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Cracked screen

Does apple cover a cracked screen if it was not my fault? I had a two week old ipod touch sitting on a counter top about three feet high. My little brother accidently bumped into the counter and the ipod fell to the floor. Needless to say the screen is now cracked on the outside. The ipod however still works.

Posted on Mar 10, 2011 8:15 PM

Reply
4 replies

Mar 11, 2011 7:39 AM in response to AppleTechBoy

Where did you find the the extended (total two year) warranty covered misuse such as a broken screen? I only find:
b. Limitations. The Plan does not cover:
ℹ Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or
maintenance of non-Covered Equipment (including accessories, attachments, or other devices such
as external modems) or electrical service external to the Covered Equipment;
(ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty
installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service
Provider), unauthorized modification, extreme environment (including extreme temperature or
humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical
power, lightning, static electricity, fire, acts of God or other external causes;

From:
http://images.apple.com/legal/applecare/docs/NAAPP_Englishv5.3.pdf

AppleTechBoy wrote:
Apple dose not covered cracked screens as part of there one year warranty. but if you have extended Apple care it should be covered.

Cheers AppleTechBoy

Cracked screen

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