iOS 4.3 bug - Deleted All Text Messages

If you have a recent backup you can restore that backup to get your text messages back.

sn4p2k wrote:
If you have a recent backup you can restore that backup to get your text messages back.

True. But it doesn't explain why it did that, and can't guarantee it won't happen again. I feel bad for TSX, but I really do hope this is a one off thing that he got hit with.

I just tried to mms a picture directly out of the photo album, and had the same thing happen. The phone reset, then all my texts were erased. Gotta be a bug, never happened in 4.2

Gotta be a bug, never happened in 4.2

Yet it isn't happening to millions of others who updated to 4.3. The problem is in your phone, caused by corruption of data/settings during the update process, not the iOS itself. You need to restore.

Message was edited by: modular747

modular747 wrote:

Gotta be a bug, never happened in 4.2

Yet it isn't happening to millions of others who updated to 4.3. The problem is in your phone, caused by corruption of data/settings during the update process, not the iOS itself. You need to restore.

Message was edited by: modular747

From how you mention this, stills sounds like an issue for Apple. Updating shouldn't cause considerable bugs like this. Understandable issues like can't complete update (doesn't update and you'll have to try again), server overload from too many people trying to update at once, or even updates that just hangs. But "successful" updates that give no error, or indication anything went wrong until you actually try something you've been successful many times before the update, only to find out the hard way. I will have to disagree. Considering there are others who are experiencing the same issues. Whether it's 10 people or 10000000 people, it's still an issue that needs to be addressed by Apple. I really hope that Apple doesn't have that mentality that, the lesser people having issues with updates, is less significant than those that haven't. They still paid the same amount for their phones, they are still customers who bought their phones because they believed Apple products to be reliable.

Who cares if millions of others haven't had the problem. The problem is still there for a lot of people. Their data is lost, all the restoring in the world won't get it back. How do they get compensated for that. Again, no issues prior to their updates. You can give excuses, doll it up however you want, but the fact remains, the update(s) messed up their phones plain and simple.

Yet many other iPhone users who updated to 4.3 are experiencing issues they never had before. How do you answer that?

Eric Shawn2 wrote:
From how you mention this, stills sounds like an issue for Apple. Updating shouldn't cause considerable bugs like this.

No one is saying it isn't. After all, updating the OS on a computers never causes any problems for anyone, right? Just tell Apple, not the other users here. Post it on the Feedback Page:

http://www.apple.com/feedback/iphone.html

Who cares if millions of others haven't had the problem. The problem is still there for a lot of people. Their data is lost, all the restoring in the world won't get it back.

Huh? If they backed up before updating, as instructed and as common sense dictates with any programmable device, ALL the data is restorable. Do you have any clue how restoring works? Only when data on the device is corrupted and you have to restore as NEW (without a backup) is SOME (not ALL) data lost.

Yet many other iPhone users who updated to 4.3 are experiencing issues they never had before. How do you answer that?

Yet if you do a forum search, the same exact issues have been reported after EVERY update since the original iPhone was released. A significant percentage of people with these problems turn out to have hardware issues or previous jailbreaks/unlocking.

The fundamental difference between this problem being a "bug" in the iOS version vs. a side effect of the updating process in a few phones, is that it's usually preventable with basic maintenance procedures and fixable with certain troubleshooting steps.

If you feel that you're entitled to a completely trouble free device without any attention or effort on your part, buy another phone - one of those known to update perfectly all the time (should be easy to find, right?).

Message was edited by: modular747

modular747 wrote:
No one is saying it isn't. After all, updating the OS on a computers never causes any problems for anyone, right? Just tell Apple, not the other users here. Post it on the Feedback Page:

http://www.apple.com/feedback/iphone.html

The problem is, Apple hasn't addressed ANY of the main issues people have been experiencing since iOS 4.0. People are still having issues. Unless you literally upgraded to the iP4 from the 3G or 3GS, like what happened to me. But then those with iP4s started having issues with 4.2.1 and now 4.3.

Huh? If they backed up before updating, as instructed and as common sense dictates with any programmable device, ALL the data is restorable. Do you have any clue how restoring works? Only when data on the device is corrupted and you have to restore as NEW (without a backup) is SOME (not ALL) data lost.

Do you back up every single second of the day? What happens if you have text, calendar events, contacts, etc... put on your phone that day, don't back up till the next day, but something goes wrong all of a sudden with your phone. You've just lost all that data. Yet you've done nothing different. Yes, it happens. But that is such a huge inconvenience for many, yet it hasn't been addressed by the company that built the software. The iPhone, or any smartphone was created to help the user in their daily lives. Not make it more complicated and frustrating. Right now, people want a phone that works, we don't need more features that become useless if our phones aren't working as it should. When it was working just fine before the update.

Yet if you do a forum search, the same exact issues have been reported after EVERY update since the original iPhone was released. A significant percentage of people with these problems turn out to have hardware issues or previous jailbreaks/unlocking.

The fundamental difference between this problem being a "bug" in the iOS version vs. a side effect of the updating process in a few phones, is that it's usually preventable with basic maintenance procedures and fixable with certain troubleshooting steps.

I've done a updates under iOS 3 on my previous 3GS with ner a problem. Meaning, by your explanation my phone (hardware) was fine. But the very day I successfully updated my 3GS to the iOS4, my phone went south. So does that mean the software messed up my hardware? Or between the 18 hours I went from a perfectly running 3GS to a crappy one under iOS 4, something happened to my hardware? Never dropped it, EVER, never exposed it to water, never even did heavy usage between that time. So how does hardware get messed up like that? Also, how does 2 other replacements from Apple have the same issues? I agree, it's the hardware, but I also believe it's has a good deal to do with the updates as well. Something in the updates is causing certain phones to do things it's not suppose to. In this case, texting was fine for this user, but right after the update, when doing something as normal as sending a pic message which this person has probably done 100 times before, just suddenly delete ALL her text data. That's not hardware. That's a software issue. Something in iOS 4.3 instructed her phone to delete all her text messages. How, or why is the question everyone having issue wants to know.

Not saying your wrong, but your not completely right either. Again, you can't just say "its not the iOS, it's the phone" when the phone was clearly working just fine prior to the update. If certain features of the phone are messed up after the update are caused by the updating process, wouldn't that cause an overall issue with the phone, and not specific features? Some only have issues with the texting, and battery drain, but otherwise the phone works fine. How do you explain this if it's not something in the iOS itself (even partially).

The problem I have with people like you is your basically saying, "your just a small group compared to the many that don't have bad experience, and we (the people who aren't experiencing issues, are tired of your whining. Just deal with it or get a new phone." That's what's annoying and what I (personally) rebut about.

So unless you have a solution to the issues people are posting here, the rest of us are tired of the "deal with it" attitude you and others like you post. So basically, don't post criticism if you can't help with the issue. This thread is letting people know who's having the same issues, and if anyone has found a solution. And restoring phone as new, hasn't helped. It also informs anyone that is thinking about updates, the potential "side effects" of these updates. So that they don't eagerly updates their phones, until a fix is made. I don't know about you. But after jumping into crap down a dark hole a few times after being told there's a pool down there with a bunch of hot chicks ready to party, I'd now rather make sure what's really down that hole first.

"But then those with iP4s started having issues with 4.2.1 and now 4.3."

You keep posting this and I keep asking you what "issues" I'm having that you won't tell me about? What are they? I don't want to be deprived of my "issues".

If you go back and read posts after every update you will see people posting about lost notes, text messages, etc. If you go over to Dell, Microsoft and their sites you will see people posting about issues with updates. If you go to the RIM sites, Android sites, Symbian sites, you will see the same thing.

If there are issues that you claim keep occurring and are not fixed from 4.0 to 4.3 then it probably is not some universal bug that Apple engineers can go into and make a few changes and voila everything is fixed. It means diagnosis, and trying different options, etc. System bugs are the easiest thing to deal with, everybody does the same action and gets the same undesired result. Go into the code and fix it.

But all other problems, they are really hard. With 130 million or so iPhones out there, each running a possibility of 300,000 different apps, each syncing with a huge variety of computers, each using a wide variety of routers, and a huge number of those routers were released prior to the release of the final 802.11n final standard, and everyone having media from a variety of sources, and some of those sources being questionable, etc., etc. etc., it would be an absolute total miracle if an update was released and nobody had any issues. Does Apple beta test? Sure they do but there is no way to cover the billions of possibilities and stay in business. So there are literally millions of reasons there can be issues with an update. To their credit the techs and engineers at Apple will work with anyone to try and correct them and there are lots of volunteers here willing to help.

I've done every update since getting my 1st Generation iPod Touch and iPhone 3G and I had an issue exactly one time. It turned out to be a corrupted downloaded ipsw file and deleting it and updating again solved the problem. It did take a bit of time.

But back to my iPhone 4 issues, could you please let me know what they are. That is other than the truncated text tones, which are meant to be a "feature". And yes, I already sent in feedback.

If it could be done there is a social experiment I would love to try. In the past on some small bug fix updates, like 3.1.1 to 3.1.2, only one or a few bug fixes were done, and in one case only a text message security hole was plugged. Yet people came here and reported their phones were faster, battery lasted longer, or conversely, it was slower, battery life ****, and so on. Yet there was not one coding change that could affect any of these items. I would love to release an update, say 4.3.0 to 4.3.1 that did absolutely nothing. Make no changes whatsoever. And then see how many phones were bricked, battery life was worse, and all the other things you can think of.

Message was edited by: deggie

The problem with this forum is that too many people cant tolerate the thought that Apple could possible cause any problems, its always the users fault in their eyes, the forum is here supposedly to help each other, but if all the devout apple fans deny Apple do sometimes cause problems then whats the point?

A friend upgraded to 4.2.1 a while ago found his phone to have problems but he couldnt go back to the firmware that worked for him (4.1) because its not allowed!

Did you read any of my post at all? I'm not blaming users and not saying that Apple can cause problems, I'm just saying it is massively complex and true system wide bugs are rare.

Apple has never allowed reversion to a previous firmware, but then again my Palm Treo 650 didn't either. So what is your point?

Ya know. I've been an Apple guy for over 20 years. Never had any complaints. Apple was a stand up company that thought of it's users. Then their iDevices started getting more and more popular, now they are just like any other corporation. As long as they are getting paid, and can pump out glitz and glam and new devices every year, they no longer really care about the few. As long as the majority are happy. The old Apple I know, addressed EVERY issue with their products. But that was then, this is now. Like I said, if these people with holier than thou attitudes were going through the same problems as others, I guarantee they would be at the top of the heap complaining.

I have had recent problems. I had the screen problem with the 1st Gen iPod Touch. Apple fixed it. I had a kernel crash problem with a Powermac that took months of work. Apple replaced it with a MacPro and it was out of warranty. Had a problem with 2 iPod Classics in a row, 3rd time was a charm. Currently dealing with them on a capacitor issue on a G5 iMac, have no doubt we will arrive at a solution.

I just realize that problems are complex and take research, diagnosis, trying resolutions, etc.

I suggest that you purchase your gear from companies that have higher rated customer service.

"I suggest that you purchase your gear from companies that have higher rated customer service."

Neat 🙂

A lot of people who post here believe that if a hundred people post that they share the same problem, the OS needs to be rewritten. And they ignore the few million users who, by some fluke, do not have the same problem. Or, more likely, tell the few million that they are too stupid to realise that they have the same problem.

It ain't necessarily so.

Message was edited by: tonefox

deggie wrote:
Currently dealing with them on a capacitor issue on a G5 iMac,
I just realize that problems are complex and take research, diagnosis, trying resolutions, etc.

Eric Shawn2 wrote:
the rest of us are tired of the "deal with it" attitude you and others like you post.

.....

Good for you. But that's your stuff. Like I said if you've read my posts, I've never had any problems with my Apple products, until I started using the iPhone. More specifically, when I updated to 4.0. I think Apple Customer Service is one of the best. I'm not talking about Apple's Customer Service though. It's not Apple Customer Service. It's the guys at Apple who call the shots on what's fixed and what's not. Again, if you read my posts, as well as many others, you'll know what was fixed and what was not. You even said it yourself, Apple delves in secrecy. They choose to disclose what they want, and what they don't they can deny and have no accountability. It's business. But it doesn't make it right. Especially those who spent their money on a product they thought was from a reputable company. I have no reason to complain about my phone, because my phone works just fine under 4.1. I'm just backing those that are still having issues, and are complaining that there hasn't been an update or a "tip" that has worked for them. Some have been trying to find a fix right up to the end of their warranty. How do you think that's fair for them? And I also say I "hesitate to update because of past experience and people posting of new issues with new updates", not as a deterrent for others to do so, but to educate them in the good possibility that they can mess up their phone, if it's working just fine. You people really need to start getting your head out of your arses, and actually try to help others instead of criticizing them.