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Trouble replacing a hard drive

I am attempting to replace a hard drive on our server without success. This is a storage drive and not the boot drive.

Installation instructions say to physically install the drive and then boot to the install DVD to complete the installation.

My trouble stems from booting to the installation disc. The server does not recognize the disc when inserted into the optical drive. Rather the disc is automatically ejected after a brief period.

I have tried to insert the disc and then quickly shutdown. When booting up and holding the option key, the disc is ejected and only the currently installed drives are options to boot to.

I am not sure where to begin to address the issue. Any thoughts? How do I test the functionality of the optical drive?

Xserve 1,1, Mac OS X (10.4.11)

Posted on Mar 10, 2011 7:47 AM

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16 replies

Mar 10, 2011 9:16 AM in response to jodyb17

First off, what kind of drive is this? I'm not aware of any drive that requires booting from an install DVD to setup. If this is just a regular ole drive I'd let the OS handle it and not bother with any freaky third-party software. Even if it does require some weird software it's very unusual to need to boot off the drive to install it.

Secondly, this is an XServe, right? Have you checked that the enclosure is unlocked? If the enclosure is locked you can't boot from anything other than the preferred boot drive.

Have you checked that the disk has an OS on it that's able to boot your machine?

I am not sure where to begin to address the issue. Any thoughts? How do I test the functionality of the optical drive?


Does the disk mount when it's inserted post-boot? It may just be the server is telling you it can't boot from this disk, even though the drive is working fine.

Mar 10, 2011 10:27 AM in response to Camelot

Thanks for your help Camelot. To answer your questions...

I am attempting to replace one of the existing SAS hard drives with a SATA hard drive in the bay 3 drive module.

I am following the manual on the Apple site "073 - 1178 Rev. A" for replacing the drive.

After installing the hard drive I need to format the drive. The manual says to boot to the install DVD that came with the server. I am using the "Mac OS X Server Xserve Install DVD", not a third party disc.

The drive module light comes on green when inserted, but it does not mount on its own... I was assuming this was because it is not yet formatted.

The install disc does not mount when inserted, it just self-ejects after a short period.

I have not checked if the Enclosure was locked, but I assume that I would not be able to remove the drive module if it was. Is that correct?

Mar 10, 2011 3:29 PM in response to jodyb17

After installing the hard drive I need to format the drive. The manual says to boot to the install DVD that came with the server. I am using the "Mac OS X Server Xserve Install DVD", not a third party disc.


Unless you're planning on installing the OS on this drive, there's no need to boot from DVD and run any formatting software. You can do that all while the system is booted from its normal drive.

So the big question is whether you're replacing your boot drive or a supplemental drive?

That said, it does seem strange that the DVD won't mount on the desktop. Will it work in a different system (that would at least validate the disk's integrity).

Mar 11, 2011 4:54 AM in response to Camelot

I am not trying to make a boot drive, just storage. What would be the reason the hard drive is not mounting?

What should normally happen when installing the drive?

The DVD will mount on a different machine, but if I do not need an install disc to install the drive I will worry about that later... assuming the reason why I cannot mount the hard drive is unrelated to not being able to mount the DVD.

Mar 11, 2011 11:35 AM in response to jodyb17

What would be the reason the hard drive is not mounting?


Is it formatted? A blank drive may not have any partition data on it, so there may be nothing to mount.

What should normally happen when installing the drive?


IF it's formatted then it should mount under /Volumes. If your Finder preferences are set to show mounted disks it should also appear on your desktop (if you're logged in on the GUI).

At this point just insert the disk and run Disk Utility.app. Does the disk appear in Disk Utility? Can you format it from there?

Mar 14, 2011 6:05 AM in response to Camelot

Is it formatted? A blank drive may not have any partition data on it, so there may be nothing to mount.


I do not believe it is formatted, it is a new OEM drive from Newegg.

At this point just insert the disk and run Disk Utility.app. Does the disk appear in Disk Utility? Can you format it from there?


Are you referring to the Apple Server Install DVD? I cannot get the server to read the DVD. Neither the DVD nor the hard drive shows up in Disk Utility.

The new drive is a 2TB drive. That isn't over the capacity limit for the server is it?

Would trying to format the drive on a workstation computer then installing the drive on the server work?

Mar 15, 2011 12:48 PM in response to Scott Levitt

True, Scott, except that the original XServe was PATA, not SATA, so the OP wouldn't have been able to install a SATA drive in the first place. In addition he's using the Server Install disk, so the system should be able to boot from it - although, in retrospect, he doesn't say that it's the install disk that came with the server, so maybe you're right.

We'll need to wait for the OP to post back with confirmation of the XServe model to know for sure.

Mar 16, 2011 8:32 AM in response to Scott Levitt

System Profiler on the server indicates the optical drive is a Matshita DVD-R, and indicates it can read and write DVDs.

It's the slot type drive, not the tray type. I've tried mounting a CD with no luck as well. I think I have an optical drive failure.

The drive I am replacing is a 750GB SAS drive, it has two other of these drives installed.

Mar 16, 2011 8:47 AM in response to Camelot

Camelot wrote:
True, Scott, except that the original XServe was PATA, not SATA, so the OP wouldn't have been able to install a SATA drive in the first place. In addition he's using the Server Install disk, so the system should be able to boot from it - although, in retrospect, he doesn't say that it's the install disk that came with the server, so maybe you're right.

We'll need to wait for the OP to post back with confirmation of the XServe model to know for sure.


I think I may have a optical drive failure since other non-system discs will not mount either. Will formatting the drive on another machine allow the drive to mount on the server? I would like to address the optical drive later if possible.

I double checked System Profiler, and it does say the model is "Xserve 1,1". Our older server model name is "MacRack 1,1"

The drive I am replacing is a 750GB SAS drive (non-boot). My research indicates SATA drives are compatible, but I could not find a capacity limit (trying to install a 2TB drive).

Message was edited by: jodyb17

Mar 22, 2011 6:27 AM in response to Scott Levitt

Thought I would update this thread. I decided to try formatting the drive in another machine.

For some reason Disk Utility on the workstation was able to see the hard drive, but Disk Utility on the server did not.

I formatted the drive using the workstation and the Server now will mount the drive.

Now I am off to fix the optical drive.

Thanks

Trouble replacing a hard drive

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