iTunes has encountered a problem and needs to close. We are sorry for ....

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Level 1

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iTunes has encountered a problem and needs to close. We are sorry for ....

Since updating my iTune with the new version (10.2.1.1) I can't open my iTune!

I get the following every time I tried to open iTune:

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience"

The error report contains the following:
Event Type: BEX P1: iTunes.exe P2: 10.2.1.1 P3: 4d756476
P4: icuuc40.dll P5: 4.0.0.3207 P6: 4d3b6a8e P7: 00073335
P8: c0000409 P9: 00000000

Error Report Contents:
C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\iTunes.exe.mdmp
C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\appcompat.txt

Can anyone here help me please??

I want my iTune back

Miguel

COMPAQ nc6120, Windows XP Pro

Posted on Mar 12, 2011 6:51 AM

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Answer 1

polydorus

Level 6

11,967 points

Mar 12, 2011 7:10 AM in response to miguelbel

The answer should be in this thread:
http://discussions.apple.com/thread.jspa?messageID=13172768&#13172768
Did you try it?

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Answer 2

miguelbel Author

Level 1

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Mar 12, 2011 7:20 AM in response to polydorus

I downloaded the zip folder mentioned on that other thread but I'm not sure what to do next? Can you help?
Do I need to re-install iTune again?

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Answer 3

polydorus

Level 6

11,967 points

Mar 12, 2011 7:29 AM in response to miguelbel

The problem is with the current version of icuuc40.dll .
Download the zip folder and extract icuuc40.dll from it.
When you open the zip folder the file is in icu\bin.

You need to replace your old version of icuuc40.dll with this one.

The file is in Program Files\Common Files\Apple\Apple Application support.

Message was edited by: polydorus

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Answer 4

miguelbel Author

Level 1

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Mar 12, 2011 7:41 AM in response to polydorus

Thanks,

When I try to replace it, I get the following message:

"The process cannot access the file because it is being used by another process"

What should I do next? Sorry to be a pain.

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Answer 5

polydorus

Level 6

11,967 points

Mar 12, 2011 8:03 AM in response to miguelbel

Have you got itunes and Safari closed that's all I can think of that might be using it.

Otherwise, try restarting your PC and do the replacement before opening any programs. No one else has had any trouble replacing it.

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Answer 6

miguelbel Author

Level 1

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Mar 12, 2011 9:12 AM in response to polydorus

It won't let me replace or delete the old icuuc40.dll!

How do you do it? I dragged the new one into Apple Application Support and when it flags that the file already exists and ask if I want to replace it I tick yes.
It then tells me that the file already exists. Specify a different file name!

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Answer 7

polydorus

Level 6

11,967 points

Mar 12, 2011 10:07 AM in response to miguelbel

What you normally do is drag the old icuuc40.dll out of its folder to the desktop and then replace it with the new one.

You need to be logged on as an administrator.

Message was edited by: polydorus

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Answer 8

miguelbel Author

Level 1

0 points

Mar 12, 2011 10:09 AM in response to polydorus

FIXED!!

THANK YOU FOR THAT!

GLAD TO HAVE MY ITUNES BACK!

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Answer 9

Mar 15, 2011 7:15 PM in response to miguelbel

GENIUS!!! Thank you so much! I spent the last 2 days uninstalling, reinstalling, googling and an hour on the phone with Apple support and nothing. THIS....worked!!! I'm so happy

Thank you!

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Answer 10

SIVA2204

Level 1

0 points

Aug 6, 2012 9:17 PM in response to polydorus

AppName: itunes.exe	AppVer: 10.6.3.25	ModName: unknown
ModVer: 0.0.0.0	Offset: 00000000

this my problem.ans me

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