13 Replies Latest reply: Mar 11, 2011 10:14 PM by heuman.alex
heuman.alex Level 1 Level 1 (10 points)
I followed the instructions in order to restore my MBP to it's factory settings, but upon attempting to restore, the Macbook won't boot from the CD drive. It get's stuck on the gray screen with the apple logo, but no spinning wheel shows up. It's just the gray screen with the apple logo. Is there any solution?

Macbook Pro, Mac OS X (10.6.6)
  • 1. Re: Macbook Pro won't boot from Restore CD
    baltwo Level 9 Level 9 (60,115 points)
    Cite the instructions you used; otherwise, all we can do is make WAGs.
  • 2. Re: Macbook Pro won't boot from Restore CD
    heuman.alex Level 1 Level 1 (10 points)
    1 Insert the Mac OS X installation disc that came with your computer, and then double-click the Install Max OS X icon.

    2. In the Installer, click Utilities, and then click Restart.

    3. When the Language Chooser appears, select your language, and then click the Continue button.

    4 Choose Utilities > Desk Utility

    5...

    6...
    7...

    I can only get past step two. When the computer restarts it goes the the grey screen with the apple logo and freezes there. The spinning wheel that shows that it is booting doesn't appear. So, I attempted to just do a regular restart and hold down the 'c' button so that it would boot from the restore disc, but the same thing happens. It goes to the gray screen with the apple logo and freezes there with no spinning wheel to indicate that it is trying to boot. For about five or ten seconds when this screen is on I can hear the CD drive spinning, but it shortly stops spinning. (I've tried two discs -- the original disc that came with it and a replacement disc that they sent me).
  • 3. Re: Macbook Pro won't boot from Restore CD
    baltwo Level 9 Level 9 (60,115 points)
    Do these first, Zap the PRAM and Reset the SMC, then follow these steps.

    1. Insert the Mac OS X installation disc that came with your computer.
    2. Select System Preferences->Startup Disk->select the install disc, and click Restart button.
    3. When the machine reboots and the Language Chooser appears, select your language, and then click the Continue button.
    3. When the next page pops up, click Utilities menu, and then click Disk Utility.
    4. Select your disk, repair it, and then erase it.
    5. Quit Disk Utility and continue the install process.
  • 4. Re: Macbook Pro won't boot from Restore CD
    heuman.alex Level 1 Level 1 (10 points)
    Hey, thanks for your help so far.

    So, I Zapped the PRAM, and reset the SMC. However, when I tried to boot from the disk it got stuck on the gray screen again. (No spinning progress wheel showed up) I thought perhaps the disc was the wrong version, but I've tried two separate discs, one being the disc that my computer came with and the other being a replacement of the same OS X version as the original.
  • 5. Re: Macbook Pro won't boot from Restore CD
    baltwo Level 9 Level 9 (60,115 points)
    If your machine won't boot with either of those install discs, then I suspect a hosed optical drive and that warrants a trip to a local Apple Store.
  • 6. Re: Macbook Pro won't boot from Restore CD
    heuman.alex Level 1 Level 1 (10 points)
    When I insert the disc it can install directly from the disc (the way that you would do it to upgrade your OS). But, what I'm looking for is not to upgrade, but a factory reset. Since it can read the disc means that it isn't a hosed optical drive. Is there maybe a way I can achieve factory settings without booting form the disc? Or is there something else I can try to get it to boot from the disc.
  • 7. Re: Macbook Pro won't boot from Restore CD
    baltwo Level 9 Level 9 (60,115 points)
    My steps 1-5 will do that. When the machine reboots after wiping and installing, just select Quit from the menu bar. This effectively wipes everything, including users and all data files previously generated. See the booklet that came with your machine.
  • 8. Re: Macbook Pro won't boot from Restore CD
    heuman.alex Level 1 Level 1 (10 points)
    I understand that, but my problem lies in where it won't boot from the disk. It just sits on the gray screen indefinitely. I never get to the choose language option. I haven't seen that screen.
  • 9. Re: Macbook Pro won't boot from Restore CD
    baltwo Level 9 Level 9 (60,115 points)
    When I insert the disc it can install directly from the disc (the way that you would do it to upgrade your OS). But, what I'm looking for is not to upgrade, but a factory reset. Since it can read the disc means that it isn't a hosed optical drive.


    Sorry, I took that to mean you could boot from the disc. The spinning gear/gray screen indicates it can't find anything to load. Take it to an Apple Store.
  • 10. Re: Macbook Pro won't boot from Restore CD
    heuman.alex Level 1 Level 1 (10 points)
    Okay, will do. Thank you so much for trying to help me though. Have a good one.
  • 11. Re: Macbook Pro won't boot from Restore CD
    heuman.alex Level 1 Level 1 (10 points)
    I have one last question. The Mac does recognize my disc when I'm logged in. Would it be possible to install the OS on my hard drive a second time while logged into the computer and then delete the other information. Do you know what I mean?
  • 12. Re: Macbook Pro won't boot from Restore CD
    baltwo Level 9 Level 9 (60,115 points)
    No. You have to have an admin user account in order to boot the machine. You really need to resolve the inability to boot with the install discs.
  • 13. Re: Macbook Pro won't boot from Restore CD
    heuman.alex Level 1 Level 1 (10 points)
    Okay, thanks, I'll go when I can scrape the money together.