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Q: Connection Failed error repetition
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Mar 11, 2011 11:23 AMby Barry,Looks like Appleworks is going to the web and trying to connect with a server that is no longer operating.
My first guess was that you have starting points showing and the Web tab selected, but the three servers used by items in that tab are still running, and the connection was made quickly and successfully.
Next I tried Clippings and a web search for "train" (which had been successful in the past). Results were closer to what you report. The message was different: "Cannot display the requested item. Please try again later," but the endless loop was the same, and the escape route was to use Force Quit.
Try disconnecting the computer from the internet, then opening the document. That may let you examine the document for a possible cause and edit to remove that element.
Next step would be to delete preferences:
Users > yourname > Library > Preferences
Delete the file com.apple.appleworks.plist
Open the folder AppleWorks
Delete the two cache files and the AppleWorks 6 Preferences file.
Regards,
Barry -
Mar 11, 2011 10:22 PMby Barry,I thought of mentioning that, but the error message didn't sound like a ''Recent Items" symptom. I guess it fits, though. Too many Recent Items makes AppleWorks spend a large amount of time keeping an eye on that folder, which generally slows things down. Looks like in this case the slowdown was enough to time-out the connection attempt (which may have been completely separate from AppleWorks itself), and trigger that non-connection message.
Must tuck that one away in the memory banks as another possible "Recent Items" symptom. Thanks for reporting back the cure.
Regards,
Barry -
Mar 11, 2011 10:36 PMby fruhulda,Barry wrote:
My first guess was that you have starting points showing and the Web tab selected, but the three servers used by items in that tab are still running, and the connection was made quickly and successfully.
Regards,
Barry
Are you sure Barry? I haven't been able to connect for years and half a year ago or so there was a discussion on the matter and people couldn't connect.
Could you provide the actual URL? -
Mar 12, 2011 4:24 PMby Barry,fruhulda wrote:
Barry wrote:
My first guess was that you have starting points showing and the Web tab selected, but the three servers used by items in that tab are still running, and the connection was made quickly and successfully.
Regards,
Barry
Are you sure Barry? I haven't been able to connect for years and half a year ago or so there was a discussion on the matter and people couldn't connect.
Could you provide the actual URL?
Not without several attempts at reading them. The small window with the 'barber pole' progress bar zips by pretty quickly if the link is successful.
And the links under the three buttons in the Web pane are successful, opening three AW word processor documents (reduced image of top of page below). I didn't check a lot of the links, but on the Templates page, links to Janet's templates, AWUG templates and ALI's templates all worked this afternoon. "Go to School templates" (awpicts.apple.com) returned a 'could not find' message.
On the News page, the AW 6.2.9 update link was redirected to http://www.apple.com/support/appleworks/
a useful page for troubleshooting.
On the Search tab in Clippings, I get the impression that the index is still running, but the servers containing the clippings are a) not running or b) no longer contain the actual clippings files.
Regards,
Barry -
Mar 13, 2011 1:01 AMby fruhulda,I just get red X's on the three web images. Have for years. I found among the AW 6 folder the actual web address. It is http://awpicts.apple.com but it doesn't work -
Mar 13, 2011 10:56 PMby Barry,Screen shots taken tonight.
No red Xes here. All three buttons open the original document, retrieved from the web. Each of the main documents has a few live links left, but most just flash the web activity window.
picts.apple.com does seem to be dead.
All of Janet Caughlin's templates are gone, and although there is a live link to her website, the big news there regarding AppleWorks is that the 6.0.4 update is now available.
Regards,
Barry -
Mar 13, 2011 11:19 PMby fruhulda,Could you in the Finder go to the folder Appleworks 6 > Starting points > Web? Click on the three files and see which Url they have and if you can connect.
As I said I haven't been able for years and I can't find out why apart from on my three files the Url is awpicts.apple.com
