iOS 4.1 to 4.3 - (err = -3259)

Question

Level 1

0 points

iOS 4.1 to 4.3 - (err = -3259)

While updating to iOS4.3 get error

There was a problem downloading the software for iPhone.

It downloads upto 669.70 of 669.80 n stops.

Any advice??

Windows XP, iOS 4

Posted on Mar 10, 2011 2:19 AM

Reply

Answer 1

Ingo2711

Level 9

70,287 points

Mar 10, 2011 3:33 AM in response to karanboal

Did you check your security software settings?

Error 3000-3999: (3002, 3004, 3013, 3014, 3164, 3194, and so on) Error codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an entry in your hosts file redirecting requests to gs.apple.com, or due to your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. http://support.apple.com/kb/TS3125

copied from http://support.apple.com/kb/TS1275

Message was edited by: Ingo2711

Reply

Answer 2

taterton

Level 1

0 points

Mar 10, 2011 10:25 AM in response to karanboal

I have exactly the same issue. My security software is Kaspersky 2011. I have tried disabling the firewall and anti virus but this update still times out at the 669.7MB mark.

Kaspersky is up to date as is iTunes. So what is the issue anyone have any ideas?

Reply

Answer 3

djb06

Level 1

9 points

Mar 10, 2011 2:04 PM in response to taterton

Same Problem with Win 7 and Kaspersky 2011 (tried it disabled) Also tried on another broadband connection and with iphone 3GS and Iphone4

Reply

Answer 4

Tuess

Level 1

0 points

Mar 11, 2011 7:56 AM in response to djb06

Exactly the same issue. Must have tried 25 times over the last day or so. It's driving me up the wall.

Running Windows Vista and Kaspersky 2011.

Can anyone help?

Reply

Answer 5

Mar 12, 2011 6:04 AM in response to Tuess

you just need to deactivate kaspersky 2011. i had the same problem, after deactivating kaspersky 2011 everything worked!

greetings

Reply

Answer 6

Mar 12, 2011 6:37 PM in response to one_minute_man

This would have been handy information 4 hours ago before I started trying to update. I've updated my iPhone since installing Kaspersky but this is the first I had any issues. Too bad apple can't issue massive broadcasts regarding software conflicts.

Reply

Answer 7

Apr 21, 2011 1:51 PM in response to karanboal

Disabling antivirus, firewall, unlocking phone, etc all failed. Finally, I was able to install by:

1. FInding a downloadable zip file for IOS, and download to my desktop

2. Change the extension from .zip to .ipsw

3. Launch iTunes, plug my phone in, click on the phone, and <Shift> click the "Update" button in iTunes (or Options button on Mac)

4. Select the ipsw file I just downloaded.

5. Click OK

iTunes used by downloaded zip file just like it had downloaded it itself, and I was able to UPDATE the new OS without losing any of my settings.

Reply