes.

    Other people seem to have other metadata issues, such as problems with Genre, but I haven't experienced anything like that.

    IMHO, metadata presentation on the ATV2 has always been lousy, e.g., TV episodes never include "Episode ID," "Release Date" is not shown but "Date Added" is (who cares?), and "Description," where it appears, is truncated after an arbitrary number of characters. Sadly, ATV2 is still "a hobby" at Apple...
  • brockandstacey Level 1 Level 1 (0 points)
    I am having the same issue, and can confirm that adding info to the long description field using MetaX does nothing to solve the issue. I will say that descriptions already populated in digital copies I got with some Blu Ray discs still show up fine. This is extremely annoying, especially for TV Shows. I hope they get this fixed soon.
  • Rick Henson1 Level 1 Level 1 (105 points)
    I've been playing around with the metatag programs Subler and IDentify as per suggestions here. These programs modify the meta data of the individual files. It does not appear that iTunes uses that file information for it's own internal 'Long Description' tag.

    Again, there is no information lost - ATV2 is displaying 'Long Description' field if it's been set in iTunes - which is not easy to do (see previous post) - and not copied to the file's meta data.

    On the original ATV the movie info was displayed from the 'Comment' tag. ATV2 displayed from the 'Description' tag until this last update. Now it wants to display from the 'Long Description' field in iTunes.

    It'll all smooth out eventually.
  • William Shepherd Level 1 Level 1 (25 points)
    Rick Henson1 wrote:
    ATV2 is displaying 'Long Description' field if it's been set in iTunes - which is not easy to do (see previous post) - and not copied to the file's meta data.

    On the original ATV the movie info was displayed from the 'Comment' tag. ATV2 displayed from the 'Description' tag until this last update. Now it wants to display from the 'Long Description' field in iTunes.


    Not quite. I have "Long Description" entered in all my video files, and it's usually different from what is entered into "Description" (using Subler or IDentify). What I'm seeing on ATV2, where I see anything, is "Description."

    When the files were imported into iTunes, "Description" appeared in the "Description" column, and "Long Description" appeared in the "Show Description" menu item (right-click any Movie file).

    That is, until 3/3/2011 - in every file I've imported since then, the "Description" column and "Show Description" display the exact same thing, which is what I had entered for "Description." My guess is that iTunes is now using the "Description" field for both "Description" and "Long Description" (though I don't know any way to confirm that).

    What happened on 3/3/2011? I updated to iTunes 10.2.
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