9 Replies Latest reply: Mar 14, 2011 12:13 PM by Bob Timmons
asewood Level 1 (0 points)
Is there any way I can download the software needed to setup the AirPort Extreme Base Station? I just bought it used but they did not provide the CD.
  • Bob Timmons Level 10 (98,334 points)
    On the main forum page, where you started, click the Downloads link, or click the link below. Be sure to download the correct version of AirPOrt Utility for the operating system on your computer.

  • asewood Level 1 (0 points)
    Thanks! The AirPort utility didn't find my device though when it scanned. I know it's broadcasting because my laptop finds it and can connect to it, but I'm not getting all the way through to the internet, plus it's open authentication. Any advice
  • Bob Timmons Level 10 (98,334 points)
    Can you please complete the information in My Settings just to the right of this window to tell us a bit about what computer you are using, the operating system you are using, etc?

    Finally, we'll need to know the make and model number of your modem as well in order to troubleshoot and internet connection problem.
  • asewood Level 1 (0 points)
    I have a Dell Studio 1558, Windows 7 OS. We have Comcast cable internet - the modem they provided is an RCA model DCM425. The wireless router we bought is an AirPort Base Station
  • Bob Timmons Level 10 (98,334 points)
    Try "hard resetting" the AirPort Extreme by holding in the reset button until the amber light blinks more quickly for 4-5 seconds, then release the reset button. That will get you back to defaults.

    If you are still having problems with getting AirPort Utility to "see" the AirPort Extreme, my guess is that the Windows Firewall or anti-virus software is not allowing the connection from AirPort Utility to the AirPort Extreme. But, that's just a guess.

    Another thing you can try is temporarily connecting an ethernet cable from your computer to one of the LAN <-> ports on the AirPort Extreme to see if that will establish a connection.

    I stopped using PCs with Windows XP SP3, so can't provide answers on Vista or Windows 7, so hopefully some other users who are familiar with that OS will be able to help.

    But, as I mentioned, it was almost always the Windows Firewall or anti-virus software blocking the attempted connections. You may need to temporarily disable both to get the PC to allow AirPort Utility to communicate with the AirPort Extreme.
  • asewood Level 1 (0 points)
    Any Windows/PC experts have any ideas? I've tried disabling the McAfee firewall and anti-virus and still haven't had any luck getting the AirPort Utility to identify the AirPort base station.
  • asewood Level 1 (0 points)
    I did also try resetting to factory defaults and that didn't work either.
  • asewood Level 1 (0 points)
    Update: Using a work laptop with Windows XP SP3 I have been able to get the AirPort Utility to detect the Base Station so we're making progress, but not competely there yet. When I click Continue to setup the AirPort wireless device I receive a pop-up "Connecting to Apple Network xxx. Please wait" then another one "Detecting Apple wireless devices. Please wait" then I receive the following error: "An error occurred while trying to access the Apple wireless device. Make sure your network connection is valid and try again." The work computer I'm using now is a Dell Latitude D610 with Windows XP Professional SP3. Any ideas?
  • Bob Timmons Level 10 (98,334 points)
    You will get a more reliable connection if you connect an ethernet cable from the XP machine to one of the LAN <-> ports on the AirPort Extreme. My sister is visiting here with her laptop running XP SP3 and I had no problems downloading AirPort Utility and getting it to recognize my AirPort Extreme on the first try. No issues with firewalls or anti-virus at all.

    If this still will not allow AirPort Utility to communicate with the AirPort Extreme, I would begin to suspect a defective device. While I am sure that the seller stated that the device was operating correctly when it was sold, etc., your experience indicates that this just may not be the case. We're talking about a simple connection between two devices.

    I can't understand any reason why you would be encountering all these difficulties with a properly functioning unit. As a last resort, maybe you could borrow a Mac and try the setup that way, but based on the history here and recent error messages, I would frankly be surprised if the device responds correctly.

    All you can really do is try the factory default reset again a few times. If this doesn't work, the internal firmware and default programming in the Airport Extreme is corrupted and you'll need to contact Apple to see if repairs are feasible if you decide to hold onto the device.

    Hopefully, I am wrong in my suspicions and you will find the answer. If you do, please let us know to share with others who might be having similar issues.