Outlook 2011 unable to send emails

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Outlook 2011 unable to send emails

After installing Safari update 5.0.4 Outlook for Mac 2011 can no longer create new emails or reply. Spent 20 minutes on phone with Microsoft and they say the in some cases the install of 5.0.4 creates this issue. They say installing Safari on top of the current install will not work. I have downloaded the new version to my desktop, but now need to uninstall the 5.0.4 update done earlier.

How do I do a complete uninstall of Safari 5.0.4

Microsoft insists that just installing over the current version will not fix the issue. I have verified that they are correct.

Thanks.

Mac Pro, Mac OS X (10.6.6)

Posted on Mar 10, 2011 12:41 PM

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Answer 1

Mar 10, 2011 12:49 PM in response to SteveBlink

Hi,

Try deleting Safari cookies. Click Safari / Preferences from the menu bar then select the Security tab. Click: Show Cookies. Delete all Microsoft / Hotmail Cookies.

Empty the Safari cache, from the menu bar, Safari / Empty Cache.

Now open Keychain Access (Applications/Utilities). Select Passwords on the left. Delete your Hotmail keychain. You can use the search field top right corner of the KA window.

Relaunch Safari. go back to Safari / Preferences then select the Autofill tab. Make sure: User names and passwords is selected. Try Hotmail.

You may be better off setting up your Hotmail account using the Mac Mail.

Carolyn 🙂

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Answer 2

SteveBlink Author

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Mar 10, 2011 12:50 PM in response to Carolyn Samit

Not using hotmail. I'm using outlook mac 2011 with exhange server. I will try those items, but I need to find a way to uninstall safari completely and reinstall according to microsoft.

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Answer 3

Mar 10, 2011 12:56 PM in response to SteveBlink

Ok... the keychains will still be "Microsoft" related.

You can revert to 4.0.5.

http://appletoolbox.com/2010/06/downgrade-from-safari-5-0-to-safari-4-0-5/

No guarantee that will help. It's not possible to revert from 5.0.4 to 5.0.3

🙂

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Answer 4

chadl2

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Mar 11, 2011 2:19 PM in response to SteveBlink

I'm having the same issue today as well. I completely removed Office 2011 and re-installed per the instructions on Microsoft's site and it didn't resolve the issue. It wasn't until I completed that that I realized that it was related to the upgrade of Safari.

I can't find any fixed online yet. Please post if anyone finds a fix. I feel lost without Outlook.

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Answer 5

chadl2

Level 1

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Mar 11, 2011 2:41 PM in response to SteveBlink

Just got a fix that worked for me.

1. Simply move Safari in to the trash and empty your trash.
2. Download the full installer for Safari 5.0.4 here: http://www.apple.com/safari/download/
3. Run the installer and reboot.

I'm back up and running now. 🙂

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Answer 6

Mar 22, 2011 5:07 AM in response to SteveBlink

I used the solution from chadl2, but it has a slight procedural flaw.

Do not delete your Safari until you have downloaded the new version to your desktop. Once that is done, you only need to place the existing Safari into the Trash from Applications. You do not need to empty Trash until you have successfully uploaded the latest version and it is working.

Hi solution works great though... thanks !

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Answer 7

icfantv

Level 1

20 points

Mar 23, 2011 8:54 PM in response to driller750

I used the solution from driller750 and it worked perfectly. The only annoying thing is that you have to reboot after installing Safari. When did Apple start following the Microsoft paradigm?

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Answer 8

Mar 31, 2011 1:25 AM in response to SteveBlink

I also just implemented the Safari reinstall solution and all is well again. Seems to be a very strange solution, but it worked for me.

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Answer 9

Apr 5, 2011 1:50 PM in response to icfantv

I'm some what new to Mac, but how do I delete Safari? I tried dragging it to the trash, but that doesn't seem to work.

Thanks!

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