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All replies
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Helpful answers
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May 7, 2011 5:41 AM in response to RandomPhil86by RandomPhil86,Phoned AppleCare helpline, They recommended I take it in and they will just swap it.
Hopfully I get a nice fixed one.
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May 7, 2011 5:52 AM in response to RandomPhil86by Julian Wright,That's comparable to the light bleed on mine. Took it to the Genius Bar this morning and they are going to replace it, but didn't have one in stock to do it there and then.
Interestingly, they told me they couldn't exchange it a second time, if the next one is as bad or worse and would only give me a refund in that case.
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May 7, 2011 5:56 AM in response to Julian Wrightby RandomPhil86,Was that the Bullring Apple store , I notice your from Midlands (Like me).
If so , what model was it that they did not have.
When I was on the help-line I was assured it was just a first batch issue. So you should be fine.
Message was edited by: RandomPhil86
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May 7, 2011 9:27 AM in response to Julian Wrightby Andrew Mohr,Same thing happened to me yesterday. After reading the articles about the LG screen issues, I made an appointment. Mine wasn't too bad, but still somewhate distracting watching movies.
The Genius rep said my issue was "very minor" but agreed to replace. However they would only do this once. If the replacement was not good enough I just had to return for refund.
We tried to verify in store if the new one was better, but really impossible 'cause no dark room there.
Anyway, took it home and it is "much" better, though still not quite as good as iPad 1. Nevertheless, I am satisfied and frankly I hate the waste involved in changing out all that hardware for just this one relatively minor issue.
Happy now. Great product overall...
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May 7, 2011 9:41 AM in response to RandomPhil86by Julian Wright,Yes, it was the BullRing store. They didn't have the 32GB WiFi in Black in stock today - don't know about any other models.
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May 7, 2011 9:46 AM in response to Julian Wrightby RandomPhil86,Lol figures that's same model as mine.
Maybe I should phone first befor I go tomorrow, it is an hour to get there. -.-
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May 7, 2011 12:34 PM in response to RandomPhil86by Julian Wright,It was an hour's travel for me too. They're ordering one in for me so I'll have to go back again to collect it in 3 - 5 working days...
I'm not sure they'll tell you stock levels over the phone though. Policy seems to be you have to go in person to find out.
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May 7, 2011 12:39 PM in response to Julian Wrightby RandomPhil86,Did they offer a refund & Is the one they are ordering you a refurb do you know or new model?
& how long did you have yours before taking it in, as it will be a month now since iPad2 release date (for mine).
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May 7, 2011 11:56 PM in response to NiqueXyZby curso88,All ipad 2 have defective screen.I have changed four ipad 2 and all have the same defect. Finally Ihave returned the money. Apple continues to make ipad 2 defective and has not withdrawn from the market. This is very serious and reportable.
The most serious is that continues to manufacture the product with the same defect uncorrected.
Apple has shown that it is prepared to deal with large production demands, and instead sells a defective product without correction for non-stop production.
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May 8, 2011 12:05 AM in response to Chriscicby Swebbie Jr,It's one of the reasons Apple has been struggling to keep up with orders. LG made the defective screens, and were forced to stop shipping parts. There are about 4 suppliers of screen parts.
The problem has apparently been sorted now and Apple can step up production again. I don't envy you guys, Apple stores are in short supply and it's a major effort to get sorted a problem that should have been fixed way back when...
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May 8, 2011 4:21 AM in response to Chriscicby aka80,Unfortunately, these brown-box replacement iPads have dimmer, dingy yellow/green tinted display (typical with Samsung) instead of the vibrant and brighter displays (typical with LG).
LG displays deliver brighter images and sharper, but affected by light leaks.
The Samsung displays have no light leaks but delivers images duller and yellowishLet LG will promptly correct the problem to find the perfect IPAD
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May 8, 2011 5:24 AM in response to aka80by RandomPhil86,Wow I hope that picture is fake.
How can they get away with that kind of noticeable difference.
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May 8, 2011 5:36 AM in response to RandomPhil86by Julian Wright,Did they offer a refund
Said they would offer a refund if the replacement exhibited the same or worse.
Is the one they are ordering you a refurb do you know or new model?
They said new, but I don't know for sure. Hope its a new one.
how long did you have yours before taking it in
Mine arrived on 12th April, but I've been away for 2 weeks so couldn't take it earlier.