Q: Significant light leakage, few light botches on sides/corners  - defective?

I called Applecare about mine and they had me restore my iPad for some reason which I knew wasn't going to help solve my light leakage. So the guy made a genius bar appointment for me at my local store. Of course when I got there I  was given a pat answer that my light leakage was to be expected since it was an led screen. I told her well why isn't it uniform all the way around the screen then. She offered me a replacement but she told me that it would look exactly the same. I asked her if I  come back in a few weeks when they've got this screen issue cleared up and she said that was okay but now I'm worried that there just going to give me trouble when I go in again. They didn't even offer to order me a replacement. I gotta say I'm a little miffed about all this. If I knew all this was going to happen I would have returned it for a refund when I was still in my 14 day return period.

On the flip side of this, the Genius I saw today ordered a replacement for me without even seeing the bleeding for herself.

I found this problem too. See this web http://beta.i3.in.th/content/view/5511. Apple should call product back to change to new.

The suggestion to do a restore in this situation really negates the title of "genius" imho (rofl)

I got Ipad 2 yesterday and it has light leak also. I called apple customer service and made an appointment.

I went to apple store to do an replacement, he told me I have 2 choices, replace it but I can do only once and cannot refund it later because I bought it online or I can return it by shipping it back only. I've never heard about that. I gonna call apple customer service tomorrow. Does someone get this experience? Please let me know.

my Ipad 2 has engraving, Can I return it if it has light leakage problem?

I bought mine at Walmart. Got two replacements that were bad at Apple store. They then gave me a gift card so I could order one online. Got the next one from China. It was bad. The Apple store refunded my money, even though it had been five weeks since my original purchase. And as I said, it was purchased at Walmart. They are screwing with you about replacement and refund. I was treated well by the Apple store, but as far as the product and the company, they are worse than Microsoft with QC. I have given up on them and their products.

I think its different when you order it online, it has to be sent back to Apple. Im guessing, dont quote me on it.

I think because you have an engraving its gonna take longer to repair or replace as there going to either have too order a new one and have it engraved for you. Or just simply fix the screen on your own.

(Would be why you need to send it back).

Thank you for your response. The one thing that he didn't take a look my Ipad 2 and he didn't know it has an engraving.

I printed the photo to show the light leakage on the screen. I'm wondering why he could say I can replace only once and I cannot return the replacement item after that if I choose this option.

I have 2 choices, replace only once or return it.

Althought I asked him why many people who has the same issue can replace it more than once. Someone replaced it 5 times. He responsed me "it's change policy. For currently you can replace it only once."

It's kind of he doen't want to responsible for it. He knew if he said like this, who dare to replace? He can't guarantee the replacement item is ok. I feel I'm so disappointed with his service. I'll call apple customer service again.

Yeah speak to Apple customer care.

Explain the whole situation, even mention what the guy in the store said.

Just to put your mind at rest. They should answer you straight then.

I just got my new Ipad2 this morning, the store called me last saturday telling me mine has arrived (5 weeks waiting). As I bought it in a big Store here in Spain (El Corte Inglés), they told me that if I have any other problem they will change it again until I have a 100% one.

I just checked and the Backlight leaking problem is gone. I even can get it at 100% backlight (brightness) and you do not see any backlight like in circles in the corners.

Still I will check it tonight in bed playing Solitaire (simple but very addictive!!).

But for now It works great!

Lucky me, I guess!

Your engraved iPad, purchased online, must be returned to Apple for repair or replacement under the warranty. When you arrange for service with Apple tech support, they will ask you if you want engraving with the same text.

Looks like they've found the 'guilty' party

http://news.softpedia.com/news/LG-Pleads-Guilty-on-iPad-2-Light-Bleeding-Screens -199331.shtml

Some info here that might be worthwhile (it also talks about this thread)

Albeit wrote:

 

Looks like they've found the 'guilty' party

 

http://news.softpedia.com/news/LG-Pleads-Guilty-on-iPad-2-Light-Bleeding-Screens -199331.shtml

 

Some info here that might be worthwhile (it also talks about this thread)

Cool! IS there any way to know from which company the screens comes without opening it? Like the serialnumber or so?

Well just recieved my 3rd dispatched from China last Thursday and I have to say this is the worst one to date.  Its just such a lottery as to whether you get a Samsung or LG panel.  Bleeding from every side of the display and this can be so clearly seen as soon as you turn it on out the box.

I am so annoyed at this rediculous problem that should have been sorted by now.  What the **** are Apple playing at.

I really cant be bothered with this complete and utter disregard for quality.  I have read the LG articles and from seeing this I would never by an LG product.  Gonna contact applecare tomorrow and the only thing that I want to hear is that they know of the issue and will send me out a 100% bleeding free iPad otherwise this is going straight back for a refund.