Apple TV 2 Update FAIL
I just ended a very disappointing phone call with an upper-level tech, regarding the audio and video problems created for HD content with the new firmware update.
Apparently, there is no way to do a real factory restore to get the unit back to a working condition. You can do what Apple calls a restore, but which automatically reinstalls the update that broke my unit. They insist that I make an appointment at the Apple Store, just to do a simple exchange.
From there, I suppose it's up to me to remind my family never to install the update, no matter how many times it bugs us to, or risk another bricked unit.
Is this any way to treat paying customers? And when will a patch be issued to fix the patch that broke my Apple TV?
Apparently, there is no way to do a real factory restore to get the unit back to a working condition. You can do what Apple calls a restore, but which automatically reinstalls the update that broke my unit. They insist that I make an appointment at the Apple Store, just to do a simple exchange.
From there, I suppose it's up to me to remind my family never to install the update, no matter how many times it bugs us to, or risk another bricked unit.
Is this any way to treat paying customers? And when will a patch be issued to fix the patch that broke my Apple TV?
Mac Pro (Nehalem), Mac OS X (10.5.7)
