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Significant light leakage, few light botches on sides/corners - defective?

Actually I'm pretty sure the answer is yes, but thought I'd share my experience here. Very disappointing, but certainly completely usable until I can exchange.

Hoping it's one of those strange manufacturing things where it "needs to settle," but I doubt it.

Note that I have an iPad 1 also, and it definitely doesn't have this problem.

iPad 2, iOS 4

Posted on Mar 11, 2011 4:58 PM

Reply
1,095 replies

Apr 9, 2011 4:00 AM in response to simon5080

Look, I'm on my second iPad 2 and it has the same issue as the first one bleed along the bottom by the home button and along the left side, for the most part, the rest is ok.

Am I upset, yes...is it the end of the world? No.

If I had not noticed it on my first iPad 2 while reading a book in the kindle app with a black page and white font ( so as to not annoy my wife as she slept next to me) I'd be happy as a pig in S#%* with the thing... it's so fantastic!

With all that said...Apple has always been responsive and has always taken care of me as a customer, pretty much no questions asked...I have iPods for my kids and I'm an Apple TV owner as well as an iPad nut...

Please let's all put this into perspective, if I was Apple, I'd do the exact same thing....take care of every customer that complained...empathize...and exchange them as many times as they need to..

Why???

Because if it is a prevalent as we think....and it could be from one particular assembly line or one particular glue supplier or anything else...they most certainly will have isolated it by now, they are not stupid and the fix should work it's way through the supply chain..but if they make a public statement that there is an issue they will get an AVALANCHE of returns and it will be a disaster...if people notice it fine, they will take care of it...if they are happy and still have the issue because they don't notice it, fine too...

If anyone doesn't like the situation with is issue right now, return for a refund and move on...

I for one have an appointment with the Genius Bar on Monday here in NY.....I will see if they have another but most certainly will NOT take a replacement unless it is perfect with no bleed...if it has bleed I will wait..another few weeks with this issue isnt going to kill me...

Apr 9, 2011 4:58 AM in response to cheshireuk

Is this thread 30+ pages long, show's only 11 now? Anyway, I think its crazy people going through 3 or more returns. Just get a refund, then wait and see if in a month its fixed, you can buy again, and refund the next day if its not. Its a big shame though as i really enjoyed the short time i had on my iPad 2, but in the end i would rather have the money back and keep my options firmly open for now.

Apr 9, 2011 5:51 AM in response to timtom33

This is the limitation of the LCD technology. It's normal to have this kind of effect (light bleeding). LCD tech cannot match to Plasma tech in this area. You guys whine too much.

Just be happy what you got. I don't try to look for the problem with my brand new ipad 2 so no problem here.

Besides, why would you want to jack up brightness in the totally dark room??? It's like you are taking a microscope and trying to find how many germs you got on your hand even though it looks clean to your eyes.

Rule #1: In the total darkness, lower your brightness down to 10 or 15%, not 50%. You guys are newb.

Apr 9, 2011 6:21 AM in response to goodolcheez

This is not a limitation of LCD screens. I have had many LCD monitors and laptop screens and have never come across this.

The majority of the people here are not "Jacking up the brightness" to find a problem. Many noticed it at the default 50% brightness, but that's beside the point it should not happen anyway.

Don't have a go at people who are trying to voice their concerns on this.

Apr 9, 2011 6:46 AM in response to goodolcheez

FYI - I didn’t do any of this "dark room, 100% brightness" testing thank you very much!

Mine was visible at 40% in normal indoor lighting conditions. I am sorry but that is not normal (you must have apple shares or something i'm guessing). All my other LCD devices (even the 5+ year old ones) are not like this. If it could only be seen in conditions i am never going to be using it at then i would have kept it! But it was obvious on ANYTHING with a remotely dark background. That was just my unit, others may be better or worse, but i cant be bothered playing roulette doing Apple QC for them and going back and forth to the apple store, hence the refund.

Apr 9, 2011 6:51 AM in response to Chriscic

My complaint thread was pulled for "ranting" but I will say this:

To all that have no problems then congrats.

To all that have the problem then perserve and voice your disapointment to Apple, maybe they'll get the message.

To all that want to "talk down" those of us with the problem, your opinion is fine but dont try to make us feel like its not really a problem etc. If a screen has bleed it is faulty period. If you can live with it then good for you but as this is a premium product with a high price tag then for my money it has to be perfect. Not one retailer has refused my refunds and agreed it wasnt good enough.

This happened with the iphone 4, some many people love Apple products no matter what that anyone who complained about yellow spots or antenna issues were shot down and flamed as liars and haters.

Ok so its just a tablet, the weathers nice here in the UK right now so I'll go and enjoy it. Ive written an email of complaint to Apple so now I'll move on. Good luck ya'll.

Message was edited by: dabluone

Apr 9, 2011 7:02 AM in response to simon5080

I am pleased to read this as I have to do the 100% backlight & completelydark room for any of this problem to manifest itself (White 64Gb 3G Ipad2).

I guess I am one of the very few lucky ones and no I not having a go merely exercising my right to suggest that things are kept in perspective. One thing we will never know is how small or large this issue is measured against total sales.

I guess if its considered large enough then there will be a recall!

Apr 9, 2011 10:17 AM in response to timtom33

Well I'm sorry to hear since you are seeing the light leakage at 40% brightness in indoor condition. I just tested mine out to see what all this fuss is about. I couldn't see any leakage or bleeding of any kind in my place. So I took it to my bathroom with door closed and lights turned off. I saw a few very tiny spots near the side that appeared to be light leakage. They seem very minuet to me, it's not as nearly as bad as the pictures some users have posted here. But mine has to be in complete darkness to see this. I must be one of the lucky ones.:)

I still blame you guys for bring this up. You made me to look for errors. I don't like that.

Apr 9, 2011 10:40 AM in response to Mr.Ryan

Got my repaired/replaced iPad today and it is perfect. I tried to take a new pic but my camera won't show anything when I take the pic. It's just black now. There is a tiny - and i mean real tiny leak if I turn it up to 100% but I cannot see it on any brightness setting less than that, and even the pic barely showed it. So I am happy, and for my part Apple redeemed themselves.

Apr 9, 2011 11:22 AM in response to Mr.Ryan

Here is the pic I took - I know it looks like nothing - but thats a good thing.
(fyi: this post written on iPad 2+photo-bucket app for the picture 🙂

Quick recap:
- bought from apple on 4:30 am on launch day
- Received 1 week later, with bad light bleed (check earlier post for pics)
- shipped for repair next day
- in repair/replace/pending for 12 days
- apple overnighted new one and it is close to flawless
- summary: it is possible to get one w/o this issue.


User uploaded file

Message was edited by: Mr.Ryan

Significant light leakage, few light botches on sides/corners - defective?

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