-
All replies
-
Helpful answers
-
Aug 14, 2011 8:29 PM in response to Mark Ruttleby keeprunning,yup, having this exact same problem. brand new 13" mba.
-
Aug 15, 2011 3:04 AM in response to keeprunningby Sky Surfer,Genius bar is going to replace the keyboard under warranty (supposedly a one-day turnaround), I'll report if it actually fixes the issue.
-
Aug 17, 2011 7:22 AM in response to Sky Surferby Sky Surfer,Confirming the issue was resolved by replacing the keyboard on my new MBA. I also tested the keyboards on the MBA they had in the store, and those didn't have the issue.
The Genius Bar rep mentioned they generally have the part in stock if you're in a US location. I happened not to be, so took 2 days instead of 1. The feel of this keyboard is different than the one I had before, keys are harder to press down, but at least it works
-
Aug 22, 2011 4:36 AM in response to keeprunningby A. Golden,Same here, and I didn't realize exactly where the spot was until I read the replies to this post. Now it turns out I can reproduce the problem at will. The only question is, can I figure out how to KEEP it from happening! Drives me a little nuts.
-
Aug 27, 2011 3:14 PM in response to Mark Ruttleby agonline,Same here. This is making me crazy! im coding with this machine and its making it usless!
happend twice while typing this short comment... erggg.
Apple, you guys need to call these units in for a fix or something...
-
Aug 30, 2011 2:51 AM in response to Sky Surferby Alexander from New Zealand,Sadly, my new MacBook AIr i5 13 inch 256 SSD has this problem, A Dead zone on the space bar at the lower right of the space bar. VeryAnnoying!
-
Sep 2, 2011 12:49 AM in response to Mark Ruttleby Wout Mertens,Yup, same here, brand new MBA 13" 256GB. Sigh. I'm coping by learning to place my thumb higher...
-
Sep 4, 2011 11:22 PM in response to Mark Ruttleby Alexander from New Zealand,Pleased to say Apple repair agent has taken away MacBook for a new keyboard as part of warranty.
-
Sep 12, 2011 2:32 PM in response to jaychiuby jaychiu,Updating my own comment about the space bar dead spot -- like others who have posted, I brought my new MBA in to the Apple Store in Richmond, BC and a full keyboard is being ordered in and installed under warranty this week. My space bar definitely had a different feel than the MBAs in the store with properly functioning space bars. Mine feels like either a part is missing underneath the key. There's tactile feedback for my space bar is much more faint (for lack of a better way to describe it) when I press the bottom right corner of the bar.
-
Nov 8, 2011 10:39 AM in response to Mark Ruttleby bionicrocky,I am having this same issue. Did the replacement keyboard fix it? It's making the machine almost unusable. Down from 80+wpm to about 25....
-
Nov 8, 2011 11:18 AM in response to bionicrockyby A. Golden,I took my MacBook Air to the computer store, and they couldn't replicate the problem. The technician said sometimes it's just a crumb that gets caught under a key, and maybe I'd joggled it loose on my walk there. Strangely, the problem really has been gone ever since! So I recommend turning the computer upside down and tapping it a few times, and shaking it around. (Just be careful not to drop it!)
I'll be curious if that helps.
-
Dec 1, 2011 8:04 PM in response to Mark Ruttleby sumocomputers,Had the same problem with my 13" MacBook Air (preordered new, and arrived end of July, so one of the first off the line).
Finally got around to taking it in today to the Genius Bar, and they replaced the whole top assembly with new keyboard, and I am sad to report the problem didnt really go away, though it is better. They had the part in stock, so I got it back in less than 24 hours.
It seems that in real world typing, it is better; I dont see as many faults as before. But you can still tap the lower right or left corners and they will be unresponsive.
So in a nutshell, the dead zone is now smaller, but not totally fixed.
The Genius didnt need much convincing, but I asked if there was any known issue like this, and he said he had not heard of anything official or unofficial, so YMMV.
-
Dec 5, 2011 6:29 PM in response to Mark Ruttleby masterbrew,I am experiencing the same issue on a late 2011 Macbook Air 13".
It is quite an issue in fact, because the bottom right spot is where I naturally position my thumb while typing.
-
Dec 5, 2011 6:32 PM in response to masterbrewby sumocomputers,I would say take it in, and be prepared to demo the issue.
I believe the repair will make things better, though not completely solved.
-
Dec 5, 2011 6:54 PM in response to sumocomputersby masterbrew,It is hard to demo a random issue, though. What failure rate will the store deem worthy of repair.
Doesn't help that the only place to go in Denmark are third-party premium resellers, which provide atrocious customer support compared to the real Apple stores in other countries.