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User profile for user: Priyajeet Hora
Priyajeet Hora Author
User level: Level 1
5 points

iTunes Freezing and not Syncing after 10.2/10.2.1 and iOS 4.3 update

My iOS 4.2 was syncing fine, but after upgrading itunes and upgrading the iOS software on my iPhone4 and iPad, all syncing breaks. iTunes freezes when trying to sync and remains frozen for about 5 min after which it works fine but neither the iPhone nor the iPad is detected and synced.

Checking logs I see errors like


[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 4404): Could not receive size of message: 0 No error
[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] readthread (thread 4404): Could not receive message: 0xe8000001
[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] sendmessage (thread 840): Could not securely send message: SSL ERRORSYSCALL errno (No error)

[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] AMDeviceStopSession (thread 840): Could not stop session with device: kAMDUndefinedError
[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] sendmessage (thread 840): Could not securely send message size 282: SSL ERRORSSL (error:1409F07F:SSL routines:SSL3 WRITEPENDING:bad write retry)

[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] connect_toport (thread 840): Could not connect to USB mux port 32498 for device 1: No such device or address
[1728 @ Wed Mar 09 22:48:27 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 840): Could not connect to lockdown port on device 57104ba644e51bde6d8e0e945b4a9d9a33c6b1c8.
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 2844): Could not receive size of message: 0 No error
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] readthread (thread 2844): Could not receive message: 0xe8000001
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] sendmessage (thread 840): Could not securely send message: SSL ERRORSYSCALL errno (No error)

[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] AMDeviceStopSession (thread 840): Could not stop session with device: kAMDUndefinedError
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] sendmessage (thread 840): Could not securely send message size 282: SSL ERRORSSL (error:1409F07F:SSL routines:SSL3 WRITEPENDING:bad write retry)

[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] connect_toport (thread 840): Could not connect to USB mux port 32498 for device 2: No such device or address
[1728 @ Wed Mar 09 22:49:57 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 840): Could not connect to lockdown port on device 57104ba644e51bde6d8e0e945b4a9d9a33c6b1c8.


I already tried a full clean install of itunes + other apple software.
Also tried changing USB ports, that allowed a sync for once then started freezing again.

Windows 7

Posted on Mar 9, 2011 10:56 PM

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23 replies
User profile for user: Chronos101172
Chronos101172
User level: Level 1
0 points

Mar 9, 2011 11:50 PM in response to Priyajeet Hora

I have had a simillar problem. My iPhone 4 has been stuck in recovery mode ever since i updated iTunes. it told me to update to iOS 4.3 but it didnt work then it told me to perform a restore. now everytime i try to restore it i get errors 13 or 1604. ive looked them up in the suport fixes and tried all the remedies suggested, re installed USB drivers, re installed iTunes, everything. it still wont work. Anyone know if this is fixable..?
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User profile for user: bayez
bayez
User level: Level 1
0 points

Mar 10, 2011 12:34 PM in response to Priyajeet Hora

I'm having the same issue.

I plugged my iPhone 3G (iOS 4.2.1) into my new computer. It all went well and created a backup just fine and synced. Since it was a new connection, and iTunes said that the phone could only be synced to one library at a time, it had messed up my icon layout on the phone. No problem, I rearranged the icons, and then decided to sync the phone again in order to save the icon layout for next time. Plugging the phone into the PC caused iTunes to hang for about 5 minutes, and then the phone never showed up in iTunes. I was able to surf the phone's hard drive in Windows, so it seems to be working and all.

Well I got desperate and put the phone into recovery mode and iTunes erased the phone, and then when the phone restarted, it still hangs and won't restore the phone.

I then plugged the phone into my old machine, the machine it has been syncing with for years, and the same thing happens there. iTunes hangs, and the phone never shows up in iTunes.

I've tried fully uninstalling/reinstalling iTunes and all Apple components (I'm using the 64-bit version of iTunes) and I've tried moving the recent iPhone backup out of the AppData folder in Windows (thinking that maybe there was something corrupted in the backup), but again, no change in behavior.

Here is what the iTunes log file says:

[320 @ Thu Mar 10 13:32:41 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 1956): Could not receive size of message: 0 No error
[320 @ Thu Mar 10 13:32:41 2011] [(unknown facility) iTunes.exe] sendmessage (thread 3108): Could not securely send message: SSL ERRORSYSCALL errno (No such file or directory)

[320 @ Thu Mar 10 13:32:41 2011] [(unknown facility) iTunes.exe] readthread (thread 1956): Could not receive message: 0xe8000001
[320 @ Thu Mar 10 13:32:41 2011] [(unknown facility) iTunes.exe] AMDeviceStopSession (thread 3108): Could not stop session with device: kAMDUndefinedError
[320 @ Thu Mar 10 13:32:41 2011] [(unknown facility) iTunes.exe] sendmessage (thread 3108): Could not securely send message size 282: SSL ERRORSSL (error:1409F07F:SSL routines:SSL3 WRITEPENDING:bad write retry)

[320 @ Thu Mar 10 13:32:41 2011] [(unknown facility) iTunes.exe] connect_toport (thread 2152): Could not connect to USB mux port 32498 for device 1: No such device or address
[320 @ Thu Mar 10 13:32:41 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 2152): Could not connect to lockdown port on device 1998659ea36d2b6029b93f1e5cdee8ff7aae15c2.
[3036 @ Thu Mar 10 13:33:08 2011] [YSLoader AppleMobileDeviceHelper.exe]
==================================
AppleMobileDeviceHelper.exe ends
==================================

Message was edited by: bayez

Message was edited by: bayez
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User profile for user: bayez
bayez
User level: Level 1
0 points

Mar 10, 2011 4:14 PM in response to Priyajeet Hora

I'm starting to think that it may be something to do with Windows 7 SP1. Unlike the OP, I hadn't updated iTunes and iOS 4.3 is not available for my iPhone 3G. But both of my systems have had SP1 installed on them recently. As far as I can recall, SP1 is the only thing that's changed on both systems since my last sync with iTunes. But, of course, it's never quite that easy ... I did get the one successful sync to work yesterday, and ever since then, it has stopped. But again, that sync happened on the previous iTunes version. I only upgraded today while trying to solve the issue.
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User profile for user: bayez
bayez
User level: Level 1
0 points

Mar 10, 2011 5:20 PM in response to bayez

OK, I'm even more convinced that the problem is Windows 7 SP1. I happen to have an older notebook here running Windows Vista Business 32-bit. I installed iTunes on there and copied my backup from my Windows 7 machine into the appropriate folder on the notebook. The notebook was able to restore my iPhone with no problems at all.

The other option is iTunes 64-bit vs iTunes 32-bit maybe? Would be interesting to see if the 32-bit version of iTunes running under 64-bit Win7 would work or not.

Anyway, for now, I'm back up and running.

Also, to throw some more confusion on the subject, my iPad syncs with my Win7 machine just fine. No issues there. Just the iPhone has a problem.

-joe
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User profile for user: bayez
bayez
User level: Level 1
0 points

Mar 11, 2011 12:54 PM in response to bayez

So after getting myself up and running using my Vista laptop, I decided to run Windows Update on the same laptop as it hadn't been updated in a very long time.

When it finished, iTunes would no longer recognize my iPhone, exactly in the same manner as on my Windows 7 machines (see above posts).

So now I'm completely convinced that the issue is with an MS update. So I start to investigate all the updates that I just installed on my notebook. And this one stood out as it dealt with USB and external devices:

http://support.microsoft.com/kb/971029

So I uninstalled that update, and iTunes on my Vista laptop started recognizing my iPhone 3G again.

That update is pretty important, so I hope Apple comes up with a way to make iTunes still work when that update is applied.

Now for Windows 7, I think that update is wrapped up into SP1, so no way to really uninstall it there... Thank goodness I still have that old notebook! And as for my iPad still being able to sync to iTunes under Windows 7, it makes sense now as the iPad doesn't present itself as an external HDD to Windows. So it may be possible to configure Windows AutoPlay such that iTunes will work again. Anyone familiar with configuring AutoPlay in Windows 7?
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User profile for user: xaraxen
xaraxen
User level: Level 1
0 points

Mar 13, 2011 4:56 AM in response to Priyajeet Hora

I have had a frustrating two days with this issue on my 32-bit Vista machine, after the latest update to iTunes 10.2.1. It would freeze as soon as I connected my iphone 3g, and unfreeze immediately if I disconnected it, or after a few minutes. In neither case was the iphone seen by iTunes. Uninstalling and reinstalling iTunes made no difference.

I finally fixed it when I set the iTunes.exe to XP SP2 compatibility mode. This then worked perfectly without any more issues.

Mike
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User profile for user: bayez
bayez
User level: Level 1
0 points

Mar 13, 2011 4:34 PM in response to xaraxen

Mike,

That is excellent information, thank you for posting. I can confirm that setting the iTunes.exe file to "Windows XP SP2" compatibility mode works for me under Win7 64 Home Premium.

The problems are that Windows switches to "Basic Color" scheme when iTunes starts, and an alert box pops up telling you that iTunes is running in compatibility mode and that for best performance, compatibility mode should be turned off.

While those problems are annoying, at least you can run iTunes and get it to work.

Mike, did you try uninstalling the Windows update that I mentioned a few posts back? That worked for me under Windows Vista, and you may want to give it a shot if you haven't tried.

Thanks again!

-joe
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iTunes Freezing and not Syncing after 10.2/10.2.1 and iOS 4.3 update

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