NVIDIA Settlement repair disaster - Avoid at all costs!

Question

NVIDIA Settlement repair disaster - Avoid at all costs!

I just received shocking news regarding the repair that is a result of the NVIDIA GPU Litigation settlement (www.nvidiasettlement.com). There is no guarantee of the timeframe for the repair, and the standard answer from the Claims Administrator is 8-10 weeks.

I sent my MacBook Pro away believing that a reasonable timeframe for the repair, including ship time, would be 7-10 days total. This was an assumption on my part, based on repair experience I've had with companies like Apple. Given that there was no mention of the repair turnaround time, I've been burned by my assumption.

I have asked for my MBP to be returned to me as soon as possible without the completed repair, and was told that the Claims Administrator (located in Massachusetts) has no method of contact or repair status tracking because the repair is being carried out at the CTS Depot in Houston, TX (4949 Windfern Lane). This has become the ultimate disaster.

I am now awaiting additional information from the Claims Administrator, and I have left voicemail with CTS Depot's general business phone number in Houston.

Has anyone else sent their computer to CTS Depot for repair? If so, what was the total turnaround time for the repair?

MacBook Pro 15", Mac OS X (10.6.6)

Posted on Mar 10, 2011 12:13 PM

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Answer 1

Axman

Level 1

50 points

Mar 10, 2011 4:58 PM in response to zealousagenda

You did entirely the wrong thing here, all repairs of Apple computers should be performed by Apple, and this specific issue is completely covered by Apple for free repair up to 4 years after the purchase date. They will take you machine and replace the motherboard for you for free (In my case, it took them two days when it took it to the Apple store in Tokyo when I was there).

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Answer 2

eww

Level 9

53,040 points

Mar 10, 2011 7:42 PM in response to zealousagenda

In case you ever get your computer back, here's the Apple repair program info:

http://support.apple.com/kb/TS2377

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Answer 3

Mar 11, 2011 8:08 AM in response to eww

I received a phonecall from the Claims Administrator last night. There was a substantial miscommunication among their offices and personnel. I will have my MBP back within 8-10 days--sometime next week. The apology was sincere.

My MBP was already repaired once by Apple, and the no-video-upon-wake-up issue inherent with the GPU design flaw addressed by the class-action lawsuit continued to vex. Apple replaces only with original specification parts, including logic boards--and the no-video issue appears after an initial use period. The repair provided by Nvidia Settlement was to be a permanent solution. Thank you for your suggestions.

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Answer 4

kmac1036

Level 4

2,370 points

Mar 11, 2011 8:16 AM in response to zealousagenda

from what i can tell the settlement fix is a replacement no matter what, whereas apple will only replace when it fails.

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Answer 5

ross171

Level 1

0 points

Jul 21, 2011 2:03 PM in response to zealousagenda

Hey..

Who cares about this stuff.. You should have tried your luck at any macbook repair store so that u could hav got it fixed earlier

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